Never Fall In Love With the Medium

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There’s something sexy about the old way of doing things. In an age where we jot notes on our laptops and phones, we still buy journals. As digital cameras improve, we still get excited about low-tech methods of creating. Just posting this picture of a cassette tape might get someone to feel a bit sentimental about the old days of making tapes (did you ever splice any? So fun!).

Switch this mindset to how you perceive your use of social media. “I’ll never go over to Google+. I’m too into Facebook.” I’m so thrilled with that perspective. “I’ll never send email. This paper and these stamps suit me just fine.” “Cell phone? Pshaw! I’ve got this perfectly serviceable beeper.”

It’s Never the Medium. It’s the People

We seek to connect with people. We want to reach them for whatever our goal might be. It’s our effort to connect with them in a meaningful way that benefits our mutual needs that should be the goal. It’s never about the delivery mechanism.

We want what we want. Can you listen to Dr. Stephen R. Covey on cassettes? Absolutely. But if I leave those cassettes in my car (well, if my car had a tape deck), then I’m out of luck, aren’t I? With Audible.com, I can download the audio file to whatever device I want, as often as I want. It’s not the medium. It’s the information.

The People Are the Goal

Who follows whom on Twitter isn’t all that interesting. What we do with those connections is why it matters. How we take our access and make something interesting happen-that is the goal.

Again, it’s not whether I follow you or not. It’s whether something I do can improve your business or goals, and it’s whether you can share something or introduce something, or riff on something, or whatever. It’s how we use the network to build a system. It’s how we make our platform shine to help others, to grow our business, and more. That’s the magic.

Is Pinterest The New Amazing Network?

It will be, for those who use it to build a relationship that goes beyond the pins. Any network is serviceable, if you learn how to interact and help people satisfy their needs.

Now, let’s make mix-tapes together, shall we? Let’s make songs of love: a love of doing better business by building stronger human relationships over whatever medium we want.

You in?

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  • http://twitter.com/RizzoTees Chris Reimer

    “What’s your Twitter strategy? What should my Twitter strategy be?” I hear it all the time. Wrong questions.

    • http://twitter.com/NewCustomersNow Joe

      What question would you rather they ask? I agree, I hate hearing “We need a [insert network] strategy”

      I much prefer to ask “Who are your customers? Where do they spend their time when they are in the mood to buy something?”

      • http://www.futurarpa.com/ Locuciones en castellano

         I totally agree whith you rick

  • http://rickmanelius.com Rick Manelius

    I think a lot of us overly emphasize the technology over the actual goal at hand. How many new photographers out there are focusing on lenses and the model of the camera over what they intend to do with it… 

  • Kyle LaFontaine

    Amazing. Thats the goal I want to achieve. I’m in. I’ve been holding off on Pintrest for a few weeks. But this has really triggered my curiosity in Pinterest’s ability to encourage networking. I will check it out. 

  • http://www.hanelly.com hanelly

    I think along these lines every time I hear something like “blogging is dead!” Two reasons: 1. It typically isn’t. Most media formats (like matter) can not be destroyed, they only have more or less of the market share at a given time, and 2. It wouldn’t matter if it was, because the stories told via blogging would find a new format to be told in. 

    Both of these are reasons not to chain yourself to a specific medium. Great thinking, Chris.

  • James Pruitt

    I have said the same thing for years about SEO, and people are just now beginning to get it. the same is true with any form of communication with your following. as the technology changes the mediums will continue to change. 

  • Kradr2

    Rooting deeper into what you are saying, what is the bed rock of memory?

    When you reflect / play that old casette tape, with ding dong chocolate and hashesh resine stains, what traces of your most joyoious nights magically reemerge ?

    The smells, the warm glowing sensations, the midnight at 7 11 minaguiries?

    Connection is the word !!

    We may have detaiched one imbelical cord but subconsciously we’ve re-ataching and dangling like astronaught ever since

  • http://www.ryanhanley.com/ Ryan Hanley

    I miss making mix-tapes… That was so much fun.  Especially when you made them off the radio so every song was missing like the first 5 seconds where you tried to figure out whether you wanted to record it or not…

    ahhhh when life didn’t include the Internet the things we did to pass the time.

  • http://www.thejackb.com/ The JackB

    Well I have taken on the Great Pinterest experiment of 2012 to determine if it is all it is cracked up to be.
    I still have a cassette player in my car and somewhere I have some old 8 track cassettes too. Guess I am not much of an early adopter. ;)

  • http://twitter.com/christiantjr Christian

    Very much agree. And although I know you’re a smart dude I have to admit I didn’t expect to see this message here. Kudos. I love that you posted this, Chris. So many out there are talkin the talk. It’s so easy to get wrapped up in the tools of the trade that we forget what actually puts those tools to work. 

