How to Manage Twitter

seesmic desktop

At the time of this writing, I have over 91,000 Twitter followers. No, I don’t read every word they type. No, I don’t recommend that you try to get 10s of thousands of followers. But I’m frequently asked how I keep up with everyone, and so, I’m going to update something I wrote once before in November of 2008. I hope this is useful to you.

The Tools

First, tools do matter. I use a handful of tools to keep Twitter useful to me, and I’ll give you those right now.

Desktop App: Seesmic Desktop. I like this app, and mostly, I support Loic LeMeur. ( Tweetdeck is also good).

I like the Air applications listed above because they work pretty much the same on a Mac and a PC, and because they allow me to do all kinds of searches and groupings. I use Search and Groups features to make sure I can see who’s talking to me, and also to track specific topics, events I’m at, and people who matter to me above the fray.

iPhone App:Tweetie. I have tried all the other various iPhone apps (I have purchased six so far), and I still come back to Tweetie. It’s sleek and seems to handle my volume very well.

I use iPhone apps instead of SMS or the mobile web page, because it’s all about velocity. I have to read fast, scan, and then make conversations happen.

Other ToolsTwitter Search. I’m in here ALL the time. I live in search because it gives me more value than just reading streams in the wild.

I like Blip.fm to add the occasional musical flavor to my tweets.

I use Twitpic or YFrog for uploading pics (depends which is up).

I use http://bit.ly for URL shortening. Lots of other people like Hootsuite and other apps. call me a simplist, but I just like bit.ly because it doesn’t obscure the URL once you click through.

What I Do With Twitter

I use Twitter as a communications platform. I don’t use it to microblog. Instead of answering the question “What are you doing?”, I answer the question, “What has your attention?” It’s much more fun to answer. I also reply 75-80% of the time in my stream. (Meaning: if you search http://www.twitter.com/chrisbrogan, you’ll see that most of any page is @ messages.)

Sometimes, I just talk back and forth because that’s a good touchpoint with the folks who want to know me better.

Other times, I promote products, people, services, things that I think are cool. I don’t do it for money. That’s my friend, Ted’s company. I just like promoting good/interesting things. I promote my stuff, too. I do it at about a 12:1 ration (12 them, 1 me).

I use Twitter to learn about other people. I also use it to “look over your shoulder,” if I have to do business with you. Meaning, if I’m going to call Lisa Horner from Citrix Online, I will check out @lisahorner first to see what’s going on, so I know what I’m walking into.

I use Twitter Search before I visit a city, and when I’m in the city, so that I know who’s who in the local scene, and so that I get a sense of WHERE people are hanging out. This kind of info is like mind-reading, and/or it’s a great way to get a leg up on where you’re going from the on-the-ground locals. (try it!)

I ask questions on Twitter all the time. I *love* the human-powered web these days. I don’t ask Google much. I ask Twitter. Why? Because you’re smarter.

Other Questions You Might Ask

How Often Should I Tweet? – As often as you feel like tweeting, and as often as your audience/community will sustain.

Should I Use Services Like TweetLater? – I don’t. You can. Seems like robots stuff and I don’t do that on Twitter.

How Do You Get More Followers? – I answered that by showing you how to get more Twitter followers TODAY (parody title and style, but the advice is solid).

How Often Are You On Twitter? – I’m on lots. Hours a day. But the thing is, this is part of my business. How often should you be on? That’s up to you. How much business does this channel net you? How much do you need to connect to folks who matter to you?

What Else?

What else would you want to know? This is what I have for you. Any other ideas or questions? I’ll update accordingly.

ChrisBrogan.com runs on the Genesis Framework

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  • gibs

    Wow, you really know your way around Twitter.
    For every action on Twitter there are many sites that offer services, how do you pick the right one.
    I have used http://www.similarsites.com on some of the products you wrote about and found many other options.

  • http://www.nethosting.com/products/VirtualPrivateServer/ magreet

    I am interested very much in the subject matter of your blog, it’s my first visit.I admire the time and effort you put into your blog. Thanks.

  • mardysitzer

    This is a great overview Chris and some of the comments as well offer up juicy tips. Allow me to add to that. Tweetlater does a few additional things that are helpful such as vetting followers and auto DM'ing a thank you message. I can't write an individual message each time and I won't auto follow sex and spam followers. Also I share a lot of blog posts and news articles and Tweetlater allows me to stream them in over the course of the day without a bombardment effect. So with hectic days, which seem to be most days – I can at least remain 'on' twitter and still take care of my clients.

  • http://blogs.wcnickerson.ca/ LoneWolf

    Does auto DM'ing really do anything other than annoy the people who follow you? I know that it annoys me although I've never unfollowed because of it (although I once unfollowed due to the content of the auto DM).

    If you don't have time to respond to everyone that follows you personally, just don't. At least that is honest. And I think that most people follow for one of two reasons: 1) to get you to follow back or 2) they have seen some of your tweets and checked out your profile already.

    As for spreading tweets out during the day, that is something that I'm on the fence about. If you spread them out when you're not actually 'on' then the honesty factor kicks in since you're talking when your not even there. However, I don't like the bombardment effect either so it helps with that.

    Since tweets are marked with a source, users can see that it comes from TweetLater (or similar application) and realize that you may not be actually 'there' when they see your tweet.

    Well, that's my 2 cents!

