Influencers

beep 05.07.09 [127]

Please stop worrying about your Klout score, or your stock price on Empire Avenue and on all kinds of other measures that don’t have much to do with anything related to your real world. This is akin to still being in the Matrix, but thinking you have free will. Worrying about whether or not you’re an influencer by someone else’s measures is like having a toy steering wheel and thinking you’re driving the car.

Influence

One definition: The capacity to have an effect on the character, development, or behavior of someone or something, or the effect itself.

If you just pause for a moment and re-read that last sentence, it’s really worth it.

Now, contrast that with how many people tweet you or don’t, who posts links to your stuff or who doesn’t, whether such and such replies to you or doesn’t, and tell me that online influence has a lot to do with real world influence. No matter how much I’d like to believe that telling you how much I love my Chevy Camaro will influence you to buy cars, it won’t. (And if it did, I’d want a cut.) It just doesn’t work that way. You might have a slightly better opinion of something because I say it’s interesting or great or whatever, but I rarely influence someone to take an action of that nature.

However, most online scoring systems would suggest that I have the potential to influence that kind of change.

Where Influence Comes From

There are a few ingredients to influence:

  • Outward signs of success.
  • Earned social capital.
  • Persuasive nature/demeanor.
  • Perception of power.
  • Sheer volume.

Those are just a few. Of these, which do you think I possess the most of at any given time? Maybe a bit of the first, definitely some of the second, and definitely some of the last. I don’t make efforts to be persuasive. I don’t have much power. What I have, however, is a lot of social capital that I can exchange to make new and useful relationships, which then yield some kind of value for me, and hopefully, for the person with whom I’m connecting.

And in that way, I have influence, but I earned it by making good/useful relationships and by connecting with people perceived to be above my level of influence and by nurturing relationships with people at my peer level and with people working on developing their own influence. (And of these, I’d say the latter is the most important of the groups to pursue and build up.)

Pick Your Influence

Maybe you don’t have sheer volume, but you’re persuasive. Great. Use it. Maybe you’ve not yet earned the social capital from the people “above” (and I use that loosely) you, but you’ve built out a strong network of supportive up-and-comers and peers. Perfect! The point is that the formula for influence has precious little to do with a few statistical data points and everything to do with understanding leverage.

Use Your Powers For Good

Where I see people throw away their ability to be influential is often at the same point: the moment they use it for strictly personal gain. Note, I don’t mean that it’s bad to sell. Selling isn’t strictly about personal gain (if done appropriately). It’s about delivering something of value to someone with a need.

When people use influence for something personal is when they try to influence frivolous votes, when they ask people to pump them up in relationship to something, when they use their leverage to try and climb upward and meet others through connections, without having earned the introduction. There are many other examples, and I know at this very moment that YOU are nodding your head and remembering the time when someone asked you to do something like that.

The best way to grow your influence from where it is to where you hope it will be is to use your influence as often as possible to help someone that could use that help for something of relative good. For instance, I often ask my Twitter followers to support causes like Skip1, but I never ask for votes. (Or if I have, it’s pretty darned rare.) Why? Because it just seems like a jerky way to use influence.

Influence Marketing

Marketers are trying very desperately to figure out how to use social networks to affect sales. Most often, they’re seeking the Holy Grail of someone influential. They equate numbers with influence: number of followers, number of views, number of likes, etc. Great, except that likes don’t equate to influence, either. You and I both know that.

Yes, there’s a way to use influence for marketing, but it’s much more to do with understanding the above leverage points than it is to understand how many shares something got on Google+. And if YOU figure out how to build that leverage, and if that matters to you in marketing your products, or in helping others succeed, then I feel you’ll be further ahead than folks who are worried about stats and scores kept by web companies who stand to benefit from measuring those same scores and reporting on them.

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  • http://www.wsiebusiness.co.uk Peter Rees

    Great post Chris. It’s good to hear someone emphasising the need to focus on what’s real. Far too much attention is given to the artificial definitions of influence as contrived by Klout and others. My worry is that too many will still seek to ‘game’ these systems to achieve a level of superficial authority or influence, which in my mind further devalues their purpose.

