People in the Real World

robot Sometimes, it’s worth flashing a bit of a public reminder that even though it seems like lots of us are deeply passionate about this space, most folks don’t exactly understand what we’re talking about. That’s because technically, they don’t need what we do to make money and go on with their lives. They’re happy. Take a cab ride and ask them about Twitter. Ask the folks at the grocery store if they’re on LinkedIn. Check and see whether anyone at the local pizza place has a blog.

We tend to forget we’re in the future world. Our little close gooey center is comprised of people who think FriendFeed needs to adapt and improve, while most of our workplaces are still deciding whether to allow instant messenger clients inside the firewall. We blog about iPhone apps and aggregators where most of the world is reading about how digital cable in the US is going to impact folks who still have rabbit ears on their box.

Should You Need to Convert People

Bob: Well–we’ll be safe for now–thank goodness we’re in a bowling alley–but if George here doesn’t get his dinner, any one of us could be next.- from Pleasantville

Try to remember to talk from the human side of the coin. People don’t want to talk about RSS. They want to talk about getting information that matters to them sent to them in a way that makes the most sense. When I talk to small businesses about blogs, I talk about taking their newsletters or email marketing online. Podcasts are radio shows on the Internet.

When talking with people about these technologies, never take that condescending air. As much as we feel excited to be part of this whole social media “thing,” the people who don’t “get it” have all kinds of skills on board that we may or may not have. I met a master salesman this year who sells products that cost more than double my annual salary. He’s reasonably new to social media and the web, but he could teach me more about qualifying, prospecting, nurturing, and closing a sale than I could about blogging.

Believe in how these technologies make the world different, but always seek ways to tie it all back to the current world. There are more and more mainstream media types spending time learning about Twitter. We had Jim Long years ago, and he got it years ago. Now, others are coming. Don’t scorn them for coming from the current world. Show them how they can integrate and adapt, if they show curiosity.

Internet Fame is Lame Outside our Sphere

If ever I’m in risk of getting a big head about my status on the web, I need do nothing more than stand up at whichever coffee shop has my money that day and say loudly, “Do you know who I am?” The answer will be “no” every time. As cool as I feel for being friends with lots of great authors and bloggers and people who make amazing media, I can’t ring up Jay Leno’s assistant and get on the Tonight Show (maybe Gary can, but he’s special).

And in the office? If you’re the sole “person who gets it” at a company, that’s great, but if you’re wearing that as a badge of some kind, get over yourself. I’m sure the people who knew more than everyone else at desktop publishing and the people who were the best CD-ROM authors are waiting to hang out with you. You know about tools. That’s great, but it’s not the magic.

Be the Bridge

Want big points in my book (and in lots of people’s books)? Be the person who helps a community of others get it, too. Be Beth Kanter, patron saint of non-profit tech. Be Phil Baumann, RN, blogging about social media and nursing. Be Glenda Watson Hyatt writing the Accessibility 100 to teach people like her (Glenda blogs with ONE thumb, people) how to open the world back up. Be Becky McCray, who knows everything from ranching, to running a liquor store, to safari adventures (check her Flickr), to how to teach small businesses everything they need to know about “regular” small business, and a bit about this Internet stuff.

Be Jon Swanson, out there helping with Church 2.0. Be Ann Kingman and Michael Kindness sharing their passion for reading and books. Be Chris Webb, sharing how publishers see the world. Be Liz Strauss, who is working hard to show bloggers how to be business people over the coming years (and that relates to this post, doesn’t it?).

Share the living HELL out of the humanity and the real world-ness that goes into being a blogger and a technologist and someone from the future. Because what you know WILL change the way people live, and it’ll work a whole hell of a lot better if you help people get there, instead of maintaining that strange distance.

Teach. Connect. Bridge. Humanize. Human-size. Make it about the people who carry the fire down from the mountain, not the fire itself.

Fair?

