GM Gets Out of Neutral and Gets Confident

2010 Chevy Camaro **UPDATE: A few folks asked whether GM is a client. The answer as of this blog post is no. No money exchanged hands. No gifts. Well, they bought lunch, but we bought drinks. This post and the next 2 come from passion.** Eventually, this becomes a story about confidence. In part 1, I’m going to set the stage, and talk a bit about how I came to visit GM, play with their toys, meet some of their senior team, as well as their social team. Part 2 is tomorrow.

Twitter is a strange thing. The other day, I asked a question: “If I think the Cadillac CTS is hot, does that make me an old man?” Within a few minutes, I had over a hundred responses to the question (98% said no). Most people told me they thought the car was sexy, or that they owned one themselves.

Thing is, I’d never really seen one before. From this interaction sprang a conversation with General Motors’ own Christopher Barger, director of social media, and from that came the fortune to have a visit to GM’s headquarters in Detroit, Michigan.

Oh, and on the way, I got to drive a 2010 Chevy Camaro, a 2009 Cadillac Escalade (as part of a cool OnStar demonstration), and a Cadillac CTS and the Cadillac CTS-V (which has a Corvette engine under the hood). Did I mention I got the chance to talk with GM’s new CEO, Fritz Henderson, and also their head of communications, the legendary Steve Harris? Did I mention that I got to have lunch with GM’s entire social media team? (Okay, not all of them. Natalie wasn’t there.)

First, A Quick Piece of Background

At South By Southwest, I was speaking with Christopher Barger when I realized something: except for the very first car my parents gave me (a Dodge Aspen), every car I owned has been in the GM family: (a Citation, a Caprice Classic, a Geo Tracker, and 5 Saturns). I am a passionate Saturn owner (shout out to Lesley on Saturn’s social media team), and when I heard that GM was considering Saturn as one of the brands they may park, I expressed concern about how I’d figure out what to buy next time.

Flash forward a few weeks later, and I’m sitting at a street light and a Cadillac CTS pulls up alongside me, and I think it’s very sexy. This confuses me. Isn’t Cadillac the old man car? Turns out it’s not. I knew that Escalade was a cool vehicle, but I didn’t want a big SUV. And that’s how I ended up visiting GM’s headquarters: because of a few conversations and a tweet about a car.

The 2010 Camaro is HOT!

2010 Chevy Camaro I came to GM to talk about social media and to try out a Cadillac, but Adam Denison, a social media guy on Chevy’s Camaro and Corvette accounts (eat your heart out) was able to wrangle me some time behind the wheel of a Camaro. Yeah, like I’m going to say no to that. Now, I’m not a gear-head. I know there were lots of horses under the hood. I also know that the thing gets 27MPG.

The thing was hot. People stared at it. I heard a story that cops were pulling the car over repeatedly just to check it out. And it’s going to retail for somewhere in the mid- to high- $20,000 range.

Some critics have come out and asked why GM is putting out a “muscle” car in these economic times. Some have asked what this has to do with getting the company back on more solid ground financially, as it’s a somewhat niche car, and not likely to move the masses.

Answer: confidence.

2010 Chevy CamaroThis car is confident. Not arrogant. Confident. It is beautiful. It makes you stare at it. It is a delicious piece of design work. I’d read some so-so reviews of the car in USA Today, and so my expectations weren’t very high, but pow! This car is the kind of car people will talk about. And that kind of confidence is useful.

To me, the story GM is about to tell is about confidence in more than one direction. And that’s what we’ll get into with tomorrow’s piece.

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  • http://torley.com Torley

    I like this line, it glistens: “2010 Chevy CamaroThis car is confident. Not arrogant.”

  • http://torley.com Torley

    I like this line, it glistens: “2010 Chevy CamaroThis car is confident. Not arrogant.”

  • http://www.gardeningnude.com Shawna Coronado

    My first car was a charcoal gray ’79 Camaro. I thought I was the coolest teenager on earth. It was fast and I was a country girl so I spent a lot of time driving fast on the back roads with my 8 track tape player up full blast listening to Hotel California.

    Ah yes…. those were the days….

