Comments on: First One to This Standard Wins http://www.chrisbrogan.com/first-one-to-this-standard-wins/ Learn How Human Business Works - Beyond Social Media Thu, 18 Mar 2010 10:12:51 +0000 http://wordpress.org/?v=2.9 hourly 1 By: steve http://www.chrisbrogan.com/first-one-to-this-standard-wins/comment-page-1/#comment-195153 steve Fri, 12 Feb 2010 12:07:20 +0000 http://www.chrisbrogan.com/?p=3962#comment-195153 This was an awesome game to watch. I really enjoyed all the cheering from both sides of the barn! It reminded me of the championship wrestling match in my Sr yr at baker.We lost after 10 straight years of winning.Keep your heads up B'ville! you guys are awesome and please Bees and Cats...Please come to all the final home games of the crunch and both sides together cheer like you did today! Someday your future could be Pro.Congrats to all the players.<br><br><a href="http://newyorkliposuctionsurgeon.com/"rel=follow rel="nofollow">New York liposuctions</a> This was an awesome game to watch. I really enjoyed all the cheering from both sides of the barn! It reminded me of the championship wrestling match in my Sr yr at baker.We lost after 10 straight years of winning.Keep your heads up B'ville! you guys are awesome and please Bees and Cats…Please come to all the final home games of the crunch and both sides together cheer like you did today! Someday your future could be Pro.Congrats to all the players.

New York liposuctions

]]> By: Esteban Kolsky http://www.chrisbrogan.com/first-one-to-this-standard-wins/comment-page-1/#comment-188853 Esteban Kolsky Sat, 10 Oct 2009 19:57:01 +0000 http://www.chrisbrogan.com/?p=3962#comment-188853 Danny,<br><br>I have to disagree with you there. Technology is already there, and it does not require 1,000 or even 100 different sections. Using portal technologies is actually quite simple to customize content in a web site. Using analytical tools in place today is simple to get the necessary parameters to present the web site the way Chris presents -- to a certain extent (predictive analytics have not yet proven to work all that well - but then again, no one has used them long enough for the system to "learn" sufficiently on how to predict.<br><br>The truth comes from two sides on why this does not happen (and after 20 years in customer service it has not changed much): customer service is still viewed - except by a handful of companies - as a necessary evil. Also, cost is a consideration. A system of predictive analytics can cost several millions of dollars to implement in a telco or financial institution and more to run --what's the return on that investment? until we learn how to track customer retention or loyalty well and can make that case with numbers, it is just not going to happen.<br><br>American Express in the early 80s deployed a called-ID app that would let them know who was calling and greeted customers by name when they called the customer service line but customers got so freaked out they had to disconnect it. True, that would not happen today -- but if a company takes a step in the right direction and it fails, it won't try again due to the cost and lack of results.<br><br>Don't want to rant forever, but this is far from a technology issue. This is an MBA case study through-and-through: there is a way to make it work form the business sense but no one has figured it out yet. When someone does, most of the thoughts in this post will become a reality. Danny,

I have to disagree with you there. Technology is already there, and it does not require 1,000 or even 100 different sections. Using portal technologies is actually quite simple to customize content in a web site. Using analytical tools in place today is simple to get the necessary parameters to present the web site the way Chris presents — to a certain extent (predictive analytics have not yet proven to work all that well – but then again, no one has used them long enough for the system to “learn” sufficiently on how to predict.

The truth comes from two sides on why this does not happen (and after 20 years in customer service it has not changed much): customer service is still viewed – except by a handful of companies – as a necessary evil. Also, cost is a consideration. A system of predictive analytics can cost several millions of dollars to implement in a telco or financial institution and more to run –what's the return on that investment? until we learn how to track customer retention or loyalty well and can make that case with numbers, it is just not going to happen.

American Express in the early 80s deployed a called-ID app that would let them know who was calling and greeted customers by name when they called the customer service line but customers got so freaked out they had to disconnect it. True, that would not happen today — but if a company takes a step in the right direction and it fails, it won't try again due to the cost and lack of results.

Don't want to rant forever, but this is far from a technology issue. This is an MBA case study through-and-through: there is a way to make it work form the business sense but no one has figured it out yet. When someone does, most of the thoughts in this post will become a reality.

