Comments on: Rage Against The Assembly Line

By: Links for August 16, 2009 « Technology Strategy Center

Links for August 16, 2009 « Technology Strategy Center — Sun, 06 Sep 2009 03:35:02 +0000

[...] Rage Against The Assembly Line by Chris Brogan on chrisbrogan.com Share and Enjoy: [...]

By: Is Work Really That Bad? | JetSetCitizen.com

Is Work Really That Bad? | JetSetCitizen.com — Tue, 01 Sep 2009 16:02:40 +0000

[...] Brogan has become a celebrity in online marketing because of his work ethic and care for delivering great service all of his life. President Obama, didn’t just get lucky in the last election. He has been grooming himself [...]

By: James Young

James Young — Mon, 31 Aug 2009 21:17:48 +0000

For every great retail experience I've had, this has been the case. Most experiences are fine, nothing special but not annoying at all. The experiences that stand out are the ones where there was a human connection made. I feel like for that to happen, both sides have to realize that we are both just humans doing something normal like being involved in a meal. There is no judgment on either side of the transaction. It's a recognition of “I'm here to enjoy a meal, and you're working to make my dining experience great,” and that we've all been on the other side of the transaction at some point.

By: James Young

James Young — Mon, 31 Aug 2009 16:17:48 +0000

By: John Seiffer www.BetterCEO.com

John Seiffer www.BetterCEO.com — Tue, 25 Aug 2009 13:29:02 +0000

You people are obviously extroverts. I don't want a relationship or a community with the person who makes my sandwich. I certainly don't want them to chat with me.

At a place like subway I just want a sandwich made quickly according to my choices.

I know I'm in the minority and that's why I'll never go into retail but keep in mind some people's boundaries are in a different place than others.

By: Rob O'Daniel

Rob O'Daniel — Sun, 23 Aug 2009 14:30:41 +0000

I'll tell you for a certainty that I do business with people – even if it their services aren't the least expensive – who treat me as a human, a friend. I've been using the same dry cleaners for more than a decade simply because they know my name and greet me with a smile. They're not the cheapest dry cleaners, but they're the ones I stick with.

I aspire to generate that same kind of loyalty with the people who I work with and for. And it takes so little to make others feel so valued – as a friend, customer, business associate, whatever. Make a little eye contact, ask a sincere “How're ya doing?” and take a dab of genuine interest.

By: Rise Up! Chris Brogan Nails It

Rise Up! Chris Brogan Nails It — Tue, 18 Aug 2009 18:43:18 +0000

[...] Here’s the link to the whole post: http://www.chrisbrogan.com/rage-against-the-assembly-line/ [...]

By: Customers « Beta Librarian

Customers « Beta Librarian — Tue, 18 Aug 2009 15:22:19 +0000

[...] our best to mean a lot to them. Right? I read two very interesting posts at Library Alchemy and Chris Brogan a few days ago that got me thinking about customer service. They make some very good points [...]

By: Barb Giamanco

Barb Giamanco — Tue, 18 Aug 2009 14:11:14 +0000

Well, Chris you have certainly done it again! It drives me crazy when I head to check out of anystore USA and am faced with a surly cashier who can't muster a smile or a pleasant hello. It is as if I am an annoyance rather than the reason that they actually have a job.

Through the years, I've heard people say that “heck, you can expect much from someone working minimum wage”…I say just what you did…BULL! If that's you attitude at minimum wage – that's going to be your attitude regardless of the money that you make. Early on I worked retail and did my stints as a restaurant serve and in every case I went out of my way to deliver the best darn possible service ever. It isn't about how much you make – it's all about your attitude and your values and who you want to be as a person.

I agree – ditch the “poor me, my life sucks” assembly line attitudes! It's gotten pretty old and tiresome.

By: ssaadahmed

ssaadahmed — Mon, 17 Aug 2009 16:51:15 +0000

What would you rather have – 5 customers who would come back to you again and again or 10 customers out of which 3 might come back to you for the simple reason that they had no real bad experience. A question of whether “order qualifiers” would work just fine if there arent any “order winners” around. The truth is that as long as you are not doing anything terrible to the customer and there is no one who is differentiating himself by being the nicest guy you could buy from, you can do just fine being your grumpy self. However, Not everyone in the world around you would like to continue in the status quo. They would try with all their might to win your customer. So the option of sitting by yourself doesnt work anymore. The trick is – if your competitor wears a big smile, you stretch yours by another mile :)