How To Convert Traffic to a Sale

Vintage photography: at work

In my last post, how to grow traffic to your blog, I gave you some ideas on how to up your traffic. But if you’re hoping to turn this into a sale, you might want to take some preparations into account.

Simple Call to Action

If you’re bringing people back to your blog, make sure the thing you most want them to do is obvious on your site. If you’re calling them back to a specific post, make sure that only the action you want them to take is linked. The more links in a post, the more distractions that might lead people to click something of no value to your efforts. (You’ll note that most of my posts have lots of links, even if I’m selling things. It’s because I don’t need the sale as much as I want the interactions. When I really really need someone to take the action, there’s only one obvious link.)

Brief Post With More Than One Offer Point

When I wrote the post about premium WordPress themes, I put the offer in three places. I put it at the top of the post, in graphics in the middle of the post, and at the bottom of the post. I’d say that’s fairly clear what I want you to do. The #1 thing I see wrong on sales pages all over the web (and use the word “sales” loosely) is that people put the offer way at the bottom of a mountain of text and information and then by the time people get there, they’re fatigued.

Make the offer obvious and make it often.

Use Big Graphical Buttons

If I want you to reallllllly do something, why not make it super obvious with a button?

Buy the Genesis WordPress Theme

That works pretty darned well, don’t you think? Why ignore the obvious and simplest way to draw attention to where you need it?

Take a Few Approaches

Another way to convert is to take more than one swing at getting people to buy. Maybe the first time, you write a post promoting what you’re selling. Maybe the second time, you tell a story about how someone was successful using the product. Maybe the third time, you think up an offer. If you spread these out with other content in between, it won’t frustrate your buyers (hopefully), and they’ll respond to whichever type of offer makes more sense for them.

Don’t Oversell

There are things I don’t like, even if they work. I don’t like popunders (those graphic popups that hide under your open web browser waiting for you to find them later). I don’t like lightbox overlay offers that push you down some kind of conversion (because they block the content). I don’t like anything that’s going to get in the way of the primary content of the platform. To me, it’s overselling. It’s pushy, even if it’s an electronic tool. It’s just not my way. Does it work? Probably, because people do it. What do you think of the people who use it? Not as highly as you could, I’m going to guess.

The thing is, people who use those kinds of conversion methods don’t much care what you think. They’re out for business. Factor that into your decisions on how you want to do business with them.

Comments Off

One other thing to consider: if you’re pushing for a call to action of a sale (even if that sale is a signup or a subscription, etc), then you might consider disabling comments for that post. Why let people get distracted by adding to the conversation if what you really want is for them to click buy? It’s a tactic I’d use sparingly, but definitely something that works really well for pushing people’s attention to where it should be, instead of letting them out into the comments area to get distracted.

And You?

What are you finding more successful or not? What did I miss? What did I call out that you want to defend?

ChrisBrogan.com runs on the Genesis Framework

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  • http://www.webhostinglogic.com/web-marketing/web-marketing-home.html Seo Guru

    That may work but there is no guarantee that you can actually convert traffic to sale. It is not measurable and no proven single method to do it over and over again. It all depends on the customer if they really need to buy one.

  • http://chrisbrogan.com Chris Brogan

    Very true indeed.

  • Anonymous

    To go a step further, I think a critical step is defining what a ‘sale’ constitutes. If you’re equating a sale with championing your brand, leaving a comment, interacting, or some other activity that isn’t a purely commercial exchange of money for a product, then you might need to temper expectations or adjust your approach.

    Blogs can be great places to sell stuff (did I see a few affiliate links and product boxes here at CB.com??), but sometimes getting into the minds of buyers repeatedly works in your favor for longterm impact and sales.

    I haven’t purchased your 101 book – and probably won’t. But I have recommended it to a handful of people because you know a little bit about the landscape and your writing style is conversational and fun. Does that count as a sale? Not in the traditional sense, but if you hadn’t mentioned the book or pimped it in other ways, then the extended sales might have never occurred.

    Just my $.02. Not enough to buy much….YET.

  • http://fungeezer.com Steve

    Good advice! I hate those lightboxes too. Some say that they convert well, but they just piss me off. I have left sites because for them!

    I hear what you are saying about the comments being turned off and for a particular sales page, that might be good. I hate the trend lately of people turning off comment on everything. I usually unsubscribe.

  • http://www.elaunch.com.au Michael Cerny

    I think you stated the most reasons. I would recommend everyone lots of testing. There are lot of great tools for testing or could be done without any tools just trying stuff and measure conversions. May be try something completely freaky and creative. Just make sure you don’t turn your audience away.