Photo credit, Steve Keys

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  • Jen Harris

    From my parents to friends (other gen-xers)so many look at me like a deer in headlights when I get going on what this and that company should be doing. But then again, most people that I work with give me that same stare, I we are in the tech business! Then I put myself in their shoes & I reel it in and say “a blog is JUST an article, you read them all the time.”
    Just because I know it, LOVE it & think we should be doing 100x more in this space…I have to realize that teaching old dogs new tricks, really takes baby steps…and most people are still in the crawl stage.
    Thanks!
    -jen

  • http://blog.molson.com/community/ Ferg Devins

    right on…my takeaway is that this is a real boost for the people at Molson who are engaged and learning social media and the opportunities to reach out to the world…the conversations are happening…dialogue is ongoing and we need to be there…sometimes just a little hard to sell the “traditionalists” on the benefits…we shall overcome…cheers…MolsonFerg

  • http://blog.molson.com/community/ Ferg Devins

    right on…my takeaway is that this is a real boost for the people at Molson who are engaged and learning social media and the opportunities to reach out to the world…the conversations are happening…dialogue is ongoing and we need to be there…sometimes just a little hard to sell the “traditionalists” on the benefits…we shall overcome…cheers…MolsonFerg

  • http://thefuturebuzz.com Adam Singer

    “If ever I’m in risk of getting a big head about my status on the web, I need do nothing more than stand up at whichever coffee shop has my money that day and say loudly, “Do you know who I am?”

    I’d love to be in the coffee shop when you did this…would be pretty funny =)

  • http://thefuturebuzz.com Adam Singer

    “If ever I’m in risk of getting a big head about my status on the web, I need do nothing more than stand up at whichever coffee shop has my money that day and say loudly, “Do you know who I am?”

    I’d love to be in the coffee shop when you did this…would be pretty funny =)

  • http://mcollier.blogspot.com Marsha Collier

    You are preaching to the band. This was the topic of my Keynote at Online Market World. We are lucky enough to live in a “rarefied air” of knowledge and our job is to educate. I do, on my websites, books and radio show.

    A perfect example is a comment my blog received today: “I read the link, very interesting, if difficult to follow for the technophobe like me, carry on your good work though, I think what you are doing is brilliant, even if the understanding of the issues you raise are limited.”

  • http://mcollier.blogspot.com Marsha Collier

    You are preaching to the band. This was the topic of my Keynote at Online Market World. We are lucky enough to live in a “rarefied air” of knowledge and our job is to educate. I do, on my websites, books and radio show.

    A perfect example is a comment my blog received today: “I read the link, very interesting, if difficult to follow for the technophobe like me, carry on your good work though, I think what you are doing is brilliant, even if the understanding of the issues you raise are limited.”

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  • http://beth.typepad.com Beth Kanter

    Chris:

    Wow, thanks for the props.

    Last week I did a workshop — bits and pieces of a presentation that I’ve done frequently. I had to do it twice – the first group was great – went well. But the second group, I was way over their heads — and needed to do a better job of switching levels on the sly. Did get some resistance, but that’s part of the job – dealing with it and turning it around – acknowledging it – but making sure to pack it up in a suitcase and send it on its merry way.

    At any rate, being bridge means that you acknowledge and worship the power of the newbie.
    http://beth.typepad.com/beths_blog/2008/08/working-wikily.html

  • http://beth.typepad.com Beth Kanter

    Chris:

    Wow, thanks for the props.

    Last week I did a workshop — bits and pieces of a presentation that I’ve done frequently. I had to do it twice – the first group was great – went well. But the second group, I was way over their heads — and needed to do a better job of switching levels on the sly. Did get some resistance, but that’s part of the job – dealing with it and turning it around – acknowledging it – but making sure to pack it up in a suitcase and send it on its merry way.

    At any rate, being bridge means that you acknowledge and worship the power of the newbie.
    http://beth.typepad.com/beths_blog/2008/08/working-wikily.html

  • http://www.ecosalon.com Sara

    Great post, Chris, and right on. I remember being so excited that a post I wrote made the front page of Digg, I called my best friend and told her. She enthusiastically congratulated me and sincerely shared in my happiness…and then said, “So what’s Digg?”

    :)

  • http://www.ecosalon.com Sara

    Great post, Chris, and right on. I remember being so excited that a post I wrote made the front page of Digg, I called my best friend and told her. She enthusiastically congratulated me and sincerely shared in my happiness…and then said, “So what’s Digg?”

    :)

  • http://www.chicshopperchick.com Erika Lehmann

    Thankfully I’m not web famous either, but this is still a great reality check for me. I have to shake my self a little when people ask me “What’s a blog?” or “what’s Twitter?” because it feels like such a huge part of my life that I have trouble remembering that other people don’t need it. And that’s cool.

