Comments on: Customer Service Hoops http://www.chrisbrogan.com/customer-service-hoops/ Learn How Human Business Works - Beyond Social Media Fri, 10 Feb 2012 10:18:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: youtube downloader http://www.chrisbrogan.com/customer-service-hoops/comment-page-2/#comment-288354 youtube downloader Tue, 07 Dec 2010 11:04:00 +0000 http://www.chrisbrogan.com/?p=2530#comment-288354 I call the kind of approach you're talking about Clockwork Orange Marketing (Youtube has clips of what I'm talking about). I'd really love to spread the Clockwork Orange Marketing (COM) meme. It'd be great to mark companies with bad customer service with the COM badge all over the web. I call the kind of approach you’re talking about Clockwork Orange Marketing (Youtube has clips of what I’m talking about). I’d really love to spread the Clockwork Orange Marketing (COM) meme. It’d be great to mark companies with bad customer service with the COM badge all over the web.

]]> By: Ron Turner http://www.chrisbrogan.com/customer-service-hoops/comment-page-2/#comment-124906 Ron Turner Wed, 28 May 2008 19:03:35 +0000 http://www.chrisbrogan.com/?p=2530#comment-124906 My friend just emailed me about a new site at www.contacthelp.com that contains what looks like hundreds of companies, their phone numbers, instructions for reaching a live person, etc. You can even upload recordings of customer service calls and update/add listings as well. Very cool site! My friend just emailed me about a new site at http://www.contacthelp.com that contains what looks like hundreds of companies, their phone numbers, instructions for reaching a live person, etc. You can even upload recordings of customer service calls and update/add listings as well. Very cool site!

]]> By: Ron Turner http://www.chrisbrogan.com/customer-service-hoops/comment-page-2/#comment-245732 Ron Turner Wed, 28 May 2008 19:03:00 +0000 http://www.chrisbrogan.com/?p=2530#comment-245732 My friend just emailed me about a new site at www.contacthelp.com that contains what looks like hundreds of companies, their phone numbers, instructions for reaching a live person, etc. You can even upload recordings of customer service calls and update/add listings as well. Very cool site! My friend just emailed me about a new site at http://www.contacthelp.com that contains what looks like hundreds of companies, their phone numbers, instructions for reaching a live person, etc. You can even upload recordings of customer service calls and update/add listings as well. Very cool site!

]]> By: Phil http://www.chrisbrogan.com/customer-service-hoops/comment-page-1/#comment-124320 Phil Mon, 19 May 2008 23:43:59 +0000 http://www.chrisbrogan.com/?p=2530#comment-124320 You'd think that with the freer flow of information on the web that companies would finally understand that customer service is really the only important thing that they sell. But alas, it seems they're probably run by folks who are just either out of touch or really lazy (don't really want to do the hard work involved with customer service. I call the kind of approach you're talking about Clockwork Orange Marketing (Youtube has clips of what I'm talking about). I'd really love to spread the Clockwork Orange Marketing (COM) meme. It'd be great to mark companies with bad customer service with the COM badge all over the web. Clockwork Orange Marketing: let's stop the torture! You’d think that with the freer flow of information on the web that companies would finally understand that customer service is really the only important thing that they sell. But alas, it seems they’re probably run by folks who are just either out of touch or really lazy (don’t really want to do the hard work involved with customer service.

I call the kind of approach you’re talking about Clockwork Orange Marketing (Youtube has clips of what I’m talking about). I’d really love to spread the Clockwork Orange Marketing (COM) meme. It’d be great to mark companies with bad customer service with the COM badge all over the web.

Clockwork Orange Marketing: let’s stop the torture!

