Feeding Your System

spider web The decision to use social media and content to build business relationships requires that you feed your system and build out your channels for further development. I’m asked frequently how I can make so much content every day, but if you take into account that my content drives my business’s sales, the question might better be, “why aren’t you making more?” To me, feeding your system requires a lot of planning, and constant execution.

A Media Company of One

I’m my own media company. I speak live at conferences. I produce videos. I author books. I produce ebooks. I write a daily blog. I keep a weekly newsletter. They all serve different purposes. Here’s a quick rundown:

  • Live events let me connect and custom tailor my message, plus meet people before and after the event.
  • Videos let me emote and show my humanity behind my content.
  • Books are a way to reach people not queued up in the social web.
  • eBooks deliver distilled value outside of a blog. They’re also an “object” to share.
  • The blog gives you constant insight into my way of thinking.
  • The newsletter is setting you up for my next move, and cultivating a new set of relationships.

That’s a platform. I fill that in with all kinds of social networking. I spend a few hours each day communicating and cultivating relationships. Mostly, I help other people. This gives me social capital. (That, by the way, is the most important detail that most people skip and miss. If you want to highlighter your laptop, the last two lines are the most important part.)

Why Feed The System?

Sometimes, I’m asked why I give away all of my ‘how I do it’ information. I’m asked whether this gives others the ability to compete directly with me. Frankly, I don’t worry about competition. I worry that there aren’t enough people executing effectively for companies. I’ve got plenty of work to do as it is. New Marketing Labs picks up plenty of clients and has even when I give away all my major points and ideas.

I feed the system because I believe you can take something I’ve started, run with it, and advance the whole space. I give you all that I can because I know that you’ve got your own ideas, and maybe components of mine will help you.

Oh, and the more I share, the more business comes my way. It’s a built in reciprocal loop.

Build and Feed Your System

You’ve got the same opportunity. In fact, you have a better opportunity. Find your niche, and dig in. If you’re Shashank Nigam, you mix social media with the aviation industry and create Simpliflying (disclosure: I’m on the advisory board of this company). If you’re Jay Baer, you focus on conversion tactics (instead of every little bit of marketing) and create Convince and Convert.

You don’t have to do every media type. You don’t have to blog daily. You have to build a system that you can feed, and you have to feed it, and you have to build it to deliver business value.

What do you think? Does this align with how you’re seeing things? What’s your niche? What parts of the system are you building?

Photo credit foxypar4

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  • davidzemens

    Creating so much content is a full time job, and those of you who have successfully managed to create your source of income via the Internet *must* deliver as much feed the system as much as possible.

    All of us who are reading your blog have the need to “feed the system” on some level. My little cornerof the internet involves developing websites and custom blog themes, and I get nearly ALL of my clients from cold contacts they make to me via the Internet. The main reason for these contacts is because I also feed the system with my blog, fresh content, commenting on websites, and an overall presence on the web.

    Come to think of it, someone must be hungry right now. Time to feed *my* system with a new blog post!

  • lorryschoenly

    This is tremendously true, Chris! My niche is the specialty practice of correctional nursing and healthcare behind bars. Your post provides a structure and framework for using social media to advance this cause. Thanks for all you do. I appreciate you!

  • gerardmclean

    Long ago in the days of print, I was responsible for creating a quarterly newsletter for a Fortune 500 that will remain nameless (unless you look up my résumé) and the hardest part was getting the content. Design, layout, etc was the easy part. So, no small task doing all the above and still being able to make grilled cheese sandwiches for family dinner. :-)

    I am reading “What the Dog Saw” by Malcolm Gladwell* and one take-away point on the Heinz ketchup chapter is that ingredients don't matter as much as how they are BLENDED. So, you can tell us all what your success ingredients are and how you do it, but you are the blender that makes what you do work. I could do exactly what you are doing and it would not be the same. It might sell better; but chances are it would probably sell worse. Each of us our own blender. (Come to think if it, what a great way to keep competitors behind you ;-) )

    *I make no money on a referral, but good book. Required reading. You have been disclaimed.