]]> By: Esteban Kolsky http://www.chrisbrogan.com/first-one-to-this-standard-wins/comment-page-1/#comment-180428 Esteban Kolsky Sat, 10 Oct 2009 14:57:01 +0000 http://www.chrisbrogan.com/?p=3962#comment-180428 Danny,<br><br>I have to disagree with you there. Technology is already there, and it does not require 1,000 or even 100 different sections. Using portal technologies is actually quite simple to customize content in a web site. Using analytical tools in place today is simple to get the necessary parameters to present the web site the way Chris presents -- to a certain extent (predictive analytics have not yet proven to work all that well - but then again, no one has used them long enough for the system to "learn" sufficiently on how to predict.<br><br>The truth comes from two sides on why this does not happen (and after 20 years in customer service it has not changed much): customer service is still viewed - except by a handful of companies - as a necessary evil. Also, cost is a consideration. A system of predictive analytics can cost several millions of dollars to implement in a telco or financial institution and more to run --what's the return on that investment? until we learn how to track customer retention or loyalty well and can make that case with numbers, it is just not going to happen.<br><br>American Express in the early 80s deployed a called-ID app that would let them know who was calling and greeted customers by name when they called the customer service line but customers got so freaked out they had to disconnect it. True, that would not happen today -- but if a company takes a step in the right direction and it fails, it won't try again due to the cost and lack of results.<br><br>Don't want to rant forever, but this is far from a technology issue. This is an MBA case study through-and-through: there is a way to make it work form the business sense but no one has figured it out yet. When someone does, most of the thoughts in this post will become a reality. Danny,

I have to disagree with you there. Technology is already there, and it does not require 1,000 or even 100 different sections. Using portal technologies is actually quite simple to customize content in a web site. Using analytical tools in place today is simple to get the necessary parameters to present the web site the way Chris presents — to a certain extent (predictive analytics have not yet proven to work all that well – but then again, no one has used them long enough for the system to “learn” sufficiently on how to predict.

The truth comes from two sides on why this does not happen (and after 20 years in customer service it has not changed much): customer service is still viewed – except by a handful of companies – as a necessary evil. Also, cost is a consideration. A system of predictive analytics can cost several millions of dollars to implement in a telco or financial institution and more to run –what's the return on that investment? until we learn how to track customer retention or loyalty well and can make that case with numbers, it is just not going to happen.

American Express in the early 80s deployed a called-ID app that would let them know who was calling and greeted customers by name when they called the customer service line but customers got so freaked out they had to disconnect it. True, that would not happen today — but if a company takes a step in the right direction and it fails, it won't try again due to the cost and lack of results.

Don't want to rant forever, but this is far from a technology issue. This is an MBA case study through-and-through: there is a way to make it work form the business sense but no one has figured it out yet. When someone does, most of the thoughts in this post will become a reality.

