Comments on: Be There For Your Customers http://www.chrisbrogan.com/be-there-for-your-customers/ Learn How Human Business Works - Beyond Social Media Sat, 20 Mar 2010 06:41:17 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Burglar Alarms http://www.chrisbrogan.com/be-there-for-your-customers/comment-page-2/#comment-188682 Burglar Alarms Fri, 02 Oct 2009 12:35:55 +0000 http://www.chrisbrogan.com/?p=3834#comment-188682 Good post, but a bit brief. Should break it into parts and go into more details. That is what i feel. Any i like your post very much. Thanks for sharing and wishing you all the best. Keep blogging. Good post, but a bit brief. Should break it into parts and go into more details. That is what i feel. Any i like your post very much. Thanks for sharing and wishing you all the best. Keep blogging.

]]> By: Burglar Alarms http://www.chrisbrogan.com/be-there-for-your-customers/comment-page-2/#comment-179761 Burglar Alarms Fri, 02 Oct 2009 07:35:55 +0000 http://www.chrisbrogan.com/?p=3834#comment-179761 Good post, but a bit brief. Should break it into parts and go into more details. That is what i feel. Any i like your post very much. Thanks for sharing and wishing you all the best. Keep blogging. Good post, but a bit brief. Should break it into parts and go into more details. That is what i feel. Any i like your post very much. Thanks for sharing and wishing you all the best. Keep blogging.

]]> By: J.T. http://www.chrisbrogan.com/be-there-for-your-customers/comment-page-2/#comment-170186 J.T. Wed, 10 Jun 2009 20:56:46 +0000 http://www.chrisbrogan.com/?p=3834#comment-170186 Who only has access to ONE internet-capable computer? Talk about an artifact from the 1950s. <br><br>Hells bells, man. I'm a poor law student, yet I have my macbook, my old PC desktop, my girlfriend's macbook, and my blackberry available for net use on demand. Additionally, I have no fewer than five friends that would make their computer(s) available with a bit of notice. And let's not forget the homeless man's alternative: the public library.<br><br>Telephone operators belong in black-and-white movies, not in modern discussions of customer service. Don't be too hard on Apple. They can't be expected to appease every rotary-dialing Luddite out there. a-wink. Who only has access to ONE internet-capable computer? Talk about an artifact from the 1950s.

Hells bells, man. I'm a poor law student, yet I have my macbook, my old PC desktop, my girlfriend's macbook, and my blackberry available for net use on demand. Additionally, I have no fewer than five friends that would make their computer(s) available with a bit of notice. And let's not forget the homeless man's alternative: the public library.

Telephone operators belong in black-and-white movies, not in modern discussions of customer service. Don't be too hard on Apple. They can't be expected to appease every rotary-dialing Luddite out there. a-wink.

]]> By: Cory Rogers http://www.chrisbrogan.com/be-there-for-your-customers/comment-page-2/#comment-170041 Cory Rogers Tue, 09 Jun 2009 19:16:28 +0000 http://www.chrisbrogan.com/?p=3834#comment-170041 I understand your frustration but I just had a really good experience with Apple.<br><br>Trackpad and keyboard had a short. Went on <a href="http://apple.com" rel="nofollow">apple.com</a> supplied my serial number. Setup a troubleshooting call, couldn't fix it over the phone and we don't have a Apple store in my area so they overnighted a box to me and they paid to have it sent next day to their Apple center in Houston. They got my laptop the next day, had it fixed and shipped back out the same day. I understand your frustration but I just had a really good experience with Apple.

Trackpad and keyboard had a short. Went on apple.com supplied my serial number. Setup a troubleshooting call, couldn't fix it over the phone and we don't have a Apple store in my area so they overnighted a box to me and they paid to have it sent next day to their Apple center in Houston. They got my laptop the next day, had it fixed and shipped back out the same day.