  • sytaylor

    I can't imagine ever being this prolific when it comes to producing quality content on a daily basis. My thoughts usually take up a couple of sentences and end up needing a lot of explaining. Credit where its due. Kudos on the work ethic.

  • http://symphonetic.wordpress.com/ Frank Della Rossa

    Sharing is the only positive-sum game. You become known as someone who is forward-looking, curious, and therefore someone who is always going to have more to say that is potentially valuable and even unique. I love this aspect of social.

  • debhildreth

    I agree with the comment that you, Chris, are “the blender” and you mix your content and social media in such a way that cannot be replicated. Why? Because you are unique. Your circumstances are unique. You have family support that is unique. And although we cannot replicate your work, we can learn your methods and systems to become better writers, bloggers and content creators.

    And beyond that, we can emulate your optimistic outlook and positive style, which is magnetic. I appreciate that you generously share from the heart “online,” for in doing so, you're helping a host of people who may not get the encouragement to persevere otherwise.

    Thank YOU for being consistent, persistent and insistent.

  • debhildreth

    I agree with the comment that you, Chris, are “the blender” and you mix your content and social media in such a way that cannot be replicated. Why? Because you are unique. Your circumstances are unique. You have family support that is unique. And although we cannot replicate your work, we can learn your methods and systems to become better writers, bloggers and content creators.

    And beyond that, we can emulate your optimistic outlook and positive style, which is magnetic. I appreciate that you generously share from the heart “online,” for in doing so, you're helping a host of people who may not get the encouragement to persevere otherwise.

    Thank YOU for being consistent, persistent and insistent.

  • http://www.doblerwins.com davidnc

    Another good example of sowing and reaping. One variable seems to be the system you are feeding. What would you say are indicators of a healthy system?

  • http://www.twitter.com/danieldecker Daniel Decker

    I think too many equate giving information away with that fear of someone stealing it so they try to hold on to what they know as if it’s proprietary. In some instances it is but the vast majority is not. In the field of intellectual capital and ideas, it’s best to share as much as you can. Something you said in this line is key: “I worry that there aren’t enough people executing effectively for companies.” The word “executing.” Clients and prospective clients want to know that you know what you’re talking about, it enlightens them as well but for the vast majority they don’t have the bandwidth to EXECUTE therefore they hire people like you (or me, in my given focus) and we bring the ideas they see to life. The more we share, the more credibility we build and the more we help raise the bar overall.

    This post is sponsored by Red Hot Chili Peppers. Give it away, give it away now. :)

  • Tom Wolfe

    My mom always said, “All that is given is not lost”.

  • whitneyhoffman

    Part of why I think ou do this is to help other people, plain and simple. But like any how to book, the reading does not make you better- it's putting what you learn into practice, putting verbs into sentences, and making it work where the rubber meets the road.
    Gibe a man a fish, he eats for a day. Teach a man to fish, he eats for a lifetime- and you gain a great friend in the process.

  • http://33Charts.com/ DrV

    Excellent post, Chris. I think one key take home point is the fact that you don't need to be on every SM platform. Some of us only have time with our careers to focus on a couple. But you've motivated me to do better and refine my system as a physician working at the intersection of social media and medicine.

  • http://chrisbrogan.com Chris Brogan

    That's absolutely true. Pick a few platforms. Why do them all? Just do more than one, because people learn differently.

  • http://chrisbrogan.com Chris Brogan

    Or the way I say it: “Give a man a fish, and he has smelly hands. Teach a man to fish, and he has reasons to lie.”

  • http://chrisbrogan.com Chris Brogan

    One of my favorite songs. : )

  • http://chrisbrogan.com Chris Brogan

    Business value coming in. If you're just putting it all out and there's nothing coming in, you're either not sharing what they need, or you're not sharing with who YOU need. Make sense?

  • http://chrisbrogan.com Chris Brogan

    I think lots of folks can do it their own way. It wouldn't be any fun just to do it my way and want you to replicate. : )

  • http://chrisbrogan.com Chris Brogan

    The thing with thoughts is, yours might NEED that much space. Mine are always small. I use small words. I'm like the opposite of that Peter Gabriel song.

