Do the Work

Women working at  Crescent Manufacturing Company, 1920

There’s a lot of what we do that is intangible. We are off “marketing.” Sometimes, it’s at an event. Your presence at the event is with the goal of growing your potential future business. Maybe you’re writing a blog post (like this one) that will jolt someone into taking a different course of action, or hiring you to do work with them. Maybe you’re tweeting and updating Facebook and really showing people that you’re real and genuine.

But are you doing the work?

Do the Work

There are so many real opportunities to do meaningful work that will grow your own business, but they require work. There’s a lot in this space that isn’t sexy. There’s a lot in this space that doesn’t deserve the front headlines. But it still needs doing. There’s still plenty of unsexy work to be done so that you’ll eat tomorrow.

What aren’t we doing? We’re creating data but not doing things with it. We’re building content but not considering it’s use in funneling opportunities towards real business. We’re showing up on the social networks but not necessarily executing any kind of strategy to make the next step.

There’s work we need to be doing. There’s work we could be doing. There’s a lot of opportunity to do something meaningful. (I’ve said it twice now, and there are a few ways to take it. I’m not defining it because it’s up to YOU to decide what meaning matters to you.)

But it requires a lot of DOING and a lot less talking. Talking is what you do before and after you’ve done the work. Talking is what you earn. But we have to do. There’s a lot more “doing” that needs to happen in most of what you and I are spending our time on these days.

So Now What?

In most cases, you already know what needs doing that you’re not doing. In other cases, maybe you don’t. Want one way to think through it all? Draw a little visual map. My friend, Becky Johns pointed out a mindmap that Disney used back in his day, and what I loved about it was that I draw similar things from time to time. Why? Because when you draw the flow of anything, you see the missing parts better. It’s somehow better than starting at the checklist phase.

What might you put down? Draw about how you get clients. Draw about how you find them. Draw about what you do with them before, during, and after the sale. Draw about your plans for getting out of your job and reaching Escape Velocity. The moment you start drawing pictures and understanding where you should go, the work that you might not know needs doing might show up.

See, it was easier in the old days. If you weren’t putting the corn into the cans so the guy at the end of the line could seal them, and another woman would label them, and then someone would box them (etc etc), it was pretty obvious. Now? A lot of what we do can go on without anyone noticing what’s missing.

But we know. We understand it. And sometimes, we just let it slip away because there are so many other plates spinning in the air that we can’t possibly think about being thorough.

Hint: it ALWAYS bites your ass. Always.

Do the work.

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  • http://www.ivanwalsh.com Ivan Walsh

    When Larry Ellison first visited Oracle’s UK offices years ago, he asked one of the UK team what he did. The guy gave a very long answer…

    Ellison said, ‘ok, you don’t work in sales, you don’t build it, what do you do – tell me real slow?

  • http://jakarta-selatan.sedotwc.com Jakarta-selatan

    thx

  • http://raulcolon.net Raul Colon

    I am a big Disney Fan and had not seeing that chart before pretty simple and complex at the same time. The posts,videos, and content where you have mapped out something have really helped me in answering many questions and being able to show others how to answer them.

    Sometimes we are so into what we need to do but we don’t step back and verify where our gaps, inefficiencies, or obstacles in a process are.

    I think that by doing these exercises it can help you get a better picture and later on convey the message to other in a more understandable format.

  • http://raulcolon.net Raul Colon

    I am a big Disney Fan and had not seeing that chart before pretty simple and complex at the same time. The posts,videos, and content where you have mapped out something have really helped me in answering many questions and being able to show others how to answer them.

    Sometimes we are so into what we need to do but we don’t step back and verify where our gaps, inefficiencies, or obstacles in a process are.

    I think that by doing these exercises it can help you get a better picture and later on convey the message to other in a more understandable format.

  • http://meltzer.tel Stephen Meltzer

    Do the work . . . because everything else is just sophisticated procrastination.

    • Anonymous

      Well put.

  • http://www.therealtorstoolbox.blogspot.com Sean Carpenter

    Sounds very similar to Godin’s “Ship Something” mantra from Linchpin and Nike’s oft-quoted campaign of “Just Do It.” no matter how you say it, it’s always nice to be reminded.