  • mardysitzer

    Excellent points and you hit on target to the quandary most of us face using Twitter for business. The need for efficiency versus the 'genuine' – so I make value decisions and choices to balance it out with automated thank you DMs for following most but not always, but always hand write thank you notes to the associates in my world – and I never never never use DM for spam or self promotion – EVER! Also the information I am sharing I view as an open invite to share my resources and I don’t need to be there for that. Spreading it out throughout the day I see as a common courtesy to others who don’t need their tweet stream suddenly slammed with 4-8 posts from me! When I do respond and chat – that is me 100%! Everyone has to use Twitter in a way that works for them and for what their job function or work world is like. My first priority is my business and my customers and so I have to manage my time and my resources with what tools I can as I advise my clients to do as well. As amazing a resource as this is – it is not everything.

  • http://blogs.wcnickerson.ca/ LoneWolf

    That is why I'm on the fence with having tweets posted at a scheduled time. The pro's and con's balance out for me.

    As for the auto DM's, have you found that they make a difference for your business? Most of the talk I've heard from people on Twitter (granted, that is a really small number) is that they hate them. There are several people who've said that they automatically unfollow people who auto DM. But I suppose that for every person who says this, there are probably 100's that don't like but don't do anything about it (like me), 100's that don't care and 100's that like it. What have you experienced with your followers?

  • mardysitzer

    I haven't noticed anyone unfollowing or cursing me for the DM thank you. But I know when I get them, if they are self promoting like 'thanks now go buy my stuff” I don't regard that individual with the same weight as others and they don't get loaded into a follow column on my Tweetdeck either. My DM is just a thank you, which I hope is perceived as common courtesy. I haven't gotten any complaints or blocks or spam reports so I have to believe that how I am currently operating is not offensive. I believe in 'do unto others as…'. well you get the idea.

  • http://www.mikebowler.net mbowlersr

    Wow, Chris, I think the 52 comments almost are as great as the post, yet they won't be here with out your creative thinking. Thanks again for some great content. Mke

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  • http://www.facebook.com/profile.php?id=793365076 facebook-793365076

    Hello. I ended up on your page via Mitch Joel. I love him… and I have a feeling I'm gonna love you too. :) Thanks for this: [Instead of answering the question “What are you doing?”, I answer the question, “What has your attention?”]

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  • http://blogs.wcnickerson.ca/ LoneWolf

    Twitter is still evolving, and as such, the etiquette is still forming. But as long as your philosophy follows the Golden Rule you probably won't go wrong.

  • http://www.nextlevelblogger.com/ Christian

    I have to concur! Tweetdeck has completely changed how I use Twitter. I really feel that the tools you use have a significant effect. My time on Twitter is more conversational with Tweetdeck than it was before. Highly recommended :)

  • jakilevy

    Next time you visit a “foreign” city, you should take a look @foursquare for local happenings (and maybe even a happy hour special)

  • http://twitter.com/jfu_indesign Jochen F. Uebel

    Lesenswerte Twitter-Tipps (engl.) – gerade auch für Neulinge.

  • mathster

    Chris. I just found you. THANK YOU. I can learn a lot from you. I Twitter but only have a slippery grip on it but now I know more. I will Tweet and promote your book. Also I will mention it on my blog. I want to keep learning.

    Sandra
    http://www.tinyurl.com/realsmart

  • simplyallicistible

    I'm on twitter almost always during my waking hours.

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  • http://nf2g.com/ David T Stark

    I tried TweetDeck and didn't really find it to be intuitive for me. I use TweetGrid. I follow several hashtags this way, which gives me what I want out of Twitter (along with being able to set up a window for the people I am following).

    I do plan to try out Seesmic.

  • http://twitter.com/edjusten Ed Justen

    Its' amazing how Twitter is so many things to so many people; news feed, information repository, conversational web tool, breaking news distribution. More than anything I am curious to see how people will be using Twitter three years from now.

  • http://twitter.com/sterlinglambert Sterling Lambert

    great advice, its easy to let high-volume tweeting get out of hand, especially when it is business related. thanks for the simple advice!

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  • http://twitter.com/DavidSteeleRose David Rose

    For searching Local Twitter traffic when visiting another city, a friend of mine here in Knoxville TN just developed http://localchirps.com You might give it a try.

    Thanks for the overview on how you use Twitter!

    DR

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  • keralatourism

    Excellent information. thanks.

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  • http://www.transformyoursocialnetworth.com CoachLaura

    If you use firefox, I really like this Greasemonkey script… It allows you to create groups and when you're in someone's twitter site, you can add them to any of your groups. It has a bunch of other great features too.
    http://userscripts.org/scripts/show/40617

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  • jillanderson

    Fabulous post. Thank you so much.

  • http://www.tommartin.typepad.com Tom Martin

    Have to say, disagree with your stance on TweetLater. Because of my schedule and family commitments, I do a lot of my reading late at night. So if I find something really good that I'd like to share with my followers, because I think they'll gain value from it, I use TweetLater to schedule that tweet to go out when I think more of my followers will be online vs when I'm reading the content (like now at 11:15pm central time).

    But as you said in your Rules post… different strokes…

    Keep up the great content friend.
    @TomMartin

  • http://www.nextlevelblogger.com/about Christian

    Agreed Tom…I have a lot of contacts on Twitter that I know are on more around 12-3 or so in the afternoon. If I have a tweet specifically for them, I don't know why I wouldn't use Tweetlater to make sure it goes out at a time that's more convenient for them. Another good use for Tweetlater :)

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  • http://twitter.com/CyrilSavitsky Cyril Savitsky

    Hi, Chris

    I adopted Your post into Russian. You can find it at http://www.rutwitter.com/kak-razrulit-tvitter/

  • http://twitter.com/CyrilSavitsky Cyril Savitsky

    Hi, Chris

    I adopted Your post into Russian. You can find it at http://www.rutwitter.com/kak-razrulit-tvitter/

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  • anil bisht

    Dnt know hw to mng or oprate twitter ??? cn u help me ??????

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