  • http://twitter.com/mikenfer Mike Charbonneau

    Well, thanks for this and I get what you're saying. But for those of us who've just recently come on board, it's just so overwhelming; talk about diving into the deep end. Not just in trying to learn and digest everything but also in trying to bring along the rest of your company (if you're from a traditional agency). Luckily, in my case, they're starting to get it. But as davidzemens suggests, it is a full time job.

  • http://chrisbrogan.com Chris Brogan

    So one way to do it is to have warm contacts. I recommend @wefixwp all the time because they met me at a conference and because I hung out with them, I looked at their work, because I looked at their work, I took an interest in who their existing clients were, etc. Next thing you know, I refer them plenty of business. Same gig as yours (only they focus mostly on WP). So anyhow, I think that's one method of feeding. Feed relationships. @hughbriss does this with twitter themes and the like.

  • remarkablogger

    Amen, amen, and AMEN. Me: “What is it that you you have no time to do?” Client: “Blogging” Me: “What is your main marketing channel?” Cient: “My blog.” Me: *dead silence.* Client: “Oh…”

    :-)

    The inputs come from us. The outputs lead to business. I love your “feed the system” metaphor.

  • http://www.stgermaine.ca Ryan St. Germaine

    Hi Chris and thank you. I'm always fascinated by what you have to say and I'm always amazed at the amount you produce. I've read your blog post on not sleeping so I won't ask how you do it :-).

    I couldn't agree more that building your network online and offline is the most effective ways to be successful in life and business. It's amazing what you can make happen by being able to tap into a well established network. In addition, being able to repay the favor not only leaves you feeling good, it adds to the level of respect that your peers have for you.

    Another great post!

  • alejandrorecio

    One of the steps to creating trust is to have consistency, to always give and give always your best. I understand that perfectly but when you say you are a “media company of one” but had written before of the importance of social media becoming a team sport, it seems contradictory. Your body of work is very impressive but how do you make a “media company of one” seem like a media army that is ready to work as a coalition for a company.

  • http://www.mmipublicrelations.com/ Wesley Hyatt

    From someone who has written a book (several in fact), blogged, worked on newsletters and events, I definitely appreciate your fine perspective on why you do as much as you do, Chris. I can only say that as an “old school” type, it has taken me some time to gear up to make my social media interaction as strong as my regular media tactics, such as doing radio interviews. I'm trying to find a balance with all this, but being somewhat conservative in my approach, I probably will not have my act together until after the holiday season ends. Still, it's inspiring to see it can be done, and I will make that one of my goals for 2010.

  • richdixon

    Like so much of your stuff, this really helps in clarifying the different tasks in building and enhancing a platform. One addition–I've been thinking lately along Seth's line that books are just souvenirs of other interactions. Your thoughts on that?

  • Glenn Vogelsang

    Thank you Chris, I am in the process of starting my own business and have been putting a lot of thought to it's foundation, principles. For example – what are my motives? Is there a way to be helpful while still generating income? I have always tried to be helpful in past positions, now that I am moving forward with my own company I will try to maintain those same principles. This post is a great reminder that not only are those principles “suggested”, they are necessary.

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  • http://ethanwaldman.com/ Ethan Waldman

    Really great article with some simple but powerful ideas- So just to clarify, you're suggesting that we all find our own niche area, take a social media approach, and then simply feed the system?

  • Glenn Vogelsang

    Thank you Chris, I am in the process of starting my own business and have been putting a lot of thought to it's foundation, principles. For example – what are my motives? Is there a way to be helpful while still generating income? I have always tried to be helpful in past positions, now that I am moving forward with my own company I will try to maintain those same principles. This post is a great reminder that not only are those principles “suggested”, they are necessary.

  • luissandovaljr

    You're definitely someone that I look to because you've taken the skills that I know I have and shown me that there's value in them. I've been in marketing and creative spaces for the past 10+ years and in that time I've always seen myself as a brand of one, but never saw myself outside my local area.

