Comments on: Customer Service Needs New Channels- Or Does It

By: Armanigulia

Armanigulia — Fri, 13 Jan 2012 08:56:00 +0000

By: youtube downloader

youtube downloader — Tue, 07 Dec 2010 10:50:00 +0000

For everyone? Definitely NOT. But I could probably name about 1000 businesses who’d do better having someone monitoring blogs, twitter, and facebook than they would reducing handling time at a call center in Dublin.

By: youtube downloader

youtube downloader — Tue, 07 Dec 2010 10:50:00 +0000

By: العاب

العاب — Mon, 29 Mar 2010 14:20:20 +0000

Good question, I agree with you maybe it's the people behind but it still the most common method.

By: Anime9200

Anime9200 — Fri, 18 Sep 2009 20:27:38 +0000

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By: john191

john191 — Fri, 18 Sep 2009 15:27:38 +0000

Being a new blogger, I would like to tell you that you have given me much knowledge about it. Thanks for everything.
regards
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By: outbound call center

outbound call center — Tue, 25 Aug 2009 11:17:56 +0000

Fusion is your round the clock outsourcing solution provider. We have the capability to provide customized business solutions and strengthen your brand name and your relationship with your clients. This helps to increase customer satisfaction and maximizes your clientele base. We actively assist you in improving your company’s methodologies and resources by providing cost effective BPO solutions.

By: business process outsourcing

business process outsourcing — Mon, 24 Aug 2009 10:38:11 +0000

Fusion BPO Services is your trusted outsourcing partner. We have got a robust infrastructure to manage campaigns for our clients. We can manage a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage large outbound call centre operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

By: Your e-mail is important to us by Usable Words Blog

Your e-mail is important to us by Usable Words Blog — Thu, 28 Aug 2008 10:10:58 +0000

[...] a refugee from the call centre industry, Chris Brogan’s post arguing that businesses would be better off investigating other channels of customer service than obsessing about call centre performance really hit home with [...]

By: Customer Support on Twitter | chrisbrogan.com

Customer Support on Twitter | chrisbrogan.com — Fri, 18 Apr 2008 03:59:42 +0000

[...] Do you have a customer support organization? Is it possible that your customers are web users? I just noticed TurboTax Support has a Twitter account. How brilliant. It’s software. Software users (a reasonably high percentage of them) can potentially be online. Ergo, put “ears” into Twitter and be ready to respond. Brilliant. Truly. This is the customer service channel I mentioned in my post about from a week or two ago. [...]