    • http://chrisbrogan.com Chris Brogan

      It’s like that line in the Social Network: a million dollars isn’t cool; a BILLION dollars is cool. Or however they said it. 

      To me, having a high Klout score isn’t cool; having the ear of important people that shift things is cool. : ) 

  • http://twitter.com/mikefixs Mike Johansson

    As always a great post Chris. However, there is one aspect of all this influence-measuring that bears keepng an eye on: When recruiters are making hiring decisions based on perceived influence or companies are deciding who to do business with as measured by tools such as Klout then at least knowing how you show up on these tools is worth knowing. Is it worth losing sleep over? That depends – will your Klout score keep you from that job or that contract? If it will then maybe you should at least pay SOME attention to it.

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       nice comment! thanks for sharing your thoughts!

    • http://chrisbrogan.com Chris Brogan

      I can’t imagine a company hiring based on a Klout score, myself, but then, I like money. 

      • http://twitter.com/EleanorPierce Eleanor Pierce

        I can’t imagine wanting to work for a company that hires based on Klout score, myself.

        • http://twitter.com/mikefixs Mike Johansson

          Eleanor – I know what you mean, but there was a time when people said they wouldn’t work for a company that allowed telephone communication because it was, well, impersonal. IMHO times change and Klout, although not yet fully formed or developed, is just the opening salvo in what I’m pretty sure will be an influence-based job market in the future.

  • http://claz.org Classifieds

    Chris, I like your ethics in relation to the issue of influence.
    A note to the item «Where Influence Comes From». I agree with the items listed, but nobody says that you must have a strong presence in each of them. Any star of reality
    show popularity is enough to spread its influence. Roughly speaking, if Kim Kardashian will make a statement that her slim figure is obliged to BigBoobBabl chewing gum, sales rise dramatically. Teenagers catch her ​​message. And thus Kardashian on your classification has a strong presence in only two items. And her influence is very great for
    a specific audience. Teenagers in general are easily looking for influential people. People are becoming influential, because there are a lot of frivolous people who just need to follow
    someone. If all people on Earth strong and independent personalities, no
    one would have been respected, there would be no influence. Or sources of influence would be other (eg physical strength). And speaking about Your blog. If you
    not offer Chevy Camaro, but books you are reading, it is quite possible the number of sales of these books would have gone to the mountain. People love you for your
    philosophy, not for what, on what you drive. Certainly there are certain products, that you
    as an agent of influence can really promote to your followers. Because you have a strong
    presence in at least two items on your list «Where Influence Comes From».

    • http://chrisbrogan.com Chris Brogan

      Okay, so I don’t often brag about it, but Chip and Dan Heath (well, one of them, but I forget who – I think Chip) called me Mini-Oprah, because I took Switch from 800 to 200 in Amazon ranking when I pushed for it. So, I see your point in a huge way.

      Thanks for the laugh at the gum name. : ) 

  • http://rickmanelius.com Rick Manelius

    I believe there is truth in the Sedona Methods description of the 4 wants (control, approval, security, oneness). We all want to have some influence in the world. We all want people to like us. We all want to feel secure in that we can change things. And we want to be a part of the party we call life.

    So it’s no surprise that we all (guilty as charged) focus on how to get more influence or try to short cut it. 

    Personally, I’ve been trying my damnedest not to get lost in numbers… but google analytics would be my only vice if I had one. I try to focus more on whether or not I’m learning from this experience and having any (meaningful) influence on the people I do get a chance to connect with.

    Another keeper. Thanks Chris!

  • http://twitter.com/steveqshannon steveqshannon

    Chris, When I recently saw another blogger posit the same theme…I could not help agree. You have said it better, however. So, YES, I “follow” and have and will. Thanks for the reminder.

  • http://www.donaldlafferty.com/about Don Lafferty

    Good stuff. Not an easy concept to get across to a numbers driven audience.