    Online media has allowed me to grow tremendously and I look to expand my abilities and take any speaking job that I can, and look to collaborate any chance I get. You've really said some key points in this post that I think anyone, whether self employed or 9-5'er, can take to heart and make something of themselves.

    Thanks for sharing how you feed your system. I will definitely review my processes and make sure that I'm maximizing every effort to be helpful, relevant, and meaningful to the people I meet.

  • sytaylor

    Simplicity sells though, and its proven to be effective.

    I wrote this in a moment of clarity:

    http://thinksy.blogspot.com/2009/12/social-medi

    They're few and far between though.

  • sytaylor

    Give a man a Jellyfish and he has reasons to be thankful he has a spine.

  • Tad

    I understand what you are doing and I enjoy your work but who pays you? Do you just put out great content and then people offer speaking engagement? Keep up the great work and inspiring the rest of us.

  • richdixon

    Tad: You should check out Chris' contact page–one of the options is “I want to send Chris a bag of money.” Perhaps lots of folks take advantage of that opportunity. :-)

  • richdixon

    Don't let “overwhelming” stop you from getting started. We're all learning, and everyone started somewhere–except Chris, because I think he invented the whole thing!

  • http://twitter.com/michaeljung michaeljung

    Add @chrisbrogan to 'People of Value'. Welcome to my motto 'Be of value, not success.'

  • http://website-in-a-weekend.net/ Dave Doolin

    Daniel, one technique I am exploring is to generate more content than anyone could possibly steal. Because of this, I don't have time to worry about people stealing it. And I think we're moving pretty fast into a world where anonymous (i.e., stolen) content is going to be considered worthless.

  • http://www.TheValuePagesGroup.com Jason Sanders

    Chris, great post! It's cool for you to lay everything out like you do. I think it's also important to remember that it takes a tremendous commitment and a lot of skill (acquired through practice) to be able to manage the amount of work that you do. You make it look easy, but there's definitely a lot going on behind the scenes and you are building on good habits that have taken time to perfect.

    I'm trying to match your work ethic, but I also realize that I can't expect to be top notch out of the box. I think I read somewhere that around 10,000 hours goes into mastering any profession. I've calculated that I still have a couple years before I meet that mark.

  • http://twitter.com/GregAtGist GregAtGist

    Chris,

    Thanks for the thoughts. At Gist, we try to strike a balance between “providing useful information generally” and responding to individual user questions. Hopefully, the answers we give to individual users become useful to the large user base.

    The best service we can provide is to respond promptly, warmly, and authentically. Our content, whether blogged, tweeted, or relayed in person, is intended to foster engagement and user adoption. If we get one more satisfied user, we're doing our job that day. (We also want to hear any sort of feedback, which is why we listen).

    –Greg

  • http://www.uncertainchange.com/ Tomas Stonkus

    Dear Chris:

    I am just starting out and I feed the system in the following ways:

    1) I write three posts a week
    2) I constantly comment on other blogs
    3) I always reply to to the comments on my site
    4) I concentrate on writing about ways to accept and embrace change in people's lives
    5) I try to share the love with everybody else who needs help

    Doing those things has proved to be successful so far, so I am going to continue doing that and see where it takes me.

    Best,
    Tomas

  • http://Wordzopolis.com/wordpress Jennifer Woodard

    Chris,

    This is a really good post and got me to really thinking about my platform. The end of the year is here and this is a great time for me to develop my plan for where I want my business to go next year. I will be using December to work on what my platform will be and how I will develop my platform for now and in the years to come.

    Thanks,
    Jenn

  • http://www.nowsharethisblog.com/ John Nemo

    Chris your lines “Mostly, I help other people. This gives me social capital. (That, by the way, is the most important detail that most people skip and miss.)” are EXACTLY what the secret sauce is when it comes to success with Social Media. That's why I named my Blog “Now Share This” – because it is about sharing, helping and building that Social Capital. The reason you are so successful, Chris, is that you provide awesome information for free, are nice/helpful/genuine and reek of transparency and authenticity. Thus I have no problem supporting your projects, buying Trust Agents, preaching you up to my work and PR contacts, etc. You get it, my friend!