  • http://www.gardeningnude.com Shawna Coronado

    My first car was a charcoal gray ’79 Camaro. I thought I was the coolest teenager on earth. It was fast and I was a country girl so I spent a lot of time driving fast on the back roads with my 8 track tape player up full blast listening to Hotel California.

    Ah yes…. those were the days….

  • http://www.kevinmontgomery.com Kevin Montgomery

    People should feel confident in driving whatever they want…….if they can put the gas in it. I’m a longtime GM man myself.
    Awesome that you got to visit.
    Kevin

  • http://www.kevinmontgomery.com Kevin Montgomery

    People should feel confident in driving whatever they want…….if they can put the gas in it. I’m a longtime GM man myself.
    Awesome that you got to visit.
    Kevin

  • http://syinly.wordpress.com Ly Syin

    Chris, That’s funny I remember seeing the tweet about the Cadillac and I thought I don’t care what kind of car he likes. I am following him to learn about social media. Wow, what a lesson I got. I have discovered that it really works. Who would have a thought a comment about a car would lead to a blog post, a visit to GM, and especially getting to test drive a brand new camaro and other cars.

  • http://syinly.wordpress.com Ly Syin

    Chris, That’s funny I remember seeing the tweet about the Cadillac and I thought I don’t care what kind of car he likes. I am following him to learn about social media. Wow, what a lesson I got. I have discovered that it really works. Who would have a thought a comment about a car would lead to a blog post, a visit to GM, and especially getting to test drive a brand new camaro and other cars.

  • Christian gehrke

    What a great little story so far. I am American but living in Ireland and I have been here for almost 6 years now. I miss seeing and driving the American classics. As i read you story I was picturing myself driving down these tiny Irish roads in one of those great American cars, hell I would almost settle for seeing one pull up next to me right now. Thanks for adding a little more nostalgia and visions of home to my day.

  • Christian gehrke

    What a great little story so far. I am American but living in Ireland and I have been here for almost 6 years now. I miss seeing and driving the American classics. As i read you story I was picturing myself driving down these tiny Irish roads in one of those great American cars, hell I would almost settle for seeing one pull up next to me right now. Thanks for adding a little more nostalgia and visions of home to my day.

  • johntindale

    I have been a long-term fan of the general myself, and have had the pleasure of owning 3 chevys, a GM pickup, and 2 Saturns.
    If GM continues to move forward with their fuel-economy research and continues to see growth in China, they will recover. I just hope thar Americans won’t have such a short memory, and revitalize their obsession for gas-guzzling SUVs.

  • http://www.twitter.com/benduffy Ben Duffy
  • http://www.johntindale johntindale

    I have been a long-term fan of the general myself, and have had the pleasure of owning 3 chevys, a GM pickup, and 2 Saturns.
    If GM continues to move forward with their fuel-economy research and continues to see growth in China, they will recover. I just hope thar Americans won’t have such a short memory, and revitalize their obsession for gas-guzzling SUVs.

  • http://www.twitter.com/benduffy Ben Duffy
  • http://chevy.com/camaro Adam Denison

    Glad to have you join us, Chris. Hope you’re enjoying that Camaro! It was nice to see you again.

    Just a heads up, the Camaro actually gets 29 mpg on the highway, and starts at $23K. :)

  • http://www.matttillotson.com Matt Tillotson

    Good for them. Let’s hope the infusion of federal dollars and “management assistance” doesn’t suck the life out GM’s innovation and confidence when it needs it most.

  • http://chevy.com/camaro Adam Denison

    Glad to have you join us, Chris. Hope you’re enjoying that Camaro! It was nice to see you again.

    Just a heads up, the Camaro actually gets 29 mpg on the highway, and starts at $23K. :)

  • http://www.matttillotson.com Matt Tillotson

    Good for them. Let’s hope the infusion of federal dollars and “management assistance” doesn’t suck the life out GM’s innovation and confidence when it needs it most.

  • http://gregcryns.blogspot.com greg cryns

    Is there anything you don’t like about GM?

  • http://gregcryns.blogspot.com greg cryns

    Is there anything you don’t like about GM?