  • bkp1

    Great Post Today! – I really do not get caught up in numbers. I want the right people, (readers and communicators) versus shear number volume.  Thanks for sharing

  • http://www.blogging4jobs.com Jessica Miller-Merrell

    Chris,

    This is exactly what I was getting at last week (sort of).  You nailed it.  

    JMM

  • Anonymous

    This whole influence thing, as it weaves into social media is frustrating, especially when people try to trick the system… For example: “Please buy my 99cent Kindle eBook today and help me reach #1″… OR “Vote for me as small business big kahuna for 2011″  (REALLY? Is that my #1 mission for today?)
     
    YUCK -  Enough already with the self-serving and sometimes, even sneaky moves. Authenticity — we need more of it and we need it now! Just BE influential in what you say and do and I’ll follow. Help me be better, but make it real and make it about ME, not YOU.  ;)
     
    Chris, your authenticity and your consistent efforts to help me raise my game are your strongest currencies with me and that’s why I follow… and yes, sometimes even buy.

  • http://www.incomeathomereviews.com/ IncomeatHome

    Well it surely means that  A power affecting a person, thing, or course of events, especially one that operates without any direct or apparent effort..Really nice post…

  • http://thepaisano.com Paisano®

    Just what the doctor ordered, thanks Chris! I really try not to care about the numbers but that Klout thing is so annoying as it continues to gain power and influence everywhere. I was fine in the 60s but since I basically stopped tweeting because of G+ my klout score has nose-dived into the 50s! I know it shouldn’t matter but unfortunately it is becoming like a credit score for social media. Many are making decisions based on klout score..for example mailchimp can be setupt to send special offer and information based on klout score. Others won’t follow you unless your score is at a certain level, etc. I don’t care about all of the perks and free things Klout gives us for being over 40 or 50 points…usually no big deal. It’s the illusion that this score is your true value of your influence that stinks. These guys and their mystery algorithm should not hold so much power over so many people and their livelihood.

    Still, I hear what you’re saying. We should not pay attention to these uncontrollable external forces. We just need to keep doing what we do. Our actions will speak louder than any klout scores.

  • Pingback: Influenced by the Influence of an Influencer . . . | THE STRATEGIC LEARNER

  • Jack Lynady

    Nice read. True influence is more like a whisper than a megaphone. Always has been. Always will be.

  • http://twitter.com/susangiurleo susangiurleo

    It fascinates me that we always feel the need to measure being human. I know there are lots of psychological reasons for it – we like concepts we can quantify, we don’t feel able to be open enough to really connect with other humans, we fear the risk of being vulnerable (this goes for people and brands). But, at the end of the business day, those folks who make real human connections come out ahead, no matter how big their numbers.

    To be influential, you need to know who you are influencing and connect accordingly. As we said in the 12 stats classes I took in grad school, “we can make statistics say anything we want.” (read that again if you think numbers are the only way to understand outcomes). So if I can make myself look influential, but don’t influence anyone in a real way, where’s the value?
    And, for the record, I have no idea what my Klout score is….

    • http://rickmanelius.com Rick Manelius

      Human psychology is always fascinating to me, and social media outlets simply allow us to study it more effectively. But yeah, I’m never bored of it because there is always some surprise at every turn!

      I barely know what a Klout score is. You’re spot on about stats. Too much playing in the numbers and you can create/weave stories out of nothing. Better to just keep on connecting instead!

  • http://jaynalocke.myopenid.com/ Jayna Locke

    People are obsessed with influence partly because social media has provided so much opportunity that the number and variety of ways to engage and grow your networks and distinguish yourself are overwhelming. You could spend all day blogging, tweeting, connecting, helping, reaching out… and at the end of the day your actual work may or may not have gotten done. These are great tips, Chris. I think if business people focus on delivering value and giving others a leg up, vs. personal gain, it will help to create some calm within the squall.