  • http://www.nowsharethisblog.com/ John Nemo

    Chris your lines “Mostly, I help other people. This gives me social capital. (That, by the way, is the most important detail that most people skip and miss.)” are EXACTLY what the secret sauce is when it comes to success with Social Media. That's why I named my Blog “Now Share This” – because it is about sharing, helping and building that Social Capital. The reason you are so successful, Chris, is that you provide awesome information for free, are nice/helpful/genuine and reek of transparency and authenticity. Thus I have no problem supporting your projects, buying Trust Agents, preaching you up to my work and PR contacts, etc. You get it, my friend!

  • http://www.convinceandconvert.com jaybaer

    A little late to the party here, but many thanks Chris for the link and the kind words. From a conversion standpoint, I'd say I focus mostly on converting people to the convergence of marketing and customer experience. But I have to convince them first. (hence the name). The unidirectional marketing archery of the past is being replaced by the new ping pong of personalized, relevant marketing. If I can convince and/or convert 1/100th of the folks you have, I'll be happy with my role in this little group exercise we call the social media and human business resolution.

    You were the second person to ever promote I work nearly two years ago, and for you to still find value in what I do means a lot to me.

  • http://www.vitabits.de/gesundheit-des-mannes shaunhenriques

    I have read the article based on the system.I like post very much as it contain informative knowledge.I know that the decision to use social media and content to build business relationships requires that you feed your system and build out your channels for further development.I agree with the point that Build and feed the system.feed the system because I believe you can take something I’ve started, run with it, and advance the whole space.I want other to leave comments.

    sporternährung

  • http://www.bitsfortheboat.com/ boat fenders

    Nice article by Chris Brogan on the importance of feeding your content system. The decision to use social media and content to build business relationships in a great way.

  • lisahickey

    Ok, I took out my electronic highlighter, and I highlighted this: “Mostly, I help other people. This gives me social capital.”

    And then I dug up some words you had written in an email a while ago: “Helpful is a secret, powerful club, and the way into it is by thinking first about what the other person needs, not what you want, not what you want to give, not what you think is best….Be mindful when you're helpful. Think first and then deliver what you can for the other person or people. The results are astounding and different.”

    And I thought about my own version of what you are saying, which I had tweeted recently “If you want to be seen as helpful, try actually helping people. How? By taking the actions needed so *they* will succeed.”

    Chris, because of you, and social media in general, but certainly you, by example, I *get* what being helpful means in ways I simply didn't before. And what happened is just as you predicted: “The results are astounding and different.”

    thank you.

  • http://www.gennextmedia.com/chris-marentis Chris Marentis

    In this “new normal” of marketing businesses have to become publishers. They are not set up from a work flow or organizational perspective to create content on a regular basis. Any thoughts on how to set up dashboards and organizations within companies or using contractors that works?

  • http://www.webbosphere.com webbosphere

    Your synthesis of “Feeding your System” is brilliant to say the least. I would however like to address the fact that everyone is wired differently. As such the will and want to do what you state are there but not the actual execution.

    You fall into a small percentage group of individuals that have all the moving parts to first understand what is being done let alone the skill to execute. That is why you don't worry about competition.

    You understand your relative being as it pertains to others. As such it gives you comfort to know what you know and do what you do.

    All that being said people can learn to be a “Chris Brogan” (I am one of those) but that still does not guarantee success or even hint of it.

    If others are to learn from you (why I assume you have made your ideas public through sites like this) then consider giving a full extrapolation into who, what, when, where, why and how about yourself. This would give the end user reference and related actions to learn from.

    Just one guys opinion and I hope I haven't offended in any way.

    Please keep up the Great Job and look forward to more thought provoking posts. You have succeeded yet again!

    respectfully,
    James Chai
    Director Webbosphere.com

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