    Thanks Chris

  • http://www.therealtorstoolbox.blogspot.com Sean Carpenter

    Sounds very similar to Godin’s “Ship Something” mantra from Linchpin and Nike’s oft-quoted campaign of “Just Do It.” no matter how you say it, it’s always nice to be reminded.

    Thanks Chris

  • http://annmariecarron.com Ann Marie Carron

    Chris, great post on just do the work. It is so true if we just sit around not focusing on the essential work we need to get done and making excuses for why we can not achieve, well we will get no where very fast. Sometimes we have too many projects going at once and we become scattered and never complete any of them. Focus on getting one project completed then move to the next.. Thank for sharing great topic on Do The Work !

  • http://twitter.com/susangiurleo susangiurleo

    This is timely. I know I’ve been in many ways avoiding the work because it’s, well, work and requires focus and measuring things (shudder), and risk. Putting my hard work out into the world that someone can reject is scary. When I half-ass it and it fails, I don’t feel so bad.
    But the last few days I’ve committed to work – I’m on Twitter less, conscious of my focus and I’m producing more. And while in my head I know this will pay off, in my heart I’m not sure it’s “good enough.” Not doing the work is often more about what’s inside than production…..

  • http://twitter.com/susangiurleo susangiurleo

    This is timely. I know I’ve been in many ways avoiding the work because it’s, well, work and requires focus and measuring things (shudder), and risk. Putting my hard work out into the world that someone can reject is scary. When I half-ass it and it fails, I don’t feel so bad.
    But the last few days I’ve committed to work – I’m on Twitter less, conscious of my focus and I’m producing more. And while in my head I know this will pay off, in my heart I’m not sure it’s “good enough.” Not doing the work is often more about what’s inside than production…..

  • http://www.returntoworkmom.com/ Kate

    thx for the kick in the ass on a cold new england morning. And thx for spelling out exactly what’s happening when lost time seems to appear; when you work all day with nothing to show for it. Not everything is tangible, but all components necessary to get that corn in the cans.

  • http://www.socialmediamercenary.com Leslie A. Joy

    YES! One thing I was shocked by when I was doing research on web analytics/social media metrics was how many people just put it on a spreadsheet and moved on. There was no qualitative breakdown, just the quantitative one. Turning numbers into something readable and actionable isn’t fun (unless you’re me and love spreadsheets and data), but it’s a must-do. Otherwise there’s just no point.

  • http://www.socialmediamercenary.com Leslie A. Joy

    YES! One thing I was shocked by when I was doing research on web analytics/social media metrics was how many people just put it on a spreadsheet and moved on. There was no qualitative breakdown, just the quantitative one. Turning numbers into something readable and actionable isn’t fun (unless you’re me and love spreadsheets and data), but it’s a must-do. Otherwise there’s just no point.

  • Anonymous

    Chris,
    I find this to be a nagging problem I have, talking about ideas, but not putting them on paper for proper due diligence and execution. My better half, my wife daily tells me to “write it down” and I say, “I will later”. Problem is later comes and it was another great conversation that went no where. I saw a whiteboard in your office during one of your videos, so today I am off to get a whiteboard and start writing my ideas down to see where the holes are in my plan(s).

    thanks for the insight.

    Mike

  • http://www.danielroachblog.com Daniel Roach

    I like the idea of drawing out how you do what you do, but I wonder how helpful it would be to draw out what makes your intangible moments more tangible. What markers do you have to hit? What checkpoints do you have to reach? What specific things would make your intangible time count as productive? If you could do that, at least you would have a yardstick for measuring whether or not that time on Twitter or commenting on blogs (whoops) was truly useful. Could you bring that level of planning and heavy agenda to moments that are based on genuineness? Taking time to define the intangible seems like it would be super helpful, but also intangible…which is kind of annoying.

