Comments on: Moments That Matter

By: DJ Waldow

DJ Waldow — Sun, 11 Jan 2009 19:52:24 +0000

@chrisbrogan –

I think @KeithBurtis said it best – “Short, sweet, and from the heart.”

I am taking a class in B-school (Kenan-Flager Business School – UNC Chapel Hill) now called Services Marketing. I tweeted about a JetBlue case study I was reading this morning. I was pleasantly surprised when I received a personalized DM in response from @JetBlue (within in 5 minutes of my post).

Great customer service always wins.

Thanks again for recognizing this individual at Panasonic.

DJ Waldow
@djwaldow

By: DJ Waldow

DJ Waldow — Sun, 11 Jan 2009 19:52:00 +0000

@chrisbrogan –

I think @KeithBurtis said it best – “Short, sweet, and from the heart.”

Great customer service always wins.

Thanks again for recognizing this individual at Panasonic.

DJ Waldow
@djwaldow

By: DJ Waldow

DJ Waldow — Sun, 11 Jan 2009 19:52:00 +0000

@chrisbrogan –

I think @KeithBurtis said it best – “Short, sweet, and from the heart.”

Great customer service always wins.

Thanks again for recognizing this individual at Panasonic.

DJ Waldow
@djwaldow

By: Brenda Ross

Brenda Ross — Sat, 10 Jan 2009 22:54:19 +0000

I just became a Client Account Manager at an internet marketing company in Houston – so this really hits home Chris. When someone calls with a problem or question – I try to “touch” them immediately. It can be a quick phone call or a short email. I just want them to know I’m here, they’re important to me, and their situation is being addressed. Customer service is a lost art in these postmodern times.
@BrendaRoss

By: Brenda Ross

Brenda Ross — Sat, 10 Jan 2009 22:54:00 +0000

By: Brenda Ross

Brenda Ross — Sat, 10 Jan 2009 22:54:00 +0000

By: Gebadia Smith

Gebadia Smith — Sat, 10 Jan 2009 20:53:39 +0000

Well his work got him blogged about…..the one thing that I find fasinating is how companies online will spend a ton on marketing and so little on client service when client service is the one place you can most easily gain on your competition. Help one person succeed and they will tell 10 others. Leave a person angry and they might tell a 100 others by just mentioning in there FB feed.

By: Gebadia Smith

Gebadia Smith — Sat, 10 Jan 2009 20:53:00 +0000

By: Gebadia Smith

Gebadia Smith — Sat, 10 Jan 2009 20:53:00 +0000

By: Matt

Matt — Sat, 10 Jan 2009 17:41:09 +0000

“Tomorrow, I’ll tell you a story about Brandy. ”

I hear she’s a fine girl.

(Yeah, like she hasn’t heard THAT 8000 times before.)