]]> By: huangqin http://www.chrisbrogan.com/first-one-to-this-standard-wins/comment-page-1/#comment-172514 huangqin Mon, 13 Jul 2009 13:03:05 +0000 http://www.chrisbrogan.com/?p=3962#comment-172514 <p><a href="http://www.uggsale.org/" rel="nofollow">UGG</a><br><br> <a href="http://www.uggsale.org/" rel="nofollow">UGG sale</a><br><br> <a href="http://www.uggsale.org/ugg-classic-cardy-c-2.html?zenid=94a9b7e5242b8145f6ccb73c4a28011d" rel="nofollow">Cheap UGG Boots</a><br><br> <a href="http://www.uggsale.org/ugg-classic-cardy-c-2.html?zenid=94a9b7e5242b8145f6ccb73c4a28011d" rel="nofollow">Discount UGG Boots</a><br><br> <a href="http://www.uggsale.org/ugg-classic-crochet-c-10.html" rel="nofollow">Authentic UGG Boots</a><br><br> <a href="http://www.uggsale.org/" rel="nofollow">Genuine UGG Boots</a><br><br> <a href="http://www.uggsale.org/" rel="nofollow">Origianl UGG Boots</a><br><br> <a href="http://www.uggsale.org/ugg-nightfall-c-4.html" rel="nofollow">Women's Ugg</a><br><br> <a href="http://www.uggsale.org/ugg-classic-short-c-1.html" rel="nofollow">Men's Ugg</a><br><br> <a href="http://www.uggsale.org/ugg-classic-tall-c-3.html" rel="nofollow">UGG Australia</a><br><br> <a href="http://www.uggsale.org/" rel="nofollow">UGG Store</a><br><br> <a href="http://www.uggsale.org/" rel="nofollow">UGG Official Store</a><br><br> <a href="http://www.uggsale.org/" rel="nofollow">UGG Shop</a> <br><br> <a href="http://www.uggsale.org/" rel="nofollow">UGG Online Store</a><br><br> <a href="http://www.uggsale.org/ugg-layback-slipper-c-25.html" rel="nofollow">UGG Boots</a><br><br> <a href="http://www.uggsale.org/blue-ugg-boots-5819-classic-cardy-model1010309-p-995.html" rel="nofollow">UGG Boot</a><br><br> <a href="http://www.uggsale.org/black-ugg-matala-5105-sandal-p-1010.html" rel="nofollow">UGG Sandal</a><br><br> <a href="http://www.uggsale.org/sapphire-ugg-australia-womens-gypsy-sandal-p-991.html" rel="nofollow">UGG Sandals</a><br><br> <a href="http://www.uggsale.org/black-ugg-mens-hammond-1704-p-998.html" rel="nofollow">UGG Slipper</a><br><br> <a href="http://www.uggsale.org/black-ugg-mens-layback-5114-p-1031.html" rel="nofollow">UGG Slippers</a><br><br> <a href="http://www.uggsale.org/ugg-classic-cardy-c-2.html" rel="nofollow">UGG Classic Cardy</a><br><br> <a href="http://www.uggsale.org/ugg-classic-crochet-c-10.html" rel="nofollow">UGG Classic Crochet</a><br><br> <a href="http://www.uggsale.org/ugg-classic-mini-c-6.html" rel="nofollow">UGG Classic Mini</a><br><br> <a href="http://www.uggsale.org/ugg-classic-short-c-1.html" rel="nofollow">UGG Classic Short</a><br><br> <a href="http://www.uggsale.org/ugg-classic-tall-c-3.html" rel="nofollow">UGG Classic Tall</a><br><br> <a href="http://www.uggsale.org/ugg-nightfall-c-4.html" rel="nofollow">UGG Nightfall</a><br><br> <a href="http://www.uggsale.org/ugg-ultra-short-c-7.html" rel="nofollow">UGG Ultra Short</a><br><br> <a href="http://www.uggsale.org/ugg-ultra-tall-c-8.html" rel="nofollow">UGG Ultra Tall</a><br><br> <a href="http://www.uggsale.org/ugg-tasmina-c-11.html" rel="nofollow">UGG Tasmina</a><br><br> <a href="http://www.uggsale.org/ugg-amelie-suede-c-19.html" rel="nofollow">UGG Amelie Suede</a><br><br> <a href="http://www.uggsale.org/ugg-gypsy-sandal-c-18.html" rel="nofollow">UGG Gypsy Sandal</a><br><br> <a href="http://www.uggsale.org/ugg-matala-sandal-c-22.html" rel="nofollow">Ugg Matala Sandal</a><br><br> <a href="http://www.uggsale.org/ugg-halendi-sandal-c-17.html" rel="nofollow">UGG Halendi Sandal</a><br><br> <a href="http://www.uggsale.org/ugg-hammond-slipper-c-20.html" rel="nofollow">UGG Hammond Slipper</a><br><br> <a href="http://www.uggsale.org/ugg-layback-slipper-c-25.html" rel="nofollow">UGG Layback Slipper</a><br><br> <a href="http://www.uggsale.org/ugg-napoule-sandal-c-21.html" rel="nofollow">Ugg Napoule Sandal</a><br><br> <a href="http://www.uggsale.org/ugg-persephone-sandal-c-24.html" rel="nofollow">Ugg Persephone Sandal</a><br><br> <a href="http://www.uggsale.org/ugg-skimmer-c-23.html" rel="nofollow">Ugg Skimmer<br> </a></p> UGG