    Real business is people. We keep looking outside ourselves for the solution. We need sales. We need cash flow, and we think a new tool, a new strategy or a new platform is going to be what brings it. The truth is that if you don’t bring it, no tool will suffice. And if you do, *any* tool will suffice.

  • http://www.ontargetcoach.com/ Brent Pittman

    If the medium keeps changing I’m going to run out of passwords. 

    • Christopher S Pyle

       Made me laugh… if I’d been drinking something I’d have doused the keyboard! Oh how I can relate!

      • http://www.ontargetcoach.com/ Brent Pittman

        Glad I gave you chuckle, but seriously why can’t everyone allow you to sign in with Twitter or Google Chrome? 

  • http://twitter.com/mwise1 Melanie Wise

    The car I bought about 15 years ago had a tape and CD machine. I thought it was super cool. I never used it. Too funny.

  • http://cashwithatrueconscience.com/rbblog Ryan Biddulph

    Chris, man, spot on.

    The medium is a tool. The foundation is people. You connect with people in a zillion different ways, from carrier pigeon, to the phone, to Facebook, to face to face chats.

    Mediums change. Fundamentals do not. Stick to the basics, and use whatever tools you can choose to open communicative channels.

    Thanks Chris!

    Ryan

  • Anonymous

    yes, you are correct sir! 

    funny though, watch this: 50 years from now, some lady falls in love with cassette tapes. has a cassette tape museum. is a cassette tape rescue expert. recovers nearly lost stuff from cassette tapes. gets paid very very well. 

    next: custom book binders, who just love their craft, look to be doing pretty well nowadays. i know two book binders — their books make you melt. you just want to buy the blank paged journals and pour your heart out. they make invitations, books, booklets, cards, the medium is “paper,” and they really love paper and beauty. 

    the thing is, with these “media,” you can make them “yours.” you can’t make “facebook” yours. it’s not yours. if you “love” facebook — then ok, love using facebook, fine — but the social media tool of the future may have a different name. 

    so, if you’re considering falling in love with the medium — maybe check how you can really make it “yours.”

    i dunno — i kind of enjoy “odd” museums. i’ve been to clock museums, a shoemaker’s museum (which was really really really cool), the “s*x museum” in amsterdam, and well — i’d go to a “casette tape” museum if it didn’t take me out of my way. :-)

  • http://likethevodka.com Stephanie Smirnov

    Yes, yes, yes. Can’t tell you how many times a client has come to us, eyes alight with visions of the latest shiny penny, demanding to know what our Twitter/Foursquare/Pinterest strategy is. To which we usually respond, “What’s our communication strategy and in what ways do those platforms play a role?”

    Sometimes they listen. Other times, not so much. And the lemming-like race to the shiny and new continues…

  • http://my168project.co Matches Malone

    I am all in, as you know ;) Keeping in mind that any sufficiently advanced technology is indistinguishable from magic, as you know….

  • http://www.owenmarcus.com Owen Marcus

    The great thing about social media is the social. We all want to relate to others, learn from others and give to others. It doesn’t matter where it occurs.

  • http://www.retailpitch.com/ Brad

    It looks like social media is fragmenting in to different categories. Example, I have never been able to grab a hold of twitter. This is a great article because just being a part of a network is not the goal, it is what you do with it.

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  • Dave Shockley

    I believe a lot of us have trouble with this.  My favorite phrase was “if it ain’t broken don’t fix it.”  It was until I figured out that I was being left behind.  After an attitude adjustment I can’t wait until the next big new thing comes out.
    However, I have also learned not to jump completely off the bridge until I have heard from the likes of Chris Brogan and others I follow.  Thanks again Chris.  Looking forward to the next Shhhhh the Secret Show.

  • http://twitter.com/susangiurleo susangiurleo

    I see social media as similar to having a restaurant or pub. You offer something of value and point people in the right direction and they show up and join you and form a community. Cheers didn’t move from it’s Beacon Street address. Neither does that awesome clam shack I go to every summer. I drive there. If those places kept moving, I couldn’t become a regular. You can’t keep jumping around from platform to platform and hope for better results. Sure, be where the people are, but focus on the connections, not the tools.

  • http://www.heartspoken.com/ Elizabeth H. Cottrell

    You betcha, I’m in!

