Comments on: How Hotels Can Win More Business Travel

By: Matt

Matt — Mon, 22 Feb 2010 09:38:02 +0000

I can get all business travel details in this blog and additional info about it.. I have been looking for a blog like this for past many months.. The points mentioned in this article are valid..
Business Travel Web

By: Supercool

Supercool — Tue, 19 Jan 2010 17:57:30 +0000

There might some reasons for not to build incentives into property loyalty.. I accept that Twitter offers up all kinds of data from business travelers all the time for free...we have to use the sources whrever it is available..
Business Travel Web

By: Eirka

Eirka — Thu, 12 Nov 2009 20:24:25 +0000

In the hotel business everything varies from one day to another, one day you are upgraded and another time you aren’t, one time you have one price and other time another, it is all a question of availability (FYI), as for the price most of hotels and airlines are using yield management because there is always a high or a low season. After all it is a business, right? So they have to make money to keep their stakeholder, their staff and management happy.

By: Eirka

Eirka — Thu, 12 Nov 2009 14:24:25 +0000

By: Pyro

Pyro — Mon, 25 May 2009 11:58:34 +0000

Being aggressive in offers and search really made the business of hotels more valuable. Also the points which are added to these ones are also very much important. I can easily guess how far u worked for this article.
loyalty programs

By: E-Commerce, Revenue Management & Web 2.0 | ARTICULOS RECOMENDADOS: E-COMMERCE, REVENUE MANAGEMENT Y 2.0 (9-23 DE MARZO)

Sat, 23 May 2009 02:04:11 +0000

[...] http://www.chrisbrogan.com/how-hotels-can-win-more-business-travel/ [...]

By: Kevin Stirtz

Kevin Stirtz — Mon, 04 May 2009 22:59:58 +0000

Chris – Love your comments about elevating the concierge offerings. This would take some effort but the payoff would be more than worth it. It's getting horribly difficult to compete on price in the hotel business. So what's left bu to compete of customer service?

By: Stephen R. Jones

Stephen R. Jones — Wed, 01 Apr 2009 00:28:03 +0000

Great post and equally great responses which I spent a huge amount of time gold mining. Chris shared many, and those responding shared even more nuggets. I operate a 41 room value added property in a North state community, I would say that the business traveler has become more internet and industry (hospitality) savvy than those of the past. We are linked to the economy sector because of our brand, but are approach and property exceed the rest of the properties in our sector.

Too many operators fail to service the customer, watch their rates and find and meet the needs of their own unique niche. We offer one-price-pays-all, express check-in and express check out. No guessing what all those charges are when you check-out. Also, it speeds up the process and the guest is in and out of their room with limited time spent. The time the do have we use to inject information, suggests and ideas for eating and activities in the area. Get to know them and see if we can assist in their stay.

As for WiFi, the economy chains got this a long time ago. They don’t charge for it. Mostly those hotels that think they’ll go under if they give needed amenities at no cost. Most economy properties (branded,) have introduced standards that make the systems work. It seems the larger hotels and resorts use it as a revenue income instead of a value added amenity.

TripAdvisor, Facebook, Twitter and the host of other resources are there, it’s just that too many are content to complain that business is bad and they continue to the things they have always done and they wonder why they are not being successful. I daily use a gorilla marketing approach to my market. Even reading the post and… I said and the replies! Nuggets are found in hidden places. Rare one is just found in your pocket, search for them!

When it is all said and done, the properties that work the business, keep their eyes open and take the time to maybe even “sleep” in their own rooms and see what they’re guests are experiencing – they will grow regardless of business. As for us, Business is Good !

Yours in Service,
Stephen Jones
540 North Market Street
Redding, California 96003
1-800-243-1106
http://www.reddingtravelodge.com
“Redding’s Best Kept Lodging Secret”

By: Albert Maruggi

Albert Maruggi — Wed, 25 Mar 2009 12:13:33 +0000

Rachel, what Hilton should know is whether you have a blog or you are an active commenter online. That is a key element that hotels are missing, I suggested to a provider of hotel software that such a metric would be a value add to their product. They are thinking about it.

By: Albert Maruggi

Albert Maruggi — Wed, 25 Mar 2009 11:27:05 +0000

Chris good post, but don’t throw leisure travel under the bus just yet. Michael Wardlow is right. The issue is profitability for business traveler is high, especially in airfares, e.g. it takes 3 or 4 leisure travelers to deliver the profit of one business traveler on average.

Also hotels need to think regional for the next 6 months. If gas prices stay under $2.50 for the summer, you bet shorter (300-500 mile) vacations will be up. We are working right now with the top golf course in Minnesota to drive early bookings from a 4 state area.

Now the interesting part of your post is the longer tail. While the actions you recommend today may not be enough to fight corporate nickel and dime watchers, as the purse strings let up, travelers will reward their sacrifices today with “I deserve it” accommodations later.

Speaking of hotels, I have to book my room for San Fran’s InBound Marketing Summit see you there.