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Creating Passionate Users ROCKS!
Kathy Sierra from Creating Passionate Users has an amazing article entitled Death by Risk Aversion. It speaks to the breakdown between when someone at a company comes up with a POW! idea and what finally gets released to the world.
Of note in the article is all the incredible use of visual thinking. It really does a fine job of tying everything together. Check it out for yourself.
Here’s a book that this post reminds me of, in spirit:
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