Comments on: Moments That Matter

By: DJ Waldow

DJ Waldow — Sun, 11 Jan 2009 19:52:24 +0000

@chrisbrogan –

I think @KeithBurtis said it best – “Short, sweet, and from the heart.”

I am taking a class in B-school (Kenan-Flager Business School – UNC Chapel Hill) now called Services Marketing. I tweeted about a JetBlue case study I was reading this morning. I was pleasantly surprised when I received a personalized DM in response from @JetBlue (within in 5 minutes of my post).

Great customer service always wins.

Thanks again for recognizing this individual at Panasonic.

DJ Waldow
@djwaldow

By: Brenda Ross

Brenda Ross — Sat, 10 Jan 2009 22:54:19 +0000

I just became a Client Account Manager at an internet marketing company in Houston – so this really hits home Chris. When someone calls with a problem or question – I try to “touch” them immediately. It can be a quick phone call or a short email. I just want them to know I’m here, they’re important to me, and their situation is being addressed. Customer service is a lost art in these postmodern times.
@BrendaRoss

By: Gebadia Smith

Gebadia Smith — Sat, 10 Jan 2009 20:53:39 +0000

Well his work got him blogged about…..the one thing that I find fasinating is how companies online will spend a ton on marketing and so little on client service when client service is the one place you can most easily gain on your competition. Help one person succeed and they will tell 10 others. Leave a person angry and they might tell a 100 others by just mentioning in there FB feed.

By: Matt

Matt — Sat, 10 Jan 2009 17:41:09 +0000

“Tomorrow, I’ll tell you a story about Brandy. ”

I hear she’s a fine girl.

(Yeah, like she hasn’t heard THAT 8000 times before.)

By: Christian

Christian — Sat, 10 Jan 2009 17:13:55 +0000

I’m consistently amazed how giving people are, especially people at the top. They say if you want something done, ask a busy person. This is a great example. Thanks for sharing :)

By: Bruce Elkin

Bruce Elkin — Sat, 10 Jan 2009 16:10:21 +0000

Doing favors and good stuff for other people to generate ROI is, IMO, not the point, but the bonus. Doing stuff that helps other people is rewarding in its own right. You feel better, up, energized. You work/play better. What goes around comes around. You’ve added a positive ripple to the world. THat’s the point, IMO. Cheers!

By: Ken Montville - The MD Suburbs of DC

Ken Montville - The MD Suburbs of DC — Sat, 10 Jan 2009 14:00:04 +0000

This is the stuff that Seth Godin preaches all the time. If you create and extraordinary experience for your client/customer they will remember and stay loyal to you. More to the point, in today’s world of social media, they’ll tell everyone else. This makes both James Lewis and Panasonic look very, very good.

By: Mark wallace

Mark wallace — Sat, 10 Jan 2009 13:28:07 +0000

Chris: love to see you, or anyone, giving praise for good service. I hate to say it but more often than not our expectations are service will be bad. And the reason why is it usually it is. Companies should not discount the viral impact good service can have on it’s sales and marketing efforts.

By: MarshalSandler.com » Moments That Matter | chrisbrogan.com

MarshalSandler.com » Moments That Matter | chrisbrogan.com — Sat, 10 Jan 2009 12:45:50 +0000

[...] Moments That Matter | chrisbrogan.com. Written by marshal in: Uncategorized | [...]

By: kim/ohradiogirl

kim/ohradiogirl — Sat, 10 Jan 2009 10:37:24 +0000

Thanks for sharing this story especially at a time when I am enduring some major obstacles with a not-so-smooth transition. Your ‘moment that mattered’ is a testament of the impact of that little moment.