]]> By: Phil http://www.chrisbrogan.com/customer-service-hoops/comment-page-1/#comment-245731 Phil Mon, 19 May 2008 23:43:00 +0000 http://www.chrisbrogan.com/?p=2530#comment-245731 You'd think that with the freer flow of information on the web that companies would finally understand that customer service is really the only important thing that they sell. But alas, it seems they're probably run by folks who are just either out of touch or really lazy (don't really want to do the hard work involved with customer service. I call the kind of approach you're talking about Clockwork Orange Marketing (Youtube has clips of what I'm talking about). I'd really love to spread the Clockwork Orange Marketing (COM) meme. It'd be great to mark companies with bad customer service with the COM badge all over the web. Clockwork Orange Marketing: let's stop the torture! You’d think that with the freer flow of information on the web that companies would finally understand that customer service is really the only important thing that they sell. But alas, it seems they’re probably run by folks who are just either out of touch or really lazy (don’t really want to do the hard work involved with customer service.

I call the kind of approach you’re talking about Clockwork Orange Marketing (Youtube has clips of what I’m talking about). I’d really love to spread the Clockwork Orange Marketing (COM) meme. It’d be great to mark companies with bad customer service with the COM badge all over the web.

Clockwork Orange Marketing: let’s stop the torture!

]]> By: Theresa Zagnoli http://www.chrisbrogan.com/customer-service-hoops/comment-page-1/#comment-124301 Theresa Zagnoli Mon, 19 May 2008 16:01:30 +0000 http://www.chrisbrogan.com/?p=2530#comment-124301 Amen to all the comments. It is amazing to me that companies don't place more stake in their customer service and that employees are seemingly not held to any standard for their rudeness, inefficiency or disinterest in helping you. While there are several companies I could point out, I would have to say Whirlpool takes the award for worst customer service in my book. Long story short - not functioning refrigerator under warranty for full replacement. During my 3 week ordeal (that's right three weeks without a refrig during summer no less) I was transferred around to countless departments and always heard different answers. Seemed the common thread in all those who I talked to through - I am right and you aren't. Seems the old adage of "customer is always right" has gone out the window! Needless to say, there won't be another Whirlpool appliance in my future. Amen to all the comments. It is amazing to me that companies don’t place more stake in their customer service and that employees are seemingly not held to any standard for their rudeness, inefficiency or disinterest in helping you.

While there are several companies I could point out, I would have to say Whirlpool takes the award for worst customer service in my book. Long story short – not functioning refrigerator under warranty for full replacement. During my 3 week ordeal (that’s right three weeks without a refrig during summer no less) I was transferred around to countless departments and always heard different answers. Seemed the common thread in all those who I talked to through – I am right and you aren’t. Seems the old adage of “customer is always right” has gone out the window! Needless to say, there won’t be another Whirlpool appliance in my future.

]]> By: Theresa Zagnoli http://www.chrisbrogan.com/customer-service-hoops/comment-page-1/#comment-245730 Theresa Zagnoli Mon, 19 May 2008 16:01:00 +0000 http://www.chrisbrogan.com/?p=2530#comment-245730 Amen to all the comments. It is amazing to me that companies don't place more stake in their customer service and that employees are seemingly not held to any standard for their rudeness, inefficiency or disinterest in helping you. While there are several companies I could point out, I would have to say Whirlpool takes the award for worst customer service in my book. Long story short - not functioning refrigerator under warranty for full replacement. During my 3 week ordeal (that's right three weeks without a refrig during summer no less) I was transferred around to countless departments and always heard different answers. Seemed the common thread in all those who I talked to through - I am right and you aren't. Seems the old adage of "customer is always right" has gone out the window! Needless to say, there won't be another Whirlpool appliance in my future. Amen to all the comments. It is amazing to me that companies don’t place more stake in their customer service and that employees are seemingly not held to any standard for their rudeness, inefficiency or disinterest in helping you.

While there are several companies I could point out, I would have to say Whirlpool takes the award for worst customer service in my book. Long story short – not functioning refrigerator under warranty for full replacement. During my 3 week ordeal (that’s right three weeks without a refrig during summer no less) I was transferred around to countless departments and always heard different answers. Seemed the common thread in all those who I talked to through – I am right and you aren’t. Seems the old adage of “customer is always right” has gone out the window! Needless to say, there won’t be another Whirlpool appliance in my future.

