Comments on: Customer Support on Twitter

By: Thoughts on Corporate Twittering « One Size Fits One

Thoughts on Corporate Twittering « One Size Fits One — Sun, 23 Aug 2009 13:23:09 +0000

[...] about corporate entities getting into twittering in various forms. I’ve also been hearing various opinions about it. I want to explore here the different methods of twittering that are being [...]

By: Twitter Changes the Customer Service Paradigm | Word Sell, Inc.

Twitter Changes the Customer Service Paradigm | Word Sell, Inc. — Fri, 20 Jun 2008 10:58:56 +0000

[...] Customer Support on Twitter [via Zemanta] [...]

By: Gestão de crise na era dos blogues e micro-bloggings « Noticiare

Gestão de crise na era dos blogues e micro-bloggings « Noticiare — Fri, 02 May 2008 14:14:56 +0000

[...] na entrada anterior temos a utilização da ferramenta de micro-blogging Twitter como meio de suporte ao cliente. Já David Wilson no seu blogue “Social Media Optimization” dá-nos diversas dicas de [...]

By: O Twitter e o mercado da comunicação « Noticiare

O Twitter e o mercado da comunicação « Noticiare — Tue, 29 Apr 2008 14:40:33 +0000

[...] clientes, fornecedores e colaboradores. Um bom exemplo é o Twitter utilizado como ferramenta de suporte ao consumidor, ou mesmo o, já muito difundido, caso do estudante que foi preso no Egipto e pediu ajuda pelo [...]

By: Chris Webb

Chris Webb — Tue, 22 Apr 2008 19:29:43 +0000

I’m not sure I agree with the analogy of the guy on the street corner with a “Can I help you?” sign. This is a simply an example of a company going where their customers are, and communicating with them on their channel.

Twitter is additive to their support offerings, not a replacement for the phone or live chat – which they also offer.

Well done.

By: PurpleCar

PurpleCar — Mon, 21 Apr 2008 00:09:41 +0000

Beth is right – I was shocked today. The Philly Inquirer’s Sunday paper had a front page article about @comcastcares. Philly has now officially heard of Twitter. Check out the article here: http://www.philly.com/inquirer/home_top_stories/20080420_Comcast_s_big_push_to_repair_its_image.html

By: Daryl Tay

Daryl Tay — Sun, 20 Apr 2008 16:21:27 +0000

Awesome. I was part of a panel discussion last week and gave them the Delta example of Twitter from Join The Conversation, this is yet another great case study!

By: Steve Ellwood

Steve Ellwood — Sat, 19 Apr 2008 21:18:12 +0000

I know Pandora follow folk on twitter, and I’m pretty sure Evernote do too. Nice app, and when I tweeted about it… lo and behold I got followed by them.

By: Beth Kanter

Beth Kanter — Sat, 19 Apr 2008 14:05:19 +0000

Comcast has a twitter account! Kenmore still doesn’t but my washing machine is fixed and the repairman is almost a social media evangelist .. (see second video) – but maybe companies should have a presence on QIK!
http://beth.typepad.com/n95/2008/04/as-the-spin-c-1.html

And perhaps Nokia too
http://qik.com/video/58581

By: Jennifer Van Grove

Jennifer Van Grove — Sat, 19 Apr 2008 02:28:35 +0000

Of course all brands should be listening to Twitter, but I’m not sure it makes sense that they all use Twitter. I’m still very tied to the notion of communicating with people not brands. I do, however, find immediate value when I can direct feedback about a web application I’m using to the people who can actually make the changes. I like the immediate response and recognition. I guess my point is that a brand’s Twitter presence all depends on the purpose. So many people are extremely sensitive to Twitter “spam” that backlashes are definitely real possibilities.