]]> By: edwardboches http://www.chrisbrogan.com/be-there-for-your-customers/comment-page-2/#comment-169895 edwardboches Sun, 07 Jun 2009 11:19:46 +0000 http://www.chrisbrogan.com/?p=3834#comment-169895 I don't work for Apple, have owned one or two (or in case of iPhones and iPods four) of everything they make and have never had trouble with service, even when I didn't have the paid insurance thing. So I hope your experience is the exception. But since you have so much influence wanted to put in a plug for the brand. Besides the Mac Genius, their 99.00 dollar a year once a week private lessons are perhaps the greatest service a brand has ever created for its customers. Good for customer and smart for brand in building loyalty. Got my 78 year old Mom to become a Mac lover. A little off message here, and agree that service is more important than ever (especially in the age Twitter and blogs where anyone with a Mac, or even a PC for that matter, can influence perceptions about a brand. But there are culprits out there far worse than Apple. I don't work for Apple, have owned one or two (or in case of iPhones and iPods four) of everything they make and have never had trouble with service, even when I didn't have the paid insurance thing. So I hope your experience is the exception. But since you have so much influence wanted to put in a plug for the brand. Besides the Mac Genius, their 99.00 dollar a year once a week private lessons are perhaps the greatest service a brand has ever created for its customers. Good for customer and smart for brand in building loyalty. Got my 78 year old Mom to become a Mac lover. A little off message here, and agree that service is more important than ever (especially in the age Twitter and blogs where anyone with a Mac, or even a PC for that matter, can influence perceptions about a brand. But there are culprits out there far worse than Apple.

]]> By: Russ http://www.chrisbrogan.com/be-there-for-your-customers/comment-page-2/#comment-169886 Russ Sat, 06 Jun 2009 22:56:45 +0000 http://www.chrisbrogan.com/?p=3834#comment-169886 I now share with you the horrendous treatment of me, by Apple when purchasing my iPhone--had THREE DUDS in a row.<br><br><a href="http://is.gd/QQJ0" rel="nofollow">http://is.gd/QQJ0</a><br><br>Couldn't believe an employee yelled at me, in store, in front of my kid. I now share with you the horrendous treatment of me, by Apple when purchasing my iPhone–had THREE DUDS in a row.

http://is.gd/QQJ0

Couldn't believe an employee yelled at me, in store, in front of my kid.

]]> By: Zed http://www.chrisbrogan.com/be-there-for-your-customers/comment-page-2/#comment-169885 Zed Sat, 06 Jun 2009 22:22:08 +0000 http://www.chrisbrogan.com/?p=3834#comment-169885 Oh...and... the Mac store is way across town, in another town actually, and it's in this town center that you have to park a half mile away and walk. Seriously. I think I'll stick with my HP Oh…and… the Mac store is way across town, in another town actually, and it's in this town center that you have to park a half mile away and walk. Seriously. I think I'll stick with my HP

]]> By: Zed http://www.chrisbrogan.com/be-there-for-your-customers/comment-page-2/#comment-169884 Zed Sat, 06 Jun 2009 22:20:43 +0000 http://www.chrisbrogan.com/?p=3834#comment-169884 REALLY? Book appts. ONLINE? You know, I want a Mac, really bad. I have an iPod but I didn't buy it, it was a gift.<br> And now you have scared me a bit. Why would I spend 1500.00 on the laptop I want if , when it won't work, I have to go to the library to get online to book an appt? If I spend that kind of money on something NEW I want a 1 800 number to call and I want someone to pick up the phone PRONTO. Maybe I'll stick with HP REALLY? Book appts. ONLINE? You know, I want a Mac, really bad. I have an iPod but I didn't buy it, it was a gift.
And now you have scared me a bit. Why would I spend 1500.00 on the laptop I want if , when it won't work, I have to go to the library to get online to book an appt? If I spend that kind of money on something NEW I want a 1 800 number to call and I want someone to pick up the phone PRONTO. Maybe I'll stick with HP

]]> By: MCE Round Table: Two Kinds of Confounded Expectations | Maximum Customer Experience Blog http://www.chrisbrogan.com/be-there-for-your-customers/comment-page-2/#comment-169857 MCE Round Table: Two Kinds of Confounded Expectations | Maximum Customer Experience Blog Sat, 06 Jun 2009 09:13:47 +0000 http://www.chrisbrogan.com/?p=3834#comment-169857 [...] from the top of the food chain to the guy who pays her salary, the Customer: Chris Brogan’s Be There for Your Customers is a powerful reminder that even Big Boys who usually hit all the right notes have to keep an eye [...] [...] from the top of the food chain to the guy who pays her salary, the Customer: Chris Brogan’s Be There for Your Customers is a powerful reminder that even Big Boys who usually hit all the right notes have to keep an eye [...]

]]> By: janpedrano http://www.chrisbrogan.com/be-there-for-your-customers/comment-page-2/#comment-169855 janpedrano Sat, 06 Jun 2009 06:54:31 +0000 http://www.chrisbrogan.com/?p=3834#comment-169855 jjajjaj, hilarious Chris! , specially the "GFY" part. I'm pretty sure that a couple of Apple people are going to go nuts after they find this post, LOL! jjajjaj, hilarious Chris! , specially the “GFY” part. I'm pretty sure that a couple of Apple people are going to go nuts after they find this post, LOL!

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