Delivering Happiness – Video Book Review

I’m rarely as impressed with a business book as I was with Tony Hsieh’s Delivering Happiness: A Path to Profits, Passion, and Purpose (amazon affiliate link). The reason is that not only does Tony do a remarkable job weaving great stories and narrative into the book, but he gives you so much actionable information that you’ll be taking notes until you run out of ink. Twice.

Having seen Tony speak a few times, I knew that he would be engaging, and I knew that he’d be methodical in his information delivery. What I didn’t realize was just how much depth and what a wealth of information the book would provide.

Delivering Happiness is part anecdote to entrepreneurs (of all ages, by the way – starting around age 11), part story of Zappos (a company that does over 1 billion US dollars in sales annually), and part recipe book for creating an outstanding company culture. Of the three of these, it’s the last one that set me ablaze. All the information contained within the book should go immediately into the hands of HR departments and the senior teams of every company that wants to deliver Wow-level service.

I rarely gush about a book the way I’d like to gush about this one. Further more, the audiobook that Hachette Audio sent me was amazing. Tony reads, but also many other people at Zappos read. It’s this kind of “jam” project feel that reflects the culture that underlies the Zappos promise.

I was already a fan of Zappos and already appreciative of Tony Hsieh. With this book, I’m a bona fide evangelist for his views on corporate culture building and happiness-finding. Here’s my entirely inadequate review:

If you’re interested in checking it out, get the audiobook here: runs on the Genesis Framework

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  • Julsbarnes

    I liked the book so much I want to work at Zappos!:)

  • Ricardo Bueno

    I read a lot of books. Sometimes, I cheat and skim and read through 2-3 books at a time and it takes me a while to consume. When I got my copy of Delivering Happiness, I read it in just about 2 days. The stories and lessons learned and just the over all way Tony delivered it was that captivating! It kept my attention and it made me want to read more and more.

    It’s a great read. Whether you’re an solo-preneur or a company, I definitely recommend it!

  • Stéphane Moracchini

    Hi Chris,
    I read the book and I have to say that the only compaint I have is that it was too short. I would have liked to learn about science of happiness from Tony. Maybe there’s room for another book on that topic.(Tony, if you read me! Think about it!).

    I will consider grabbing the audiobook, thanks for the advice !

  • Anonymous

    I’m in the middle of reading it as we speak… loving it so far!

  • Marathon_woman

    ok- I am sold… getting the book~ this is totally how I feel about my company and how I am growing it, who I hire and how I serve my clients- would love to read more

  • Jens P. Berget

    Interesting. I’ve just added it to my wishlist at Barnes and Noble.

  • Dino Dogan

    Regarding “creating an outstanding company culture”…how much of it is like Good to Great? Maybe someone who has read both books could comment…I have a funny feeling that last section is probably a re-hash of Good to Great.

    btw Chris…I love your book recommendations…found a real gem a while back thanks to you..the Stephan King’s On Writing…great stuff :-)

  • Chris Brogan

    Oh, I answered on Twitter.

    It’s much more prescriptive and actionable than G2G, which was more like a readout of information culled from surveys.

    Tony mentions G2G a bunch of times in the book, so you know he was influenced (weren’t we all?)

  • Chris Brogan

    The audiobook brings it up to an amazing new level. Totally fun.

  • Chris Brogan

    Well there you go. I think it’s a must for putting good culture DNA into a business.

  • Chris Brogan

    I’m totally with you, senor. You’re right on about it being a fast read. When I read the paper copy, it was a blur.

  • David Siteman Garland

    It is a GREAT book and one of my favorite takeaways is that passion goes way beyond products. Tony isn’t passionate about shoes. But he is passionate about being excited to work everyday in a unique culture. So he created it. Brilliant.

  • Joe Sorge

    I too listened to the audio version of this book and I can’t imagine getting the same kick out of the print version, there’s just something about an author telling his own story or in this case their own stories that further endears the story. I knew as much as you enjoyed A Million Miles that you’re review would be great of this audio book. Did it cross your mind while you were listening that the two, Tony and Don, had some similar style?

  • TrafficColeman

    Howdy Chris

    I’m always up to reading an good book that’s straight forward and holds nothing back…I will be at the famous Book a Million today…I will see if I can pick it up or not.

    “TrafficColeman “Signing Off”

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  • JustDotDotDot

    Sounds like one I might have to pick up. The Zappos story sound very interesting, plus the business info is probably priceless.

  • Raul Colon

    I did not listen to the audiobook but I had the opportunity to receive a Complimentary Copy when I saw Tony Speak at the in early June.

    I was impressed at how he projected himself and took the time to read his book which I have bought for a few friends and clients. I think that it has helped me a lot with clarifying and giving examples on how companies with Good Culture succeed in many environments and difficult time.

    I do recommend people to read this book and I think that your post is on point.

  • mikemcallen

    Just bought it- looking for a new book.
    Thanks slushie king


  • Anonymous

    I couldn’t agree with you more. This was a great book and great stories but I was really glad I listened to this on audiobook. It was really like you were sitting down with Tony and listening to him tell these great stories about his journey. The multiple readers were ok but he was awesome.

  • TaylorVick

    I’ve been a fan of Tony Hsieh ever since his interview in Inc. Magazine forever ago. His view on corporate culture was the first thing that drew me to him. Then I found him on Twitter and realized not only is he smart, but he’s actually funny AND lives by the principles he talks about in the book.

    I totally agree that every HR and corporate executive needs a copy of the book. He is (hopefully) starting a revolution in how corporate america treats it’s employees, investors and customers.

    Also go read the NY Times article about how generations of Americans have turned to money to buy them happiness but instead are finding out that downsizing and spending money on experiences instead of material goods is increasing their happiness exponentially. Here’s the link:

  • Donna Kastner/Retirepreneur

    Read your review – and was getting ready to hit the road, so I downloaded Delivering Happiness. Hearing these stories straight from Tony was wonderful – Authentic to the nth degree. Still grinning over that first quote:

    “First, they ignore you, then they laugh at you, then they fight you, then you win.”

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  • William Hushburn

    Why do you consider it to be like a gush?

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