  • http://jaynalocke.myopenid.com/ Jayna Locke

    People are obsessed with influence partly because social media has provided so much opportunity that the number and variety of ways to engage and grow your networks and distinguish yourself are overwhelming. You could spend all day blogging, tweeting, connecting, helping, reaching out… and at the end of the day your actual work may or may not have gotten done. These are great tips, Chris. I think if business people focus on delivering value and giving others a leg up, vs. personal gain, it will help to create some calm within the squall.

  • http://jaynalocke.myopenid.com/ Jayna Locke

    People are obsessed with influence partly because social media has provided so much opportunity that the number and variety of ways to engage and grow your networks and distinguish yourself are overwhelming. You could spend all day blogging, tweeting, connecting, helping, reaching out… and at the end of the day your actual work may or may not have gotten done. These are great tips, Chris. I think if business people focus on delivering value and giving others a leg up, vs. personal gain, it will help to create some calm within the squall.

  • http://jaynalocke.myopenid.com/ Jayna Locke

    People are obsessed with influence partly because social media has provided so much opportunity that the number and variety of ways to engage and grow your networks and distinguish yourself are overwhelming. You could spend all day blogging, tweeting, connecting, helping, reaching out… and at the end of the day your actual work may or may not have gotten done. These are great tips, Chris. I think if business people focus on delivering value and giving others a leg up, vs. personal gain, it will help to create some calm within the squall.

  • http://twitter.com/purplehayz purplehayz

    Agreed – I however do find the metrics behind Klout and Grader and a few others interesting and useful. They can remind you to do the things you used to do and stopped because you tried something else :-).

    Thanks! – Bob

  • http://blackbirdesolutions.com Bryan Coe

    Well said. The thing about influence that a lot of people forget about is it is still about building relationships. Unless you are some sort of celebrity you won’t have influence without relationships. Plus, if you are you probably got there because of building relationships. 

  • http://twitter.com/VzNana Verizon Friends

    I follow. 

  • Anonymous

    Loved the post. Although couldn’t help but feel this was a response to my Google+ post which you commented on! Defining influence is certainly something which is relative in the social space. Your post here is excellent for organising the term so that others can make sense of it.

  • http://www.lambcreek.com/index.php/lambcreekcurrent/ Dave Rogers

    I really like that term, “Earned social capital”. It’s quotable. More importantly it is worth understanding how to achieve. Thanks for placing sign posts along the path toward it.

  • http://twitter.com/derekbarney Derek Barney

    That’s strange, you are in my Influencers circle on Google+ because you make my brain think harder :)

  • Beth Ann Locke

    Just love this post. It is easy to get tangled up in the “world of Twitter” and what is important there, when relationships are built on many platforms (even a train platform!). 

    And I agree with Derek… you make my brain think harder!

  • http://www.developing-leadership.com Judith Germain

    This is a great article, which puts the term ‘influence’ in its proper context. There is a lot of talk about how influence can be used for your own good rather than FOR good – t’s an interesting distinction. Thanks for raising it.

  • http://www.facebook.com/profile.php?id=100001063281089 Nancy Rose

    Love the definition of influence. And I believe that if you offer something that you know about, there is someone who will find it useful. It’s how you phrase it. I love to garden and offer what I’ve found useful during the years. I find that there are some people who find it useful.

  • http://twitter.com/alyssamag Alyssa Magnotti

    I do a lot of “sales” for thinkspace, but it’s all about my providing something that I know is a value to entrepreneurs and business owners. Its easy for me because I’m not actually selling, I’m providing something that people need. “It’s about delivering something of value to someone with a need.” Well put. :]

  • http://www.adjuvancy.com/wordpress Roy A. Ackerman, Ph.D., E.A.

    Hurray for someone else stopping this ridiculous parade!
    The sanest exposition on the topic yet!
    Thanks, Chris.

  • http://thecontrapuntist.com contrapuntist

    Here is where I think there is a massive disconnect about anything dealing with influencers. Influencers are simply a group of people with high followership, readership, or anything kind _____ship that may talk about your brand.  That doesn’t mean they will buy your brand, ever. It just means this group has a posse and they are willing to share the news with their posse. 

