On OPEN Forum- Quick Customer Touchpoints

I’ve written a post called Quick Customer Touchpoints for business people today over at the American Express OPENForum. It talks about contact/customer management topics, as well as some ways to keep your connections alive.

Hope you enjoy.

Quick Customer Touchpoints.

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  • http://www.joemanna.com/blog/ Joseph Manna

    I love the AMEX Open Forum for all the quality articles the type of contributors they recruit, but I have to say I have a severe disagreement with how “OPEN” it is. It is only for AMEX cardholders and I find that's awfully restrictive in having a dialog between contributors and readers.

    They should call it the “1-way-street” because that's the only way content is published with minimal interaction between people. Don't get me wrong, this is valuable too, but it's 2010 people.

    End rant tonight. I love you Chris.


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