Comments on: Customer Support on Twitter http://www.chrisbrogan.com/customer-support-on-twitter/ Learn How Human Business Works - Beyond Social Media Fri, 10 Feb 2012 12:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: youtube downloader http://www.chrisbrogan.com/customer-support-on-twitter/comment-page-1/#comment-288291 youtube downloader Tue, 07 Dec 2010 10:20:00 +0000 http://www.chrisbrogan.com/?p=2478#comment-288291 So, who else needs to be using Twitter as a listening and responding post? I know Dell is here. What about HP or IBM? What other brands should be listening? How can higher ups in a company be convinced that this is useful? So, who else needs to be using Twitter as a listening and responding post? I know Dell is here. What about HP or IBM? What other brands should be listening? How can higher ups in a company be convinced that this is useful?

]]> By: youtube downloader http://www.chrisbrogan.com/customer-support-on-twitter/comment-page-1/#comment-288292 youtube downloader Tue, 07 Dec 2010 10:20:00 +0000 http://www.chrisbrogan.com/?p=2478#comment-288292 So, who else needs to be using Twitter as a listening and responding post? I know Dell is here. What about HP or IBM? What other brands should be listening? How can higher ups in a company be convinced that this is useful? So, who else needs to be using Twitter as a listening and responding post? I know Dell is here. What about HP or IBM? What other brands should be listening? How can higher ups in a company be convinced that this is useful?

]]> By: youtube downloader http://www.chrisbrogan.com/customer-support-on-twitter/comment-page-1/#comment-288293 youtube downloader Tue, 07 Dec 2010 10:20:00 +0000 http://www.chrisbrogan.com/?p=2478#comment-288293 So, who else needs to be using Twitter as a listening and responding post? I know Dell is here. What about HP or IBM? What other brands should be listening? How can higher ups in a company be convinced that this is useful? So, who else needs to be using Twitter as a listening and responding post? I know Dell is here. What about HP or IBM? What other brands should be listening? How can higher ups in a company be convinced that this is useful?

]]> By: youtube downloader http://www.chrisbrogan.com/customer-support-on-twitter/comment-page-1/#comment-288294 youtube downloader Tue, 07 Dec 2010 10:20:00 +0000 http://www.chrisbrogan.com/?p=2478#comment-288294 So, who else needs to be using Twitter as a listening and responding post? I know Dell is here. What about HP or IBM? What other brands should be listening? How can higher ups in a company be convinced that this is useful? So, who else needs to be using Twitter as a listening and responding post? I know Dell is here. What about HP or IBM? What other brands should be listening? How can higher ups in a company be convinced that this is useful?

]]> By: lv http://www.chrisbrogan.com/customer-support-on-twitter/comment-page-1/#comment-224378 lv Tue, 17 Aug 2010 17:05:00 +0000 http://www.chrisbrogan.com/?p=2478#comment-224378 Everything will be all right,I am behind you. Everything will be all right,I am behind you.

]]> By: Thoughts on Corporate Twittering « One Size Fits One http://www.chrisbrogan.com/customer-support-on-twitter/comment-page-1/#comment-176592 Thoughts on Corporate Twittering « One Size Fits One Sun, 23 Aug 2009 13:23:09 +0000 http://www.chrisbrogan.com/?p=2478#comment-176592 [...] about corporate entities getting into twittering in various forms. I’ve also been hearing various opinions about it. I want to explore here the different methods of twittering that are being [...] [...] about corporate entities getting into twittering in various forms. I’ve also been hearing various opinions about it. I want to explore here the different methods of twittering that are being [...]

]]> By: Twitter Changes the Customer Service Paradigm | Word Sell, Inc. http://www.chrisbrogan.com/customer-support-on-twitter/comment-page-1/#comment-126251 Twitter Changes the Customer Service Paradigm | Word Sell, Inc. Fri, 20 Jun 2008 10:58:56 +0000 http://www.chrisbrogan.com/?p=2478#comment-126251 [...] Customer Support on Twitter [via Zemanta] [...] [...] Customer Support on Twitter [via Zemanta] [...]

]]> By: Gestão de crise na era dos blogues e micro-bloggings « Noticiare http://www.chrisbrogan.com/customer-support-on-twitter/comment-page-1/#comment-123393 Gestão de crise na era dos blogues e micro-bloggings « Noticiare Fri, 02 May 2008 14:14:56 +0000 http://www.chrisbrogan.com/?p=2478#comment-123393 [...] na entrada anterior temos a utilização da ferramenta de micro-blogging Twitter como meio de suporte ao cliente. Já David Wilson no seu blogue “Social Media Optimization” dá-nos diversas dicas de [...] [...] na entrada anterior temos a utilização da ferramenta de micro-blogging Twitter como meio de suporte ao cliente. Já David Wilson no seu blogue “Social Media Optimization” dá-nos diversas dicas de [...]

]]> By: O Twitter e o mercado da comunicação « Noticiare http://www.chrisbrogan.com/customer-support-on-twitter/comment-page-1/#comment-123189 O Twitter e o mercado da comunicação « Noticiare Tue, 29 Apr 2008 14:40:33 +0000 http://www.chrisbrogan.com/?p=2478#comment-123189 [...] clientes, fornecedores e colaboradores. Um bom exemplo é o Twitter utilizado como ferramenta de suporte ao consumidor, ou mesmo o, já muito difundido, caso do estudante que foi preso no Egipto e pediu ajuda pelo [...] [...] clientes, fornecedores e colaboradores. Um bom exemplo é o Twitter utilizado como ferramenta de suporte ao consumidor, ou mesmo o, já muito difundido, caso do estudante que foi preso no Egipto e pediu ajuda pelo [...]

]]> By: Chris Webb http://www.chrisbrogan.com/customer-support-on-twitter/comment-page-1/#comment-122834 Chris Webb Tue, 22 Apr 2008 19:29:43 +0000 http://www.chrisbrogan.com/?p=2478#comment-122834 I'm not sure I agree with the analogy of the guy on the street corner with a "Can I help you?" sign. This is a simply an example of a company going where their customers are, and communicating with them on their channel. Twitter is additive to their support offerings, not a replacement for the phone or live chat - which they also offer. Well done. I’m not sure I agree with the analogy of the guy on the street corner with a “Can I help you?” sign. This is a simply an example of a company going where their customers are, and communicating with them on their channel.

Twitter is additive to their support offerings, not a replacement for the phone or live chat – which they also offer.

Well done.

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