    Where I think marketers are missing the boat is focusing too much on people that like to babble and less on the people who babble AND buy from the brand. 

  • http://www.google.com/profiles/jeff.harbert#about Jeff Harbert

    I think it goes to show that services *cough* like Klout really CAN’T measure your true influence. Retweets and replies are not influence. Klout claims I’m an influencer of you, Chris. The only thing I can think of that might be considered ‘influence’ is that I once sent you a tweet about WordPress htaccess tweaks. You retweeted me, which in turn got retweeted about a dozen more times. However, Klout can’t know whether you implement any of those tweaks based on my suggestion. Therefore, it can’t know whether I truly influenced you or not.

    Klout also claims I’m an influencer of Marian Call. I know Marian (Klout can’t know that), we’ve hung out (ditto), she did a show at our place last year (ditto again), and she’s RTd me a handful of times. Just as Klout can’t possibly be right about this example of influence, it also completely misses what I’m actually influential about. I’ve turned five friends into Marian Call fans because of my personal recommendation, and also helped line up a couple of shows for her 50 State tour last year. As a result, she’s gotten some extra show ticket and CD sales. I’m an influencer *for* Marian, but because Klout can’t know about person-to-person interactions outside of social media – where nearly ALL human interaction takes place, btw – there’s no way for it to know that.

    I’ve also had people buy your books, along with several other people’s, based on my recommendation. But again, that’s influencing *for* someone, and it’s just something Klout can’t possibly know about.

    So yes, blow off your Klout score and do what business always comes back to – focusing on people, measuring your efforts, and tossing out what doesn’t work.

  • Anonymous

    So nice to read someone of your stature saying this about influence. It has always irked me when appearances mean more than substance. That fact forces every professional to “keep up appearances” which is effort that could be directed towards doing something that actually helps someone or something. Thanks Chris.

  • http://www.facebook.com/vickiflaugher Vicki Flaugher

    I agree completely with your approach here – leverage is everything Chris. The people who garner influence in my eyes are the ones who help me get what I crave. Sometimes they support, education, encourage, or even throw cold reality water on me, but they do it the same whether I am a pauper or a king. It doesn’t matter to them – they are doing their thing. They don’t try to influence but rather they let me get what I need from them without trying to be something they’re not. Like you. :-)

    Thanks for a great post but I’d have to disagree that you don’t have power. You do.

    Vicki @Smartwoman Flaugher

  • http://kirb.com Rob Simovic

    I have seen fairly active accounts with Klout scores in the sub 20′s and a newly created bot account with a Klout score of 30+. That algorithm is all over the place and it’s a wonder people take those numbers seriously.

    There doesn’t seem to be a way of assessing someone’s influence online because their is no directly attributable marker for what you do offline. The idea that you can create an internet persona in a bedroom and be influential for the most part is preposterous. 

  • http://kirb.com Rob Simovic

    I have seen fairly active accounts with Klout scores in the sub 20′s and a newly created bot account with a Klout score of 30+. That algorithm is all over the place and it’s a wonder people take those numbers seriously.

    There doesn’t seem to be a way of assessing someone’s influence online because their is no directly attributable marker for what you do offline. The idea that you can create an internet persona in a bedroom and be influential for the most part is preposterous. 

  • http://twitter.com/DrBeckerSchutte Ann Becker-Schutte

    Thank you for an affirmation that doing your work is more important than any social algorithm of how your work is perceived.  I so appreciate that!

  • http://www.i95dev.com Henry Louis

    I strongly believe that everyone cannot get the power to influence & those who get is by being very patiently understanding the emotions of the person to be influenced. Influencing cannot be always done in a unique way – it always changes depending on the people, business, community or anything. And as Chris has mentioned, it is very important to Influence only for the Good and not for personal gains.

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  • http://www.businessesgrow.com Mark W. Schaefer

    I’m conflicted on this issue.  While I have also given people similar advice — concentrate on connections, shaing and helpfulness instead of scores — I can also see where klout is going mainstream and is being used as a short-hand assessment of social media participation and perhaps effectiveness.  It doesn’t matter what we think of the veracity of these scores. It is what it is. If companies are using this as a criteria for entry-level interviews (and they are) should people ignore them?  Again, emotion aside, there are practical considerations.