    The irony is that regardless of the medium, you are having to teach people what is not actually new at all but very old school…coming back full circle to old fashioned business values, supported by the integrity of the business owner’s reputation, the quality of his or her service, and sealed with a handshake. Know, Like and Trust? I don’t think my grandfather, who was born in 1879, would have found that a new idea at all.

    Thank you, Chris, for bringing us back where we belong.

  • http://www.CrazyAboutChurch.com/ Charles Specht

    I’m never, never, going to move over to DVD’s.  I’m loving this VHS stuff.  I just upgraded from Beta last week.  They’re so cheap these days.  LOL

  • http://confessionsofamom.com Beth Gasser

    Great article. When I talk to people about social media, I like to ask them to picture Facebook and Twitter disappearing tomorrow, and then go back to the point or question we were discussing. Remove the tool or medium from the equation and the good stuff should still remain. On a totally different note, my kids are so confused by VHS, “Why does it have to rewind? Why does it take so long?”. :)

    • http://twitter.com/NewCustomersNow Joe

      Which is exactly why you need to use those platforms to get people back to your site. That is the only place where you actually own the customers. 

      I can’t believe your kids actually know what a VHS is. My 5yo daughter is constantly asking me if we can skip commercials regardless of what we are watching.

  • http://youtu.be/zkRthPzFtzM researchpaperwriter.net

    Great post, I enjoyed ready reading it,

  • Ashley

    It’s all about the relationships. Thank goodness for old school and new school tools that make and maintain ‘em.

  • http://twitter.com/TrampRoyal Michael Wessel

    Excellent point about it being about the message and the people, not the medium. As a photographer my field is going through similar issues with the emergence of video in DSLR’s as when things went from film to digital.

  • http://www.facebook.com/essaywriter.org essaywriter.org

    This is so  interesting

  • Kradr2

    Playing off of Marshal McLuhan’s term:

    ” The medium is the massage”

    It means that mediums them selves shape our brains; per what you are saying or better suggesting that the mediums are changing so fast, you better not get too attached to them, take further, if mediums do alter our brains, then what is happening to our brains?

  • http://www.millionairementorsacces.com/ Shaun – Millionaire Mentors

    Love it.  Pinterest is a fun new network and I’ve been making some connections on it.  I haven’t sat down to spend a day figuring out what it is capable of yet.   

  • http://rickmanelius.com Rick Manelius

    As for a play on words… you’re title could also imply to never fall in love with a psychic that connects you to loved ones on the other side (e.g. a psychic medium).

    Equally valid advice though… because you wouldn’t want to fall in love with the person merely transmitting the message from your loved ones :)

  • http://latinorebels.com Latino Rebels

    As always, Chris, you are just spot on. Thanks for this great post.

  • @eLLeCee404

    I am so in Chris! I think this piece needs to be sent out by companies to their employees to encourage staff to embrace this new media wave. In one position that I held, the communications staff and upper management couldn’t come to an agreement about creating a Facebook page. The idea of something new, especially with technology, can feel threatening and uncomfortable. I say…dive into it head first. You don’t want to be left off the conversation.
    @ellecee404:twitter 

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  • http://bit.ly/qXCn0D Konrad Rutten


    “Never Fall In Love With the Medium”

    What happened Chris, care to share ?

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  • Anonymous

    Connecting, whether online or in person, is harder for some of us than others. So sometimes we “connect” with the mechanism rather than the people. 

  • http://thesocialdeviants.com janet wallace

    Great read, Chris. I say this to my author clients all the time. It’s fine for you if you love the smell of paper and holding books in your hand, but remember if that’s what your audience wants, as well. In the case of Pinterest — it may or may not be right for you and your audience, but you won’t know if you don’t go. 

  • http://pulse.yahoo.com/_CBODAOHQPVUHI6537V6FYSCAHY Traveler.

     I skipped the move to Facebook when Myspace lost its appeal. I don’t particularly want people from junior high to find me, you know? And oddly, I just finished transferring a lot of old VHS tapes to DVD, because it’s getting hard to find VCRs to play them on. But I’m still in love with books, and haven’t yet opened the Nook I got back in November as swag on a gig. And I still think the sound quality from a CD vastly exceeds an MP3. So sometimes, perhaps, the content is somewhat dependent on the medium, and that isn’t so bad.