  • http://www.reachpersonalbranding.com williamarruda

    Confidence is a very attractive brand attribute!

    Best.
    William
    http://www.williamarruda.com

  • http://www.reachpersonalbranding.com William Arruda

    Confidence is a very attractive brand attribute!

    Best.
    William
    http://www.williamarruda.com

  • http://stylesamplemag.com Tamia

    I’m still musing over the blatant badass-ness of that first photo.
    It makes me want to hear more about this “brand confidence” you speak of.

  • http://stylesamplemag.com Tamia

    I’m still musing over the blatant badass-ness of that first photo.
    It makes me want to hear more about this “brand confidence” you speak of.

  • http://www.firstcollegenowwhat.com Joe Mescher

    What model Saturn do you drive Chris?

  • http://www.firstcollegenowwhat.com Joe Mescher

    What model Saturn do you drive Chris?

  • http://www.communi-k.net Sean Wood

    Chris,
    I used to write about the auto industry in my previous life as a print reporter. GM has ALWAYS been confident. The plant where they build the short Escalade is down the street from my old office in Arlington. GM makes GREAT vehicles.
    They still have to overcome the perception that consumers have about American cars. It’s happening, but very slowly.
    I love that a company that has been slammed for being afraid to do things differently, got in touch with you via its social media team. If you mentioned “social media team” five years ago, you might have gotten laughed out of the room.
    Still, too ofen the focus is on design geniuses like Bob Lutz who publicly calls global climate change a “crock of s***.”
    They still have a lot to overcome, but I like that they are open to new channels.
    Sean

  • http://www.communi-k.net Sean Wood

    Chris,
    I used to write about the auto industry in my previous life as a print reporter. GM has ALWAYS been confident. The plant where they build the short Escalade is down the street from my old office in Arlington. GM makes GREAT vehicles.
    They still have to overcome the perception that consumers have about American cars. It’s happening, but very slowly.
    I love that a company that has been slammed for being afraid to do things differently, got in touch with you via its social media team. If you mentioned “social media team” five years ago, you might have gotten laughed out of the room.
    Still, too ofen the focus is on design geniuses like Bob Lutz who publicly calls global climate change a “crock of s***.”
    They still have a lot to overcome, but I like that they are open to new channels.
    Sean

  • http://chrisbrogan.com chrisbrogan

    @Greg – There are tons of things I don’t like about GM. I think they have too many products. But then again, I think this next 60 days is all about divesting of the products and lines that don’t make as much sense any more. Things changed, and whether or not GM didn’t get off the line fast enough is behind us. What happens now is that the auto industry has to adjust to the new reality and fast. In my piece tomorrow morning, I’ll tell you my first take on CEO Fritz Henderson.

    @Adam- doing spoil fun with facts. : )

    @Joe – I currently have the 2006 Saturn VUE.

    @Sean – thanks for your thoughts. I’ve gotta tell you. Steve Harris, VP of Global Communications, is a really smart guy. Fritz Henderson is a really determined and smart guy. Christopher Barger? Well, he’s a great guy, so what can I say?

  • http://chrisbrogan.com chrisbrogan

    @Greg – There are tons of things I don’t like about GM. I think they have too many products. But then again, I think this next 60 days is all about divesting of the products and lines that don’t make as much sense any more. Things changed, and whether or not GM didn’t get off the line fast enough is behind us. What happens now is that the auto industry has to adjust to the new reality and fast. In my piece tomorrow morning, I’ll tell you my first take on CEO Fritz Henderson.

    @Adam- doing spoil fun with facts. : )

    @Joe – I currently have the 2006 Saturn VUE.

    @Sean – thanks for your thoughts. I’ve gotta tell you. Steve Harris, VP of Global Communications, is a really smart guy. Fritz Henderson is a really determined and smart guy. Christopher Barger? Well, he’s a great guy, so what can I say?

  • http://BuckingtheRealEstateTrend.com Susie Blackmon

    I’ve wanted as Escalade (the ‘short’ one) forever… and then I got into real estate. ;-( My Chevy truck hauled me, a 4-horse trailer with living quarters, with horses… around for years. Vroom vroom! Know if you are ever in Western North Carolina I have a vehicle for you to drive too. And I haven’t given up on the little Escalade yet either.