  • http://www.facebook.com/profile.php?id=671529654 Molly Cantrell-Kraig

    The Work is where the magic happens. It’s the alchemy. It’s the junction of the gears churning in the transmission: where thought morphs into forward motion. And it’s inescapable. Indeed: it will bite you in the ass. There’s no substitute for doing the work. Thanks for the kick in the seat today. Best, M.

  • http://www.webguide4u.com Vivek Parmar

    always focus on your work only critics are their to distract from your path and dreams and try to make your moral down.
    Stay focus + have a clear business plan + always have moral high + believe in yourself that i can do this

  • Keith Ashworth

    Chris,

    I’ve been a student of yours for sometime now. Your insight and strategy are very important to me and how I run my business.

    I’m living my dream. Seriously… I’m glad to be here, serving Foundations and lifting-up charitable opportunities – I’m living my dream.

    Your insights have helped me impact thousands of lives. I am using the tools of my profession to help others overcome the circumstances of their birth, be an advocate for those who have no voice, and rebuild broken communities.

    Do you have a relationship with Morgan Stanley? In the past… what has held you back?

    Keith Ashworth

  • http://scottkantner.com Scott Kantner

    hmmm.. my butt hurts just thinking about it.

    Thanks for the call-to-action!

  • http://twitter.com/NancyD68 Nancy Davis

    This is an excellent idea. I had to draw a site map for another website and at first I had a very hard time doing it. As I went along doing the map, I understood better how everything would work together. Seeing it visually was a great tool for me. Guess its a good thing I have graph paper some pencils and a ruler. Looks like I will be making another map. Thanks again, Chris.

  • http://cashwithatrueconscience.com/rbblog Ryan Biddulph

    Hi Chris,

    Powerful point at the end. You always get bitten in the booty when the work isn’t done. Work not done. Job not done. Your business doesn’t grow.

    Great advice about finding your understanding. Picturing the process can create a greater awareness about what it is that you’re doing and more importantly, what you’re not doing. When identifying and embracing the Not-Do’s your business will no longer be held back by that set of undones.

    The mind mapping strategy idea works well because it forces you to visualize the entire process. Thoughts are airy and transient. Try to picture the process in your mind and it’s gone.Writing down the picture on a piece of paper helps you flesh out the details.

    You need to take certain steps to get the job done. If you’re missing steps, you’re missing work. Picture the process, write it out and see what you’re missing. Since we’re creatures who rely primarily on our senses the picture method seems to work best.

    Thanks for sharing your keen insight Chris. Have a prosperous day.

    RB

  • http://www.tobiasbray.com Tobias Bray

    Chris:

    Great point about mapping where your customers come from.

    Combine and Conquer
    In studying Walt Disney’s mind map, it’s clear that he understood that integrating sales and marketing were key to communicating value and engaging the buyer in the sale.

    Mapping Disney’s Future
    The labels on Disney’s map focus on what needs to happen, not who or what department will execute the action. In this way, Disney freed himself up to engage rather than sell or market. His thoughts were focused externally and that allowed him to generate strong actions.

    My takeaway – Look outside for opportunities and than determine what contribution each will make. Margin on the bottom line or support to attract top line results.

  • http://twitter.com/heisenman Hans Eisenman

    I read once where you shouldn’t start a new project unless you have worked out a) how it can pay for itself and b) the certainty that you can manage it. There were other maxims to follow but I thought that was sound advice. I think that was from a Hubbard Management class I took.

  • http://twitter.com/heisenman Hans Eisenman

    The “certainty you can manage it” was aimed more at the time investment, just to clarify.

  • http://www.kherize5.com Suzanne Vara

    I actually wrote about drawing your future last night as I was doodling and drew a picture of where I saw life going. Home and professional. As I kept on thinking and drawing and drawing some more, it all starting to come together as to what is important and how it all fits in. The people, the places, the location of the places, etc. When it started to come together, I pulled out the business maps with the boxes and arrows and merged them together. It was really a great experience as when I did this, I saw where some of the work maps were not going to necessarily work the way I thought and in other areas, I found where I could increase.

    I recommend the drawing and mapping as you will really see areas where you can work harder and achieve your goals. I am glad I started doodling yesterday.