    I like the idea of helping others to learn the power of social media. I’m trying to help a local non-profit learn to reach out by using it, to hopefully expand their reach. The idea that we have the power to do great things with it is exciting.

  • http://www.chicshopperchick.com Erika Lehmann

    Thankfully I’m not web famous either, but this is still a great reality check for me. I have to shake my self a little when people ask me “What’s a blog?” or “what’s Twitter?” because it feels like such a huge part of my life that I have trouble remembering that other people don’t need it. And that’s cool.

    I like the idea of helping others to learn the power of social media. I’m trying to help a local non-profit learn to reach out by using it, to hopefully expand their reach. The idea that we have the power to do great things with it is exciting.

  • http://copybrighter.com Brett Borders

    Great article.

    Dugg for the subheader “Internet Fame is Lame Outside Our Sphere”!

  • http://copybrighter.com Brett Borders

    Great article.

    Dugg for the subheader “Internet Fame is Lame Outside Our Sphere”!

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  • http://www.work-from-home-job.com/blog Sarah

    Excellent article and great reminder that most of the real world doesn’t quite understand all of this social media yet. It seems that the more I work behind my computer, the more easily I could fall into the trap of forgetting that most people don’t understand the purpose of a blog… and it would completely lose them if I began to go into the topic of RSS. Sort of like when someone starts rambling about Star Trek… then I am confused and I don’t care. People don’t have an interest learning about our product if we lose them in our social media talk.

  • http://www.work-from-home-job.com/blog Sarah

    Excellent article and great reminder that most of the real world doesn’t quite understand all of this social media yet. It seems that the more I work behind my computer, the more easily I could fall into the trap of forgetting that most people don’t understand the purpose of a blog… and it would completely lose them if I began to go into the topic of RSS. Sort of like when someone starts rambling about Star Trek… then I am confused and I don’t care. People don’t have an interest learning about our product if we lose them in our social media talk.

  • Alison Harrison

    A perfect reminder that in all communication, it’s the benefits that people really want to hear about, not the features.

    Thanks for the refresher!

  • Alison Harrison

    A perfect reminder that in all communication, it’s the benefits that people really want to hear about, not the features.

    Thanks for the refresher!

  • http://wwww.deborahschultz.com deb schultz

    Chris – so timely,so true. I have been working on just this bridge for the past 5+ years [as you know] – reminding the echo chamber of the world outside and the world outside of the beauty, potential and work involved in the social web. Too many miss the motivations underlying the features/tools/communities – no, i cannot “make you a viral video”, or press a button and poof you have a sense of purpose. Frankly, as current headlines demonstrate most people have bigger issues in their lives than how many people follow them on twitter. It is the motivations and what we GET out of our efforts as people that drive the current features/tools/commuinities. As – “technology changes, human’s don’t”. Keep on keeping on man.

  • http://wwww.deborahschultz.com deb schultz

    Chris – so timely,so true. I have been working on just this bridge for the past 5+ years [as you know] – reminding the echo chamber of the world outside and the world outside of the beauty, potential and work involved in the social web. Too many miss the motivations underlying the features/tools/communities – no, i cannot “make you a viral video”, or press a button and poof you have a sense of purpose. Frankly, as current headlines demonstrate most people have bigger issues in their lives than how many people follow them on twitter. It is the motivations and what we GET out of our efforts as people that drive the current features/tools/commuinities. As – “technology changes, human’s don’t”. Keep on keeping on man.

  • http://blog.molson.com/community Adam Moffat

    Chris: Great post.

    I love your comment about Internet fame. I can see the novelty tee shirt now: “I’m big on the Internet” ;)

  • http://blog.molson.com/community Adam Moffat

    Chris: Great post.

    I love your comment about Internet fame. I can see the novelty tee shirt now: “I’m big on the Internet” ;)

  • http://www.linestorgaardconley.com Line Storgaard-Conley

    Chris – great article. I was just thinking about this after a trip to SC, where nobody really cared about twitter, blogs, linked in, etc. Everyone was more concerned with gas prices, covering basic needs of everyday life.

    And you are right when talking to people in the “real world” it is essential to teach (not preach) how social media can empower them by offering a way to reach out to the world.

    I think I will forward this article to my friend Marisa, who, over lunch was screaming at me that people who do not get technology (especially flickr) needs to get with the program.