    • songbird15

      Where did you find that device to transfer your vhs tapes? I bet you didnt find it in or order it out of a catalogue…
      i bet you found it online somewhere…on some obscure website 

  • Kathysierra

    Sucha simple and perfect reminder. I love all the comments about “strategy”, too (and by “love” I mean “LOL’d at”). I saw The Oatmeal at a conference last week where he said something close to, “Don’t ask for Likes… Make something likable.”. Seems like that would apply universally when the specific media strategy questions emerge, as in “Pinterest strategy? Make something worth pinning” (pin worthy?) Twitter strategy? Make something people naturally want to tweet about. Facebook? Etc. Though even this does not capture what I believe is an even simpler yet much more effective “strategy”: take everything you want for yourself and ask how you could do it for users. What if you thought of your users as people who want others to follow THEM? How are you helping your users get more Facebook fans or Twitter followers? How can you help your users get more people to follow what THEY do on Pinterest? We keep making it all about US US US. When has that ever truly been a sustainable path?

    Even the advice about “if you want them to talk, give them something to talk (tweet, post, pin) about!” seems flawed in the same way, because most mean it as “…something ABOUT US to talk about…” when we could trust that if we give people deeper, richer experiences and capabilities, they will share those as a natural side-effect. I keep studying areas where people naturally, organically, voluntarily talk/post/review/rave about something, and how often it is about something THEY did (or someone they care about) vs. this TOTALLY AWESOME THING some brand did. Our Pinterest strategy (I have no frickin’ clue what that means) should be helping our users do/make pinable things. At the least, it is a powerful thought experiment. Regardless of what their product or service is.

    I am growing so weary of the overwhelming brand and self-promotion on social media. I would so love to see a higher-level strategy that makes things, as Hugh and others put it, that function as “social objects”, rather than trying to make our brand itself a social object. Because nobody, ever, on their deathbed is going to wish they’d spent more time “engaging with brands”. And best of all, with that strategy, then the medium becomes so much less significant. Better to fall in love with “making our users’ lives better”.

    • http://twitter.com/Createasolution Jane Leonard

      A love a good rant, especially one as elegantly written as this one. “no-one is going to wish they spent more time engaging with brands”,love it, love it!

  • http://twitter.com/NewCustomersNow Joe

    Excellent point. The other point I might add is don’t worry about the flavor of the week. Instead, treat it as just another channel that you can leverage to *drive traffic back to your site.* 

    At the end of the day, that’s all that really matters. 

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  • http://www.linkedin.com/company/academia-research academia-research.com

    Amazing

  • http://twitter.com/powerpuffkatie Atim Ukoh

    The people not the medium. My new mantra. I completely agree with you Chris. There will always be a new medium. The question is how can we use this medium to interact with people in a more efficient way. Great post

  • Melanie

    Das sieht aus wie meine Schrift. Ich schreibe das große “K” auch immer wie ein kleines “k”. : ) Moment mal, das ist doch meine Kassette! : )

  • http://brandyourstyle.wordpress.com/ Breanna

    Relationships are definitely key to building businesses. Your blog is such an inspiration to me; I just started my own fashion branding blog and I will definitely be citing your posts throughout because you make so many great and relevant points to marketing and branding in general!  

  • Christopher S Pyle

    Connections are the foundation, don’t fall in love with the medium… blah, blah, blah… I think everyone missed the invite, YES, I wanna make some mix tapes with you… loved mixing tapes.

    So greatly enjoy learning from you, thank you for sharing so much and enjoying what you do… looking forward to the new book. 

  • http://www.sales-training-for-business.com/sales-negotiation-training.html Kathy8185

    “How we take our access and make something interesting happen-that is the goal.  ” Sometimes people forget this part.

  • http://www.mynotetakingnerd.com/blog Lewis LaLanne aka Nerd #2

    I’m in.

    And yes, I spliced me some time mix tapes before. One of the ones I miss most was an interview Jay Abraham did with Tony Robbins. Not Tony’s Power Talk where he interviewed Jay but an almost two hour interview where Jay probed Tony with some incredibly insightful questions.

    I had to splice this interview between two tapes because not even a 90 minute tape covered it and I didn’t have the patience to go out and buy any other tapes. I can still remember working on a construction site and listening to it on my walkman while I labored in the mud, the snow and the sun. That interview is positively incredible if I still had those spliced tapes I’d still be listening to them today.

     

  • http://twitter.com/geekbabe Jean Parks

    I think it’s easy to get so caught up in a new technology or social media platform that we can forget that in the end these things are just devices to help us filter out the noise. If a new platform can’t help me better connect with people I like what good is it?