  • http://BuckingtheRealEstateTrend.com Susie Blackmon

    I’ve wanted as Escalade (the ‘short’ one) forever… and then I got into real estate. ;-( My Chevy truck hauled me, a 4-horse trailer with living quarters, with horses… around for years. Vroom vroom! Know if you are ever in Western North Carolina I have a vehicle for you to drive too. And I haven’t given up on the little Escalade yet either.

  • http://samhowat.com Sam

    Nice write-up Chris. GM is hopefully thanking you… maybe with a new car. I enjoy reading reviews from “people” regarding cars, and not just gear-heads… I’m actually a little stoked to take a look at this car.

    Hope you get alot more work like this!

    I follow your updates on twitter (@bluetux) and hope to see more stuff like this from you!

  • http://samhowat.com Sam

    Nice write-up Chris. GM is hopefully thanking you… maybe with a new car. I enjoy reading reviews from “people” regarding cars, and not just gear-heads… I’m actually a little stoked to take a look at this car.

    Hope you get alot more work like this!

    I follow your updates on twitter (@bluetux) and hope to see more stuff like this from you!

  • Anonymous

    I think I knows what you got for your birthday :) Looks like Ill find out tomorrow, huh?

  • http://www.twitter.com/lewishowes Lewis Howes

    I think I knows what you got for your birthday :) Looks like Ill find out tomorrow, huh?

  • http://erasingthebored.blogspot.com suzen

    Great post – I’m learning a lot from your blog. I actually traded in my CTS after 7 months (the screaming red Kate Walsh one!) due to it being an absolute lemon. It was in the shop continually and after 4 tries I still had a radio that was fuzzy – brakes replaced (at 3,000 miles!) a new CD player (it died with 6 CD’s in it) – oh the stories could go on and on. Nuf said. It was the only GM I’d ever owned.

  • http://erasingthebored.blogspot.com suzen

    Great post – I’m learning a lot from your blog. I actually traded in my CTS after 7 months (the screaming red Kate Walsh one!) due to it being an absolute lemon. It was in the shop continually and after 4 tries I still had a radio that was fuzzy – brakes replaced (at 3,000 miles!) a new CD player (it died with 6 CD’s in it) – oh the stories could go on and on. Nuf said. It was the only GM I’d ever owned.

  • http://www.leadingfuturists.biz Jennifer Jarratt

    Clearly the way to get to a guy (and some girls) is through his car!

    It says we won’t be able to get rid of, or modify, the car culture anytime soon.

  • http://www.leadingfuturists.biz Jennifer Jarratt

    Clearly the way to get to a guy (and some girls) is through his car!

    It says we won’t be able to get rid of, or modify, the car culture anytime soon.

  • http://www.nextgenerationlaw.com Kevin Thompson

    I’m glad you enjoyed the Camaro. This is exactly the kind of marketing that GM needs. Create a remarkable product and let the people talk about it.

  • http://www.nextgenerationlaw.com Kevin Thompson

    I’m glad you enjoyed the Camaro. This is exactly the kind of marketing that GM needs. Create a remarkable product and let the people talk about it.

  • http://www.gmblogs.com Christopher Barger

    Chris – thank you so much for visiting us yesterday; it was our pleasure to have you. Actually, I’m hoping to hear more from this community about both what y’all like about us and what you don’t — we need to hear both from people if we are to come back strong. But as a start, let me thank you for making the time to come see us.

    Thank you to everyone for your comments. Not that I want to try and take over Chris’s comments field, but if anyone wants to Tweet talk with me or anyone else at GM, please find us @gmblogs or @cbarger. (Disclosure: I am off hosting my inlaws for Easter, won’t really be back “on Twitter” until Tuesday… so if it takes me a little while to respond, pls understand.)

    Will look forward to learning more from you — both Chris and community.

  • http://www.gmblogs.com Christopher Barger

    Chris – thank you so much for visiting us yesterday; it was our pleasure to have you. Actually, I’m hoping to hear more from this community about both what y’all like about us and what you don’t — we need to hear both from people if we are to come back strong. But as a start, let me thank you for making the time to come see us.