  • http://www.linestorgaardconley.com Line Storgaard-Conley

    Chris – great article. I was just thinking about this after a trip to SC, where nobody really cared about twitter, blogs, linked in, etc. Everyone was more concerned with gas prices, covering basic needs of everyday life.

    And you are right when talking to people in the “real world” it is essential to teach (not preach) how social media can empower them by offering a way to reach out to the world.

    I think I will forward this article to my friend Marisa, who, over lunch was screaming at me that people who do not get technology (especially flickr) needs to get with the program.

  • earmstrong

    I really enjoyed this post. I might be one of the few people in my office that even know what SM is. Some are still working on opening attachments on their Blackberry. I used to think my limited knowledge of social media was a badge of honor until I realized that few people will respect your knowledge of something they don’t even realize exists.

    Great post!

  • earmstrong

    I really enjoyed this post. I might be one of the few people in my office that even know what SM is. Some are still working on opening attachments on their Blackberry. I used to think my limited knowledge of social media was a badge of honor until I realized that few people will respect your knowledge of something they don’t even realize exists.

    Great post!

  • http://blogging.compendiumblog.com/blog/blogs-as-a-marketing-solution Eric Romer

    Great post Chris. I can’t stress how important this topic is, and I deal with it on a daily basis talking with prospects. Like you said, a truly successful person in this space are the names you listed — those people embracing social media in verticals you wouldn’t expect them to be.

    It’s our job as evangelists for new technology to break it down to the simplest of terms, and alleviate fears of what’s new.

  • http://blogging.compendiumblog.com/blog/blogs-as-a-marketing-solution Eric Romer

    Great post Chris. I can’t stress how important this topic is, and I deal with it on a daily basis talking with prospects. Like you said, a truly successful person in this space are the names you listed — those people embracing social media in verticals you wouldn’t expect them to be.

    It’s our job as evangelists for new technology to break it down to the simplest of terms, and alleviate fears of what’s new.

  • http://www.scottpenton.com scottpenton

    Awesome article Chris, it is so true, I find myself sometimes thinking everyone at work is in to social media, but their not, I try to explain, but end up explain to fast and not in a way they would understand. I gotta work on that. Thanks. take care

  • http://www.scottpenton.com scottpenton

    Awesome article Chris, it is so true, I find myself sometimes thinking everyone at work is in to social media, but their not, I try to explain, but end up explain to fast and not in a way they would understand. I gotta work on that. Thanks. take care

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  • http://www.natashasartcandy.com Natasha Wescoat

    This was so sooo much needed. It was what I was thinking about for so often. I started a Geek to Real World Translation Guide just because of this post: http://natashasartcandy.com/2008/10/09/natashas-geek-to-real-world-translation-guide/

    Because of your post, I’m working starting today on what matters most, to connect in the real world.

  • http://www.natashasartcandy.com Natasha Wescoat

    This was so sooo much needed. It was what I was thinking about for so often. I started a Geek to Real World Translation Guide just because of this post: http://natashasartcandy.com/2008/10/09/natashas-geek-to-real-world-translation-guide/

    Because of your post, I’m working starting today on what matters most, to connect in the real world.

  • http://gregcryns.blogspot.com/ greg cryns

    This morning my 46 year old engineer-executive brother called me to chat. I love it when he calls. We always laugh about stuff.

    After 10 minutes I knew the call was winding down. I said to him, “BJ, you should introduce your company to social marketing.” As usual I talked louder and faster. I always do that when I talk about something I love.

    I told my brother that I saw a 16 year old kid on Chris Pirillo’s big blog seminar a couple of weeks ago. I told how the kid said that the most remarkable invention of the 21st century so far was text messaging. I felt like I was telling my brother something really unique.

    “Oh, I use text messaging,” said my brother.

    That put a pin in my balloon.

  • http://gregcryns.blogspot.com/ greg cryns

    This morning my 46 year old engineer-executive brother called me to chat. I love it when he calls. We always laugh about stuff.

    After 10 minutes I knew the call was winding down. I said to him, “BJ, you should introduce your company to social marketing.” As usual I talked louder and faster. I always do that when I talk about something I love.

    I told my brother that I saw a 16 year old kid on Chris Pirillo’s big blog seminar a couple of weeks ago. I told how the kid said that the most remarkable invention of the 21st century so far was text messaging. I felt like I was telling my brother something really unique.

    “Oh, I use text messaging,” said my brother.