  • http://www.kherize5.com Suzanne Vara

    I actually wrote about drawing your future last night as I was doodling and drew a picture of where I saw life going. Home and professional. As I kept on thinking and drawing and drawing some more, it all starting to come together as to what is important and how it all fits in. The people, the places, the location of the places, etc. When it started to come together, I pulled out the business maps with the boxes and arrows and merged them together. It was really a great experience as when I did this, I saw where some of the work maps were not going to necessarily work the way I thought and in other areas, I found where I could increase.

    I recommend the drawing and mapping as you will really see areas where you can work harder and achieve your goals. I am glad I started doodling yesterday.

  • http://EricLWalker.com Eric Walker

    Chris, great advice, but I’m surprised more people don’t do this. I didn’t make a dime online until I drew a marketing funnel. Literally, just the way you have explained it… I drew the value-based content piece (or series of pieces) which all linked to a capture page that drove a stake in the needs, wants, and desires of the target audience I was trying to attract. Then I wrote up 7 follow up emails that continued the relationship. And finally, I designed the sales page. Wrote most of it myself. Got a little help with the technical aspects of this funnel, and that was that. That’s the real work that is to be done. The other aspect of work is getting the traffic to it. But just can’t stress enough how important it is to draw your marketing funnel. It makes things very clear as to what one should work on every day.

  • http://EricLWalker.com Eric Walker

    Chris, great advice, but I’m surprised more people don’t do this. I didn’t make a dime online until I drew a marketing funnel. Literally, just the way you have explained it… I drew the value-based content piece (or series of pieces) which all linked to a capture page that drove a stake in the needs, wants, and desires of the target audience I was trying to attract. Then I wrote up 7 follow up emails that continued the relationship. And finally, I designed the sales page. Wrote most of it myself. Got a little help with the technical aspects of this funnel, and that was that. That’s the real work that is to be done. The other aspect of work is getting the traffic to it. But just can’t stress enough how important it is to draw your marketing funnel. It makes things very clear as to what one should work on every day.

  • http://www.bma-mgmt.com Rick Banas

    A number of years ago, I had the opportunity to attend an American Management Association week-long seminar on marketing that was taught by an engineer that had worked for NASA. He also was an attorney and an international marketing consultant. He talked about the way planning took place at NASA for achieving the goal of landing on the moon. They would get together in a large room with paper plastered on the walls and work backward from the goal of the landing to what each person needed to be doing at 8 a.m. on Monday morning to achieve the goal.

  • http://mydarabell.com/ Dara Bell

    Suzanne Vara makes some excellent points about what is important to one. I do a skills evaluation of myself quite regularly and if I can afford it I re-school myself in certain areas. I am not sure if your hard wired like a flying arrow but I am. I like movement and often re-draw with mind maps and timelines to get velocity up to its maximum. I am maxiser in Strengthfinder language.

    I sort of call them thrulines as for whatever is happening and however many plates are spinning you always know your destination. It’s a bit like a subway map in my head. I would say Rick Banas idea of working back from the goal would work too, but having a vision of somesort helps.

    The Disney mindmap shows you what you need to do if you want to massively scale a business. I prefered it to Boeing for its simplicity. Also Disney ultimately helps the world, probably chills kids and to my knowledge is more eco friendly.

    Thanks

    Dara

  • http://mydarabell.com/ Dara Bell

    Suzanne Vara makes some excellent points about what is important to one. I do a skills evaluation of myself quite regularly and if I can afford it I re-school myself in certain areas. I am not sure if your hard wired like a flying arrow but I am. I like movement and often re-draw with mind maps and timelines to get velocity up to its maximum. I am maxiser in Strengthfinder language.

    I sort of call them thrulines as for whatever is happening and however many plates are spinning you always know your destination. It’s a bit like a subway map in my head. I would say Rick Banas idea of working back from the goal would work too, but having a vision of somesort helps.

    The Disney mindmap shows you what you need to do if you want to massively scale a business. I prefered it to Boeing for its simplicity. Also Disney ultimately helps the world, probably chills kids and to my knowledge is more eco friendly.