    I must say that even on this blog is quite some space used for advertising it is always easy to get what I want, which is really to read post.

    Good on you Chris for not being too pushy.

  • http://companymarketing.co Company Marketing

    Another thing you can do to aid conversion is guide your prospect through a sales funnel by offering them something free or low-cost first, then follow-up with an upsell. This lowers the buyer’s resistance at the time of initial conversion.

    BTW, I love the shoe shine boy photo. Reminds me of my entrepreunerial youth!

    John Hunt
    CompanyMarketing.co

  • http://companymarketing.co Company Marketing

    Another thing you can do to aid conversion is guide your prospect through a sales funnel by offering them something free or low-cost first, then follow-up with an upsell. This lowers the buyer’s resistance at the time of initial conversion.

    BTW, I love the shoe shine boy photo. Reminds me of my entrepreunerial youth!

    John Hunt
    CompanyMarketing.co

  • http://www.begtodiffer.com/ Dennis “DenVan” VanStaalduinen

    Did you mention: “Have something worth buying”? That would be my rule #1.

  • http://voipusersconference.org randulo

    Chris, yes popunders and lightbox popups , whether to grab you or to ask for your time in a survey are irritating for exactly the reasons you state, they cover the content or distract from it.

    The big button is a great idea, but occasionally these are somehow not seen! The one you show is good because it looks like a standard button. When things get to cute or overstated, they are no longer visible. We automatically block the jumping monkey phenom.

    @Dennis has a great point, but you knew your audience knows that, right?

  • http://chrisbrogan.com Chris Brogan

    True that, about the “cute or overstated.”

  • http://chrisbrogan.com Chris Brogan

    Well, there is that. : )

  • http://chrisbrogan.com Chris Brogan

    Testing most certainly is the deal, Michael. I’m a very lazy tester, so I do it poorly. I’m not a very A/B testing type, even when I should be.

  • http://chrisbrogan.com Chris Brogan

    I guess it depends. I read Seth Godin and don’t mind that he doesn’t allow comments. I guess it depends what the posts are about and/or what I want to do on the site.

  • Anonymous

    You might leave comments on for “social proof” if people are wowing over results they got that might help some folks decide.

  • http://chrisbrogan.com Chris Brogan

    That’s true. It’s one way to be helpful. But what about my thought about that being a distraction? Just curious as to your take.

  • http://successbeginstoday.org/wordpress John Richardson

    One thing I’ve noticed lately in the iPad marketplace is to put applications on sale or offer them for free for a day or a very limited time. This has two advantages. It gives the buyer a sense of urgency… I must buy now or miss out, and it offers a truly good deal to be able to get a popular application at a great price. So I guess my question is… when will we see a sale at Chris Brogan dot-com? :-)

  • http://twitter.com/mkircher Matt Kircher

    Really enjoying this latest set of action-oriented posts, Chris. Everyone can benefit from taking a step back and looking at things from a top-level perspective like this from time to time. I’m definitely seeing an arc to the story too – guessing you might have a post about how to follow up after the sale coming soon? Probably the kind of series you could stick together into a short book or e-book, even. Would be surprised if you hadn’t already considered these and more, of course, because as a regular reader here I know you’re always thinking a step ahead!

  • http://www.secretsushi.com/ Adam Helweh

    I don’t think comments would be a distraction considering what order they are displayed visually on the page in comparison to your call’s to action or simple links. I think Chris G’s mention of “social proof” is something to think about. Comments might also go the other direction and flame the touted product/service.

    Not an exact science for all, but some various angles to consider. Thanks guys.

  • http://chrisbrogan.com Chris Brogan

    Hmmm. I didn’t think of that one. Maybe I’ll run in and do that. : ) Thanks, Matt.

    Now, the latter point, you’ll see in an upcoming post. : )

  • http://chrisbrogan.com Chris Brogan

    That’s a great question. : ) Let me think on that.

  • David Siteman Garland

    Or maybe a video series that goes with the posts. Then you get to reach all preferred mediums :)

  • http://chrisbrogan.com Chris Brogan

    You bastich. Probably that’s the right way to go.

  • Anonymous

    My efforts are in high gear to become a meaningful blogger. I write and share over a variety of platforms and now look to find my niche. I find your blog Chris, very helpful in that the step-by-step process of implementing ideas resonates with me. I suspect that many others benefit from this approach also? In the meantime I will stayed tuned and continue to get better at my craft.
    Thanks

  • http://thoughtlead.com Steve Haase

    I’d like to question one of your points, Chris, and tie it into this thread on testing. It’s your suggestion of multiple buy points throughout the offer.