    Thank you to everyone for your comments. Not that I want to try and take over Chris’s comments field, but if anyone wants to Tweet talk with me or anyone else at GM, please find us @gmblogs or @cbarger. (Disclosure: I am off hosting my inlaws for Easter, won’t really be back “on Twitter” until Tuesday… so if it takes me a little while to respond, pls understand.)

    Will look forward to learning more from you — both Chris and community.

  • Ana Lorena Hart

    Chris- Interesting and thought provoking post. The Confidence~Competence virtuous cycle is certainly different from the Arrogance~Self-Centered vicious cycle. I strongly believe you belong to the first one; but in my mind, it will take a lot of convincing to get GM out of the second one.
    You have a kind way to dignify everything you touch through a post, and I love that about your journey! So, I’m willing to read, listen and walk along… but I still have a mind of my own. :)
    I’m looking forward to tomorrow’s post.
    -A.

  • Ana Lorena Hart

    Chris- Interesting and thought provoking post. The Confidence~Competence virtuous cycle is certainly different from the Arrogance~Self-Centered vicious cycle. I strongly believe you belong to the first one; but in my mind, it will take a lot of convincing to get GM out of the second one.
    You have a kind way to dignify everything you touch through a post, and I love that about your journey! So, I’m willing to read, listen and walk along… but I still have a mind of my own. :)
    I’m looking forward to tomorrow’s post.
    -A.

  • http://www.scottmonty.com Scott Monty

    I don’t know if we can be friends any more. ;-)

    Just kidding. Glad you got to “kick the tires” at GM so to speak. They’re going through a rough time right now. We’re pretty fortunate to be in a different situation at Ford, but we still have a good relationship with our colleagues at the RenCen – Christopher and I go back a ways (he encouraged me to come to Detroit – remind me to thank him some time!) and we’re believe that what what we’re all doing helps to raise the bar for the industry.

    And to quote our chairman, Bill Ford, “I wish them well. But I wish us better.”

    Scott Monty
    Global Digital Communications
    Ford Motor Company

  • http://www.scottmonty.com Scott Monty

    I don’t know if we can be friends any more. ;-)

    Just kidding. Glad you got to “kick the tires” at GM so to speak. They’re going through a rough time right now. We’re pretty fortunate to be in a different situation at Ford, but we still have a good relationship with our colleagues at the RenCen – Christopher and I go back a ways (he encouraged me to come to Detroit – remind me to thank him some time!) and we’re believe that what what we’re all doing helps to raise the bar for the industry.

    And to quote our chairman, Bill Ford, “I wish them well. But I wish us better.”

    Scott Monty
    Global Digital Communications
    Ford Motor Company

  • http://www.scottmonty.com Scott Monty

    I don’t know if we can be friends any more. ;-)

    Just kidding. Glad you got to “kick the tires” at GM so to speak. They’re going through a rough time right now. We’re pretty fortunate to be in a different situation at Ford, but we still have a good relationship with our colleagues at the RenCen – Christopher and I go back a ways (he encouraged me to come to Detroit – remind me to thank him some time!) and we’re believe that what what we’re all doing helps to raise the bar for the industry.

    And to quote our chairman, Bill Ford, “I wish them well. But I wish us better.”

    Scott Monty
    Global Digital Communications
    Ford Motor Company

  • http://innerarchitect.com dean guadagni

    Chris,

    In my car guy “past” I have driven 1971 TransAm (owned), 1969 Charger 383 Mag, ’69 Vette, and the scariest ride of all a ’67 Shelby. Every drivers dream of speed indeed. But here is the question:

    How does a company or industry, such as the American car industry, over come decades of perception that has eroded their consumer base to the point they are at now?

    The perception problem in a nutshell? Consumers (I am one) believe American cars break, seemed to made without long term in mind, and are maintenance problems.

    The retro designs are so cool, they are so slick, and the cars seem like they are built with every modern advantage in mind. But the same old problem dogs them–will this car last or will it be in the shop?

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