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	<title>chrisbrogan.com&#187; apple</title>
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	<description>Learn How Human Business Works - Beyond Social Media</description>
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		<title>Guy Grilling the iPhone Guy &#8211; A True Story Told in Tweets</title>
		<link>http://www.chrisbrogan.com/guy-grilling-the-iphone-guy/</link>
		<comments>http://www.chrisbrogan.com/guy-grilling-the-iphone-guy/#comments</comments>
		<pubDate>Fri, 10 Jul 2009 19:44:21 +0000</pubDate>
		<dc:creator>ceb</dc:creator>
				<category><![CDATA[Article]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[applestore]]></category>
		<category><![CDATA[entertainment]]></category>
		<category><![CDATA[iphone]]></category>
		<category><![CDATA[tweeting]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.chrisbrogan.com/?p=4065</guid>
		<description><![CDATA[So, sometimes, waiting around stinks. I got to the Apple Store a bit early for an appointment to see if they could fix my iPhone (hint: they couldn&#8217;t help me replace it, because I&#8217;m a business customer, and evidently, I have to deal with the AT&#038;T store for that). I had some time to kill [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.flickr.com/photos/chrisbrogan/3708078898/" title="Guy Grilling the iPhone Guy by Chris Brogan, on Flickr"><img src="http://farm3.static.flickr.com/2559/3708078898_b860596c02_m.jpg" width="240" height="180" alt="Guy Grilling the iPhone Guy" align="left" /></a> So, sometimes, waiting around stinks. I got to the Apple Store a bit early for an appointment to see if they could fix my iPhone (hint: they couldn&#8217;t help me replace it, because I&#8217;m a business customer, and evidently, I have to deal with the AT&#038;T store for that). I had some time to kill and I landed on a conversation between a prospective customer looking at an iPhone, and an Apple store employee. </p>
<p>This entire story is true. It was first live-tweeted on Thursday, July 9th, and took place at the Apple Store at the Maine Mall in Portland. Here the story is, in its entirety, in little bite sized chunks. </p>
<h3>Guy Grilling the iPhone Guy</h3>
<p>
<p>Guy across from me is GRILLING the iPhone guy, and the questions suggest he&#8217;s recently arrived at this planet. &#8220;I can CALL people?&#8221;</p>
<p>Guy grilling the iPhone guy &#8211; &#8220;Wait. Can you find my HOUSE on this?&#8221; Not kidding. &#8220;Go down the street a little. That&#8217;s Bill&#8217;s house!&#8221;</p>
<p>Guy grilling the iPhone guy &#8211; &#8220;Now, if this thing could take PICTURES and upload them, now that would change EVERYTHING.&#8221;</p>
<p>Guy grilling the iPhone guy &#8211; &#8220;I wonder how often they CHANGE those photos?&#8221; (google maps streetview).</p>
<p>Guy grilling the iPhone guy &#8211; &#8220;Now, is sending email COSTLY?&#8221; (I&#8217;m half laughing, half ready to Taze him.</p>
<p>Guy grilling the iPhone guy &#8211; &#8220;Would you DEMO sending an email? I want to see if I get it.&#8221; (I&#8217;m SURE he won&#8217;t buy this.)</p>
<p>Guy Grilling the iPhone Guy &#8211; &#8220;So, you just TOUCH it to type? That&#8217;s CURIOUS!&#8221; &#8211; I want to take him to Hot Topic next. &#8220;Piercings?&#8221;</p>
<p>Guy Grilling the iPhone Guy &#8211; &#8220;So, what is the BIGGEST question people ask you about the iPhone?&#8221; iPhone Guy: &#8220;yours?&#8221;</p>
<p>iPhone guy to Griller &#8211; &#8220;My Dad, who&#8217;s probably older than YOU, really loves it. They LOVE it. THey won&#8217;t stop touching it.&#8221;</p>
