Reasons Why I LOVE JetBlue and not Continental

May 1, 2007 · Comments

oh godI’ve flown a LOT lately. Most all my flights have been with JetBlue, except two. A while ago, I flew American. They cancelled my flight and made me wait all day in an airport. And now, today, I’m flying Continental. Here’s a list of why I love JetBlue:

  • JetBlue’s airplanes look nicer inside. Continental is very dark.
  • JetBlue’s flight crew are very friendly. Continental’s are doing their job.
  • JetBlue has a TV on every seatback. Continental has fabric.
  • JetBlue offers DELICIOUS in-flight snacks. Continental offered me no-name pretzels.
  • JetBlue offers Dunkin Donuts coffee. Continental has Maxwell House.
  • JetBlue has leg room. Continental allows the guy in front of me to drop his head into my lap.
  • JetBlue has one class: the best. Continental has a first class.
  • JetBlue almost never makes me lay over. Continental did it to me twice.
  • JetBlue has a swell computer check-in. Continental’s was tricky and un-friendly.

I think as this flight progresses, I could keep going. Right now, I’m trying to do some other work, but this will only last until the guy’s flying companion chooses to lean back, and then I’ll have had both people’s heads in my lap. Right now, I’m trying to choke down the burnt coffee and eat the six pretzels, so I can get back a few more inches of room.

Which airline would YOU fly?

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  • I hate flying.

    Mind you that's based on one flight round trip.

    On the way to Pittsburgh, Air Canada threw me through lines for an hour and a half. Before customs. I end up in the LINE for customs just 10 minutes before boarding time. It sucked. And soured a first time flying experience.

    On the way home it wasn't as bad... But the plane was an hour and a half late.

    Service on the plane was fine, and I have no complaints there.

    Still ... A JetbBlue YYZ-PIT round trip (Or a YGK-PIT) would ROCK.
  • I love Jetblue too. I also used to love "Song" which was a part of Delta but I dont know what happened to them. I loved Song because they were exactly like Jetblue.
  • All airline have us by the short hairs in my opinion so in general, the experience is usually closer the the negative side than the positive.

    My domestic pick is Southwest. They understand the advantage of their position as a provider in the narrow airline market but they don't seem to take as much delight in lording this fact over us, their customers.

    A plane is a plane. More legroom on some perhaps; TV's, leather seats, tastier peanuts. What makes a flight for me is the people I have to encounter during the process of air travel. Southwest's employees have the genuine appearance of enjoying their jobs. And, because SWA is only one notch above riding the bus, the customers seem to have a commraderie born of a presumption of a B-grade experience.

    We're all just freight to these airlines. Expect nothing more than the service and comfort your luggage receives and you will be completely satisfied when you get it.

    Now, if they were to bring back the free booze on domestic flights and reinstate the old height, weight, age, and gender standards for flight attendants, then we'd have something to look forward to!
  • I just spent 12 hours on Sunday on a trip coming back from Italy. I spent it with Continental. I wish JetBlue would fly international!
  • JetBlue continues to be the best flight experience, hands down. Larger carriers feel impersonal and move too slowly to be accommodating. JetBlue still feels like a "we're all in this together" adventure, rather than a "thanks for your money" exchange.

    I've had numerous lousy experiences with US Air. I've had numerous positive experiences with JetBlue and SouthWest. In air travel, smaller is better.
  • i've always wanted to fly them. if you're in Canada (montreal, toronto) fly Porter. they're like Jetblue that way.
  • kat
    be thankful you get to choose
    back home
    we have one option
    joy
  • I usually fly US Airways. I know they get a bad rap but I've had to fly them across the east coast quite a bit and only once had a delayed flight. We used them almost exclusively for work when I travel to Stockholm on business. I'd love to try Jet Blue sometime... just not when it's snowing :)

    I was on Delta for my honeymoon and it was ok. I miss the old Vanguard lines.
  • i had my first jetblue experience a few weeks ago and loved it. i also enjoyed alaskan airlines, they were very nice.

    i effin hate continental.
  • bgavin
    Here is another JetBlue feature:
    Free flights are way easier to accumulate. Four round trips, coast to coast give you 96 of the 100 points you need for a freebie.

    Their folks are nice, as everyone has already said. But cause they are so nice, accessible, easy going - they make *me* kinder and gentler. They are somehow real enough to jolt me out of my surly, don't mess with me travel persona.
  • I don't fly often, but when I do I prefer JetBlue. On each fight the pilot has come into the cabin just to say hi or to explain delays, once because of a fax machine malfunction in Atlanta (we were flying to Orlando from Newark?) When I had to fly home from Orlando during a hurricane, and some airlines were canceling, our pilot explained how the 50mph winds on the ground are nothing compared to what the plane has to deal with in the air. It made us all feel safer.

    Also, they have Terra Blue chips and cute little blue whale crackers.
  • The current air travel system really sucks... what i mean by that is not so much the service (which is typically pretty bad) but moreso the basic infrastructure. In most markets across the country, one maybe two airlines have exclusive rights over certain routes. When the customer has no choice to vote with their feet, then the airline has no real motivation to improve service. You want to fly into Brownsville, TX... then you HAVE to fly Continental. Period.

    I am hoping that, with the advent of the super light jet category (little 6 seater jets by Cessna, Eclipse, and Honda) that the FAA will wake up to the way people want to fly and allow airlines to provide "non-scheduled, commercial flights" (different from "charter" = $$$), which basically equates to Air Taxi's.

    The time will come... just not soon enough!
  • Well, the head in the lap thing does give you to opportunity to know your fellow traveler perhaps more intimately than you anticipated....What i find ironic is how airlines are trying to cut costs AND build business- yet they are cutting corners that end up making air travel an unattractive option. This is why I often choose to drive rather than fly from Philly to Boston.
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