    Often times you’ll sell more if you state your case fully before asking for the sale– and yes, sometimes that means using mountains of text. If your copy is exciting, informative, formatted for easy reading, and has good sub-heads if someone wants to skim, you might find higher conversion rates when you ask for the sale only at the end.

    But of course, you’ll only know for sure if you test. Thanks for the thoughts, Chris… and looking forward to the “following up on the sale” post. :)

  • http://www.stellarpointgroup.com Go2Mach2

    Chris…Good Post

    I think the most important thing is to communicate “value” to the user – which in today’s world needs to be done right up front. I also agree with your comment about not waiting until the bottom of the page to lead users somewhere. A good reminder for all of us. Thanks again…

  • http://www.chrisljordan.com Chris Jordan

    I’ve been in transition for a while, and I’m finally landing. I have an insurance site sitting at #1 in Google that is not optimized for conversion and I convert little traffic. And that’s fine. On “today’s Internet” I don’t expect too many sales to come from Google anyway, especially not a commodity like insurance. And like I said, I’ve been in transition and I’ve taken steps to get out of the business (at least as an agent). Geez, I’m long-winded.

    My point: I’m taking a massive step back from *trying* to convert, to building an audience first. And I suspect that if the audience is built right then converting becomes much easier.

    I certainly see the logic in the sequence of your last three posts.

  • http://www.actionthroughinteraction.com Mark Horoszowski

    Great post here, though one addition regarding the magnitude of the purchase decision. Some things, like a wordpress theme, are an easy purchase (low cost, few decisions makers). Other things, like a diagnostic machine for a hospital or a medical device for a patient have a more complex buying process. In these cases, also stress that prominent and clear action steps are necessary… not just for the immediate, but also to keep the potential buyer coming back to seek the proper intelligence, and also inviting colleagues to the site to research the item and make a decision.

    Thanks again for the great post!

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  • http://palak1582.wordpress.com Palak

    Like the alternative options you have suggested.First promoting the product,then telling a story about its success and use by others and then giving offers that would ignite sale.

  • http://mydarabell.com/ Dara Bell

    I like Palaks answer I think Storytelling is big, bigger than branding, I would falling in love with the product to the point where you wear them, ride them, live in them or whatever. You have to as Garyvee says be able to write 50 good posts on the subject.

    I do not think Mark you need to get hung up on the buying process unless you are in , or some behaverial advertising. It is your job to sell, as David Olgivy or Albert Lasker. It is selling in print I would say the blogging process. I must say I thought the button idea was above me but now I think about I have bought like that. Chris you are not longwinded just specific. I agree with you on audience it would be like setting up the market stall in a square, you know you might chat with some people and say hi before the selling starts.

    I disagree with John having sales is not a guarantee, the retail shops all have 40-70% in reducations, the consumer says I cannot figure out if this is the summer sale, the winter sale or what, it really has not done anything for the recession. If people cut back they cut back!

    The call to action is important, you realise even yourself. Why am here I here, and think what should I do- not in the Monty Python sense. Maybe Chris Gs social proof idea has legs, I am assuming he means user comments, they would encourage me over even the call to action to buy. When I read Seth Godins blog I love the pictures of the books, I wonder sometimes if the pictures with comments if I would buy more books. But guess it is about the salesmanship and creating interesting content in the first place.

    Thanks for the interesting article

    Dara

  • http://mydarabell.com/ Dara Bell

    Afterthoughts
    Sales is keystone and salesmanship is a balancing act of factors, repetition might count more than is mentioned in these posts too. Repitition that is in a less pushy and less whiny way.

  • http://mydarabell.com/ Dara Bell

    Afterthoughts
    Sales is keystone and salesmanship is a balancing act of factors, repetition might count more than is mentioned in these posts too. Repitition that is in a less pushy and less whiny way.

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  • http://www.danielrose.com.au Daniel Rose

    Thanks Chris,
    I just wanted to mention that the best place for your call to action is above the fold. This means people don’t need to scroll to find what you’re selling or how to buy it.
    Cheers
    Daniel

  • http://www.danielrose.com.au Daniel Rose

    Thanks Chris,
    I just wanted to mention that the best place for your call to action is above the fold. This means people don’t need to scroll to find what you’re selling or how to buy it.
    Cheers
    Daniel

  • http://chrisbrogan.com Chris Brogan

    That’s a great point, Daniel. I try to put a few calls in, if I can. Early and then late.