    That put a pin in my balloon.

  • http://www.thehotpass.com rob harris

    Great post Chris. I was having the same conversation with myself while building what I’m thinking is a advanced social media project which I’m trying to tackle the over saturated NASCAR Marketing landscape. Instead of trying to explain the technolgoy I think of what we are doing is building a bridge to it…kind of like using baseball stats to teach kids math…or something like that. Gas on!

  • http://www.thehotpass.com rob harris

    Great post Chris. I was having the same conversation with myself while building what I’m thinking is a advanced social media project which I’m trying to tackle the over saturated NASCAR Marketing landscape. Instead of trying to explain the technolgoy I think of what we are doing is building a bridge to it…kind of like using baseball stats to teach kids math…or something like that. Gas on!

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  • http://lostandtaken.com Caleb

    You took the words right out of my mouth. I often think about a lot of the things you mentioned, only in my case the problem of not fitting in is exponentially bigger: I’m from rural Kansas ;) I do try to teach people about social media and the intricacies of the internet though, my wife is kind of a bystander of it all, so she is learning just by watching and listening…

  • http://lostandtaken.com Caleb

    You took the words right out of my mouth. I often think about a lot of the things you mentioned, only in my case the problem of not fitting in is exponentially bigger: I’m from rural Kansas ;) I do try to teach people about social media and the intricacies of the internet though, my wife is kind of a bystander of it all, so she is learning just by watching and listening…

  • http://www.wondersandmarvels.com Holly

    Regular reading de-lurking because your post struck a real chord. The idea of paying it forward, of putting petty jealousies aside and helping someone out is SO IMPORTANT. I hang only out (in the blogosphere and in real life) with people who can celebrate the success of others. It’s a much better space to be in–and social networking is all about this.

    http://www.wondersandmarvels.com

  • http://www.wondersandmarvels.com Holly

    Regular reading de-lurking because your post struck a real chord. The idea of paying it forward, of putting petty jealousies aside and helping someone out is SO IMPORTANT. I hang only out (in the blogosphere and in real life) with people who can celebrate the success of others. It’s a much better space to be in–and social networking is all about this.

    http://www.wondersandmarvels.com

  • http://kittenlounge.onsugar.com Kimmie Smith

    I think we should all be educators. My boyfriend (who has now started reading your site) knew nothing of Social Media but since we are starting a joint venture I told him he had to learn. When I talk to my mom, she is someone who “wants it but just didn’t know it”. She always talks about how she has been pulled to the techie age and I am so proud to see that since she works with commercial properties in high finance that she has integrated various apps that assist her business. She loves when I come over and share something I did and she’s always writing it down to check it out. She says that ultimately she could care less about Twittering but she wants to know that it exists and what it does. She laughs when she listens to CNN or FoxNews and the anchors say “wow those people on the Internet are blogging about this or doing this thing called Twitter”. She loves that she tends to know about things months in advance because I made her aware.

    I agree that my world is virtual and so the gains I have made online, I am fortunate to parlay that into the physical world; however, it’s always good to remember that we operate in a completely different system that most people don’t know anything about.

  • http://kittenlounge.onsugar.com Kimmie Smith

    I think we should all be educators. My boyfriend (who has now started reading your site) knew nothing of Social Media but since we are starting a joint venture I told him he had to learn. When I talk to my mom, she is someone who “wants it but just didn’t know it”. She always talks about how she has been pulled to the techie age and I am so proud to see that since she works with commercial properties in high finance that she has integrated various apps that assist her business. She loves when I come over and share something I did and she’s always writing it down to check it out. She says that ultimately she could care less about Twittering but she wants to know that it exists and what it does. She laughs when she listens to CNN or FoxNews and the anchors say “wow those people on the Internet are blogging about this or doing this thing called Twitter”. She loves that she tends to know about things months in advance because I made her aware.

    I agree that my world is virtual and so the gains I have made online, I am fortunate to parlay that into the physical world; however, it’s always good to remember that we operate in a completely different system that most people don’t know anything about.

  • http://nmbaker.wordpress.com Natasha Baker

    As always, I thoroughly enjoyed your post. I referenced it on my blog in an effort to spread the word.

    Natasha

  • http://nmbaker.wordpress.com Natasha Baker

    As always, I thoroughly enjoyed your post. I referenced it on my blog in an effort to spread the word.

    Natasha

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