UGG sale

Cheap UGG Boots

Discount UGG Boots

Authentic UGG Boots

Genuine UGG Boots

Origianl UGG Boots

Women's Ugg

Men's Ugg

UGG Australia

UGG Store

UGG Official Store

UGG Shop

UGG Online Store

UGG Boots

UGG Boot

UGG Sandal

UGG Sandals

UGG Slipper

UGG Slippers

UGG Classic Cardy

UGG Classic Crochet

UGG Classic Mini

UGG Classic Short

UGG Classic Tall

UGG Nightfall

UGG Ultra Short

UGG Ultra Tall

UGG Tasmina

UGG Amelie Suede

UGG Gypsy Sandal

Ugg Matala Sandal

UGG Halendi Sandal

UGG Hammond Slipper

UGG Layback Slipper

Ugg Napoule Sandal

Ugg Persephone Sandal

Ugg Skimmer

]]> By: What Software Should I Use for Debt or Mortgage Business? http://www.chrisbrogan.com/first-one-to-this-standard-wins/comment-page-1/#comment-171878 What Software Should I Use for Debt or Mortgage Business? Tue, 07 Jul 2009 13:55:21 +0000 http://www.chrisbrogan.com/?p=3962#comment-171878 [...] First One to This Standard Wins (chrisbrogan.com) [...] [...] First One to This Standard Wins (chrisbrogan.com) [...]

]]> By: Web-based CRM Software: Perfect for Small Business | Free Software Management http://www.chrisbrogan.com/first-one-to-this-standard-wins/comment-page-1/#comment-171796 Web-based CRM Software: Perfect for Small Business | Free Software Management Mon, 06 Jul 2009 06:27:47 +0000 http://www.chrisbrogan.com/?p=3962#comment-171796 [...] First One to This Standard Wins (chrisbrogan.com) [...] [...] First One to This Standard Wins (chrisbrogan.com) [...]

]]> By: The Adventures Of Justine LugNutz » Blog Archiv » Lifehacker – Get Better Customer Service by Being a Better Customer – Business http://www.chrisbrogan.com/first-one-to-this-standard-wins/comment-page-1/#comment-171785 The Adventures Of Justine LugNutz » Blog Archiv » Lifehacker – Get Better Customer Service by Being a Better Customer – Business Sun, 05 Jul 2009 22:56:55 +0000 http://www.chrisbrogan.com/?p=3962#comment-171785 [...] First One to This Standard Wins (chrisbrogan.com) [...] [...] First One to This Standard Wins (chrisbrogan.com) [...]

]]> By: Matt Donnelly http://www.chrisbrogan.com/first-one-to-this-standard-wins/comment-page-1/#comment-171303 Matt Donnelly Sun, 28 Jun 2009 00:56:28 +0000 http://www.chrisbrogan.com/?p=3962#comment-171303 Hi Chris. Great post. Especially relevant in light of what we saw at Enterprise 2.0. I added a few thoughts of my own about social CRM here (too long for this space): <a href="http://ow.ly/g04C" rel="nofollow">http://ow.ly/g04C</a>. Hi Chris. Great post. Especially relevant in light of what we saw at Enterprise 2.0. I added a few thoughts of my own about social CRM here (too long for this space): http://ow.ly/g04C.

]]> By: socialnerdia http://www.chrisbrogan.com/first-one-to-this-standard-wins/comment-page-1/#comment-171120 socialnerdia Wed, 24 Jun 2009 15:09:30 +0000 http://www.chrisbrogan.com/?p=3962#comment-171120 Awesome post. I especially like the part about getting stats. Customer Service Reps know minute details about each of your calls, why shouldn't we be able to see this info? Great idea. I'll have to share this with some friends that work closely with IVR systems. Awesome post. I especially like the part about getting stats. Customer Service Reps know minute details about each of your calls, why shouldn't we be able to see this info? Great idea. I'll have to share this with some friends that work closely with IVR systems.

]]> By: Clerkendweller http://www.chrisbrogan.com/first-one-to-this-standard-wins/comment-page-1/#comment-171109 Clerkendweller Wed, 24 Jun 2009 13:59:10 +0000 http://www.chrisbrogan.com/?p=3962#comment-171109 Re: 4 - you should also be able to find out what changes have been made to your account by yourself or by an operator. Also knowing when you phoned/logged in recently and any failed authentications (online or by telephone) can help identify account mis-use. Re: 4 – you should also be able to find out what changes have been made to your account by yourself or by an operator. Also knowing when you phoned/logged in recently and any failed authentications (online or by telephone) can help identify account mis-use.

]]>