Comments on: Jumping Over a Mountain

By: amywood

amywood — Thu, 18 Feb 2010 12:12:47 +0000

I really like the “What are you doing” focus Chris. I think what WE do, regardless of the drag around us, is the key. There are so many battles to wage at times to make your way in this interactive business world. Fighting old systems, struggling to adjust policy and practices. And that “convincing” thing we are all so prone to focus on with others, can sap your energy from what really matters. Some won't get “it” until they see you do it, with your fabulous fired up jet pack! So go for it. Jump! Show us the way.

By: New Be-Attitudes for a New Millenium (like, on social media, too)

New Be-Attitudes for a New Millenium (like, on social media, too) — Wed, 17 Feb 2010 23:57:24 +0000

[...] helpful: see Olivier’s post and Chris Brogan’s post. Help people solve their problems; good things will [...]

By: WebTools For Teachers 06/02/2008 « WebTools For Learners

WebTools For Teachers 06/02/2008 « WebTools For Learners — Mon, 02 Jun 2008 12:45:25 +0000

[...] Jumping Over a Mountain | chrisbrogan.com [...]

By: Steven R. Watts

Steven R. Watts — Fri, 23 May 2008 17:59:31 +0000

I think you are spot on with the analysis of needing to bring customer service and community back to the core, not the fringe.

Take one recent example — 10-12 years ago CompUSA was flush with $300 million in cash assets, and doing quarter-over-quarter $10 to $15 million in profits. That same company is now defunct, because they completely ignored what you are describing.

At CompUSA support was outsourced and third-partied; customer service was blatantly hostile, and management did nothing to alleviate the problems. And at the end of ‘07 the company folded like the proverbial cheap accordian.

By: Maisha

Maisha — Fri, 23 May 2008 17:54:41 +0000

I believe you are right. As the Director of Marketing for MicroLink LLC, a small IT company the new social media technolgies are to my advantage. Currently, I am launching a blog and the reason is this. I do not have the time, resources or money to spend on expensive advertising campaigns, a press release for every newsworthy event, etc. I am hoping the blog will be a good way to bridge that gap.

I just signed up for Twitter after reading your article just so I can see what the fuss is all about. If you look, you will see that I am still evaluating. Haha!

That’s my $2!

By: Appreciating A Seth Godin Post | chrisbrogan.com

Appreciating A Seth Godin Post | chrisbrogan.com — Fri, 23 May 2008 06:08:46 +0000

[...] people over the last few days, and part of the sentiment Seth put out there found its way into my jumping over a mountain [...]

By: Cynthia

Cynthia — Fri, 23 May 2008 02:40:15 +0000

Chris,
This is my first post ever on yor site and I definitely like what you have said. And I enjoy hearing what others have to say about the direction the universe, economy and our lives are taking. I believe that what matters most is what do I have to offer others, and how skilled am I at offering it to them? And yes, with technolgy moving at the at this rapid speed there is so much good that can be achieved in such a shorter amount of time. I am so grateful to be living during the “age of aquarius” and Even more excited to be an entreprenuer! the sky really is the limit. What do you have to say about putting away the corporate suite and tie and hanging out at the beach just living life!

thanks for sharing,
Cheers-

By: Martin Edic

Martin Edic — Thu, 22 May 2008 19:19:42 +0000

If 60% don’t understand social media that means 40% do, to some degree, which is huge. We (Techrigy) think that this is the tipping point right now for social media to go mainstream and change the entire nature of communication online.
My personal take is that we’re in another tipping point that is far more pragmatic- Americans are finally starting to understand how deep the global energy problem is and businesses are going to see employees with long commutes revolting as the cost factor plus the time factor makes it crazy not to decentralize.
Social media and SaaS tools are the levers that move us over the mountain.

By: Sue Murphy

Sue Murphy — Thu, 22 May 2008 16:45:18 +0000

What you say here about integrity, reputation, skills, and personality trumping professional qualifications and ability is a great observation and if you’ve read Dan Pink’s book “A Whole New Mind – Why Right Brainers Will Rule The Future” you’ll see why it makes perfect sense.

As Pink says, the Conceptual Age is upon us, and those who will be successful in this Age will be those who can develop the attributes of which you speak. Your future thinking is right on the money, figuratively and literally for those of us who are willing to embrace it.

Great post, as always!

By: tony

tony — Thu, 22 May 2008 14:35:09 +0000

Great post, Chris. My colleagues and I are always talking about customer service and how it must move to center stage.

I have to say – when I think of certain large firms changing to a customer focused approach, I really have a hard time seeing it. But, I do have some hope that they’ll wake up one day (the hard way or not).

There’s a publication on customer service that you might find interesting. First, full disclosure – it’s written by my wife and her consulting team. As much as I would love everyone to read it just for that fact, I do think it’s a great idea – in those post-service hell moments, I like that it’s out there fighting the fight. :)

Here are links to the first incarnation and a recent healthcare version:

http://tinyurl.com/5kvg6a
http://tinyurl.com/644jda

Enjoying your posts,

Tony