    Much of what you describe here is power accrued through reciprocity — in your terms social capital. Do enough favors, you can call in favors.  And by the way, you better be doing me favors before you ask to call in chips.  It’s an interesting question to consider. On the social web, is “leverage” more effective that true “influence?”

    • Tim Bickers

      Mark, I can definitely see where you are coming from on this. I think it struck me when Chris wrote that focusing on those trying to increase their influence is often the best way to build relationships and increase your own influence. I’ve recently started thinking about how klout can be leveraged to build relationships…

      maybe through handing out well deserved +K’s
      maybe through connecting via certain topics that are of similar interest

      It needs some more thought, but your response got my wheels spinning all the faster.

      Chris, thanks for the thought (and conversation) provoking post!

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  • http://www.eloquent-marketing.com/ Amber Cebull

    I don’t really give much credibility to how klout rates me. I like seeing how my klout score changes, because it reminds me to continue to engage in social media. If I see it go up, I know I’ve been interacting more, if I see it go down – I’ve probably been off Twitter for a few days. Do I place a huge emphasis on it? Not really. But I do think it’s a little true. 

    Like you on Google+, I post to Facebook (not enough of my friends have moved over to Google+ yet) 10x+ a day. I post my thoughts on bad service that I’m getting, I check into foursquare, I recommend this great new wii game, post my blogs… And while I’m not a direct influencer (as in, Suzie saw this update and ran out to go to this amazing restaurant), I function as an awareness of brand. So, I can see how on the reverse, klout score might be good for brands, not individuals. Should I get paid more for my klout score itself? No. But knowing that I’m an engaging person socially may say something about my personality to my potential employer. You’re right about numbers. 10,000 Facebook fans, 1,000,000 people in circles, 80+ klout score – none of it means anything if you’re not relevant. But I wouldn’t write it off 100%.

  • http://twitter.com/SMSJOE Joseph Ruiz

    Chris, really appreciate the perspective.  Nice balance to all the hype about measuring influence. 

  • http://twitter.com/karlitoslife Karl Brisard

    Great Post Chris! The most important point I took away from your post is ”It’s about delivering something of value to someone with a need” That to me is the real measure of influence. People like to build relationships with people they can trust.

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    Thanks for the prompt !!

    Humor, empathy, passion , piece and clarity!
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    Passion = Energy
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  • Dean

    Chris,
    To your question regarding which social influence factor do you possess at any given time? A: Sheer Volume

    This is a reminder to bloggers, and to me especially, consistent sheer volume IS advantageous as long as we are producing valuable content within this strategy. Thanks!

  • Mr. MneMemeaPhorholio

    Humor my friend !!
    It  is the ultimate smart weapon. It can blast a hardened secretary out of her bunker; it can take out a heckler  in the audience, and it can end a fire fight with your wife at home. It can even chase you down like a 200lb German Shepard, shake you all about with a tickling torture and give you a full reach around .

  • http://twitter.com/nateguggia Nate

    Totally get it CB.  Creating value, real value, for people is what it’s all about.  It takes purpose, patience and faith to do this. 

  • http://twitter.com/nateguggia Nate

    Totally get it CB.  Creating value, real value, for people is what it’s all about.  It takes purpose, patience and faith to do this. 

  • http://cashwithatrueconscience.com/rbblog Ryan Biddulph

    Hi Chris,

    The desperation you mention kills any sort of influence.

    Desperation repels. Touch to be influential with people running away from you.

    By helping people, I mean *genuinely* helping people, and connecting with others you gain massive influence. Be persistent. Your social capital developed because you persisted. Enough people from all different circles of influence saw you as a helper, as someone who had a servant’s mindset. Which makes you an influencer. 

    Of course, you helped by providing immense value on a consistent basis. Your message needs to be influential, too.

    Thanks for sharing your insight Chris.

    RB

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