  • http://chrisbrogan.com Chris Brogan

    Oh, great point about the difference in complexity. I think it’s quite interesting to think about, Mark. I wonder how websites and the online world will help or not in that process.

  • http://chrisbrogan.com Chris Brogan

    What a great way to sum it all up, Dara. I love that you’re part of this community. You’re often someone I seek comment from, and you always give me another way to looking at it.

  • http://chrisbrogan.com Chris Brogan

    Happy to help, Jeff. I hope it works out well for you. Let me know what I’ve missed.

  • http://chrisbrogan.com Chris Brogan

    Thanks, Chris.

    And hey, old fashioned conversion sites aren’t a bad thing unto themselves. I wouldn’t hang my brand on it, but I can see the value in having a few sites that do what you’re pointing out.

    Get out of being an agent, though. Be the middle man. More money for a lot less face to face hours. : )

  • http://www.chrisljordan.com Chris Jordan

    I’m out. =) I’m converting my platform into a place to promote other agents, not sure exactly how the model will work yet, but the concept in my head is pretty nifty.

    Thanks to all this technology stuff, I’ve finally landed where I want/need to be. Time to help others. Cheers!

  • http://twitter.com/calgarywebdsgn Calgary Web Design

    Agreed with Steve’s comment about lightboxes. Had an old marketing guy say that delayed pop-up windows with an offer was the best way of highlighting a pitch… nothing worse than a popup, but a popup that sneaks up on you!

  • Andrew Richards098

    I think the call to action area is where many people fall short. They either come on too strong or their approach is so subtle that I don’t even know I’m being marketed to. One question, has anyone ever tried teasing a product? Making a passing mention here or there to build some anticipation and then finally unveiling the new ebook, widget knowing that at least some people have been waiting for it for a few weeks. Just curious.

  • http://www.katekutny.com Kate Kutny

    Very nice tips. Next time I create a review I will take the comments off. The article you wrote about WordPress Themes is excellent. I took a look at it and it looks great!

  • http://chrisbrogan.com Chris Brogan

    It’s a good question. I put out a tease about six days ago. Lord knows if it’s useful or not. I’m not sure how to measure a tease. : )

  • http://twitter.com/peterlamb peterlamb

    Chris- to quote Ronald Reagan, “There you go again.” This article is clear, concise, insightful, helpful, and genuinely kind. Gee, what can I say, I’m getting to where I need to have my daily dose of “Chris”. Ah, but I didn’t buy.

    This time.

  • http://twitter.com/peterlamb peterlamb

    Chris- to quote Ronald Reagan, “There you go again.” This article is clear, concise, insightful, helpful, and genuinely kind. Gee, what can I say, I’m getting to where I need to have my daily dose of “Chris”. Ah, but I didn’t buy.

    This time.

  • http://twitter.com/deepfriedbrain Harwinder, PMP

    Chris,

    OMG, you won’t believe this.

    I read this post about an hour ago. I immediately went to one of my blog posts (a product review), and made 3 simple changes:

    1. Added a small sub-heading “Buy Now” at the end of the post.
    2. Added a small graphical button under that heading.
    3. Removed some distracting links.

    The Result?

    I made a sale within 30 minutes of the change (and all within 45 minutes of first landing on this page) !

    Is it a coincidence or something that really works, only time will tell. I’ll try to post another update in couple weeks.

    Thanks a lot for your tips. I’ve subscribed to your blog, but not been following it regularly. That’s going to change now :)

    • http://twitter.com/Windtee Aviation T-Shirt Art

      Great testimony, Harwinder!

      Windtee™ has believed in “plain-n-simple” and “to-the-point”. This has always worked well.

    • http://twitter.com/Windtee Aviation T-Shirt Art

      Great testimony, Harwinder!

      Windtee™ has believed in “plain-n-simple” and “to-the-point”. This has always worked well.

  • http://chrisbrogan.com Chris Brogan

    Well, I’ll pretend it was my help that got you the sale. : )

    Congrats.

  • http://www.reptileapartment.com John F Taylor

    Another excellent post which I am going to share with my team. In the coming months we are approaching the actual sales monster as it were and we’ve been discussing many tactics to slay it. This post covers them concisely and we’ll be using some if not all of the ideas mentioned here. Please keep the great stuff coming Chris.

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