]]> By: Coop http://www.chrisbrogan.com/customer-service-hoops/comment-page-1/#comment-124189 Coop Sun, 18 May 2008 10:30:03 +0000 http://www.chrisbrogan.com/?p=2530#comment-124189 I agree with the message but disagree about t-mobile. Their support has always been awesome for me and it seems like I call and get a person almost immediately. As a side note, they also seem to only hire cool surfer dudes and hot chicks in their call centers. I swear I've fallen in love with every female t-mobile employee that I've ever spoken too. They usually fix the problem asap (for example I had my account transfered once, a problem sending MMS messages, also I once called and talked to a girl for about 20 minutes about how awesome the Shadow was when it first came out, LOL). On the other side, Bank Of America is ALWAYS a chore and it takes forever just to get a response from their website. I cringe when I have a problem with them. I agree with the message but disagree about t-mobile. Their support has always been awesome for me and it seems like I call and get a person almost immediately. As a side note, they also seem to only hire cool surfer dudes and hot chicks in their call centers. I swear I’ve fallen in love with every female t-mobile employee that I’ve ever spoken too. They usually fix the problem asap (for example I had my account transfered once, a problem sending MMS messages, also I once called and talked to a girl for about 20 minutes about how awesome the Shadow was when it first came out, LOL).

On the other side, Bank Of America is ALWAYS a chore and it takes forever just to get a response from their website. I cringe when I have a problem with them.

]]> By: kylecooper http://www.chrisbrogan.com/customer-service-hoops/comment-page-1/#comment-245729 kylecooper Sun, 18 May 2008 10:30:00 +0000 http://www.chrisbrogan.com/?p=2530#comment-245729 I agree with the message but disagree about t-mobile. Their support has always been awesome for me and it seems like I call and get a person almost immediately. As a side note, they also seem to only hire cool surfer dudes and hot chicks in their call centers. I swear I've fallen in love with every female t-mobile employee that I've ever spoken too. They usually fix the problem asap (for example I had my account transfered once, a problem sending MMS messages, also I once called and talked to a girl for about 20 minutes about how awesome the Shadow was when it first came out, LOL). On the other side, Bank Of America is ALWAYS a chore and it takes forever just to get a response from their website. I cringe when I have a problem with them. I agree with the message but disagree about t-mobile. Their support has always been awesome for me and it seems like I call and get a person almost immediately. As a side note, they also seem to only hire cool surfer dudes and hot chicks in their call centers. I swear I’ve fallen in love with every female t-mobile employee that I’ve ever spoken too. They usually fix the problem asap (for example I had my account transfered once, a problem sending MMS messages, also I once called and talked to a girl for about 20 minutes about how awesome the Shadow was when it first came out, LOL).

On the other side, Bank Of America is ALWAYS a chore and it takes forever just to get a response from their website. I cringe when I have a problem with them.

]]> By: John Whiteside http://www.chrisbrogan.com/customer-service-hoops/comment-page-1/#comment-124167 John Whiteside Sat, 17 May 2008 14:53:04 +0000 http://www.chrisbrogan.com/?p=2530#comment-124167 T-Mobile - ugh. I once submitted an email support request for a simple question regarding my hotspot account (info I should have been able to get just by logging in to my account) and got an email that said, "We've got a lot of emails now, so we're not answering them; call us on the phone." Because yeah, that's more efficient than having someone sit down and respond to the emails. They are one of the worst. T-Mobile – ugh. I once submitted an email support request for a simple question regarding my hotspot account (info I should have been able to get just by logging in to my account) and got an email that said, “We’ve got a lot of emails now, so we’re not answering them; call us on the phone.” Because yeah, that’s more efficient than having someone sit down and respond to the emails.

They are one of the worst.

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