    Thanks

    Dara

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  • http://www.Twitter.com/ArtseyC ArtseyC

    Putting out fires. Oldest first. Unless the phone rings. Or someone walks in the door. Or…
    Such a map may make daily priorities clearer. Having the map – or knowing what the map dictates – in the moment of decision would be highly helpful. (Do I take the important sales call, or keep doing the important work?) As a visual analytical, my map could get seriously complicated.

    @Rick Banas, I remember a similar seminar & speaker, but it was a one-day event. It struck me because that’s how I’d plan work and play as a child. Knowing how our own brain works best (like Dara’s references) allows us to choose the tools that will be most effective.

  • http://DonnyGamble.com Donny Gamble

    A lot of people want everything to happen for them without doing any work. That is the main reason why people fail and quit.

  • http://DonnyGamble.com Donny Gamble

    A lot of people want everything to happen for them without doing any work. That is the main reason why people fail and quit.

  • http://www.uprinting.com/Online-Printing-Companies.html online printing companies

    This has been an issue no one would ever want to admit. Most people think that as soon as they did what others did, they will be able to reach what the other was able to reach. A lot of things require strategy and deep thinking. Quick fixes normally don’t last that long. Long term work should be planned out and will require a lot of work. Things need to be as feasible as possible. Reality bites but it’s harder if one does not plan ahead before working. If this happens, all work will turn to waste.

  • http://managingemployeeperformance.com Leon Noone

    G’Day Chris,

    I’ve always liked what Thomas Edison had to say: “Opportunity is missed by most people because it comes dressed in overalls and looks like work.”

    Regards

    Leon

  • http://www.ParadiseValleyAZ.com/ Paradise Valley Homes

    I like the idea of visually planning out what needs to be done. I have never thought about actually drawing out a mindmap but it’s a idea. Since I am a visual person this would actually help me see the bigger picture and plan out the possible outcome.

  • http://www.florida-attractions-tickets.com Alisha Andre

    Ah.. this is nice post Chris!!! And yes everyone wants to have a beautiful life with every luxury. But not many actually works hard to earn that. Many people wants to enjoy that life without doing anything. Your post is a inspiration to those to move ahead in life to work hard.

  • http://karate-kids.com.au Sensei Matt Klein

    There are many people out there who are concerned about giving away their secrets of success to potential competitors. They need not worry; the information will always be out there for those who take the time to seek it out. But it is a rare person who will actually take that information and put it to use.

  • BasIl @freshbas

    Great post. Your absolutely right. Opportunities come to everyone. It’s those that do something with the opportunities they are presented that have a chance of succeeding.

  • BasIl @freshbas

    Great post. Your absolutely right. Opportunities come to everyone. It’s those that do something with the opportunities they are presented that have a chance of succeeding.

  • BasIl @freshbas

    Great post. Your absolutely right. Opportunities come to everyone. It’s those that do something with the opportunities they are presented that have a chance of succeeding.

  • http://www.anniemueller.com Annie Mueller

    Ha, I just published a post with the same title on Monday. I feel validated now.
    I would write more but I’m going to go produce some content and market it. Also wash the lunch dishes… all of the Work I Need To Do.

    Thanks for the reminder. Butt-to-chair.

  • http://www.anniemueller.com Annie Mueller

    Ha, I just published a post with the same title on Monday. I feel validated now.
    I would write more but I’m going to go produce some content and market it. Also wash the lunch dishes… all of the Work I Need To Do.

    Thanks for the reminder. Butt-to-chair.

  • http://ivanhernandezonline.wordpress.com/ Ivan Hernandez

    Great post Chris!
    So true, specially the part about “In most cases, you already know what needs doing that you’re not doing” … OUCH! nice wake up call man!
    And I totally agree with you regarding using visuals to stimulate our thinking. I love the simplicity of your drawings and I now use your example in most of the decisions connected with my business.
    Thanks for everything!
    Ivan

  • Mark Haberland

    Great post! Thanks,
    Mark

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  • http://In-The-Flow.com Jim Campbell

    It bites ass because other people (customers) know, we know and The Universe knows….

    Thanks Chris

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