<p>Guy Grilling the iPhone guy &#8211; &#8220;So, on a regular phone, I can&#8217;t get all this information. I feel like I&#8217;ll save money with this.&#8221; Um&#8230;</p>
<p>Guy Grilling the iPhone Guy &#8211; &#8220;Let&#8217;s just say I want to call my friend Chris. Do I have to set up a contact, or can I just say, Call Chris?&#8221;</p>
<p>(I&#8217;m a little weirded out that he said Chris, but it turns out the iPhone Guy&#8217;s name tag says Chris.)</p>
<p>Guy Grilling the iPhone is now TALKING to the iPhone like Scotty in Star Trek 4. &#8220;Hello Computer!&#8221;</p>
<p>Guy Grilling the iPhone Guy &#8211; &#8220;Hey, what about covers for these? Can I buy covers?&#8221; (Standing in front of WALL o&#8217; &#8220;covers.&#8221;</p>
<p>God&#8217;s Truth, I am NOT making this up.</p>
<p>Guy Grilling the iPhone &#8211; &#8220;So what&#8217;s the warrantee cover? For example, can I just blow this thing up and get a new one?&#8221; (pyroguy?)</p>
<p>Guy Grilling the iPhone Guy &#8211; &#8220;How long do you think this thing will live?&#8221; iPHone Guy- &#8220;I left mine on the roof of my car, and its okay.&#8221;</p>
<p>Guy Grilling the iPhone Guy &#8211; &#8220;Do you have a repair shop out back?&#8221; followed quickly with, &#8220;And if I just want to make a call?&#8221; (???)</p>
<p>Guy Grilling the iPhone Guy &#8211; &#8220;How MANY people can I call at once? 10?&#8221; (He&#8217;s evidently also very convivial.)</p>
<p>Guy Grilling the iPhone Guy &#8211; &#8220;Text messages. Huh. Now what&#8217;s this? Is this&#8230; is this an email?&#8221; iPhone guy looks SO earnest.</p>
<p>Guy Grilling the iPhone guy is now back in Google Maps trying to find other friends he knows. iPhone guy is pretending this is useful.</p>
<p>Guy Grilling the iPhone guy &#8211; &#8220;Look! There&#8217;s that castle!&#8221; So he&#8217;s googlemapping Scotland?</p>
<p>LAST Guy Grilling the iPhone Guy update &#8211; wait for it &#8211; &#8230; he did NOT buy the iPhone. iPhone Guy didn&#8217;t bat an eye.</p>
<p>&#8212;</p>
<p>Yep, that&#8217;s the whole story, start to end. It was about one hour tops in length. I tweeted the whole thing live from a Macbook Pro on display in the Apple store. I almost got caught twice because my shoulders were jerking from laughing a bit too obviously.</p>
<p>Ah, life. There is absolutely no caloric value in this story, but it was fun to do. </p>
]]></content:encoded>
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		<slash:comments>68</slash:comments>
		</item>
		<item>
		<title>Google Admits a new OS is Coming</title>
		<link>http://www.chrisbrogan.com/google-admits-a-new-os-is-coming/</link>
		<comments>http://www.chrisbrogan.com/google-admits-a-new-os-is-coming/#comments</comments>
		<pubDate>Wed, 08 Jul 2009 06:25:33 +0000</pubDate>
		<dc:creator>ceb</dc:creator>
				<category><![CDATA[Article]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[emergingtech]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[googlechrome]]></category>
		<category><![CDATA[microsoft]]></category>
		<category><![CDATA[thinking]]></category>

		<guid isPermaLink="false">http://www.chrisbrogan.com/?p=4039</guid>
		<description><![CDATA[Just read this post on Mashable saying that Google confirms they&#8217;ll have an operating system for computers out for late 2010. This is a huge move. A new OS isn&#8217;t to be taken lightly, and yet, today I was having the conversation with Rob Hatch that neither of us really use native apps that often. [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.flickr.com/photos/mikebaird/2302428315/"><img src="http://farm3.static.flickr.com/2052/2302428315_1ee2c08587.jpg" alt="chrome car"></a>
<p> Just read <a href="http://mashable.com/2009/07/07/google-chrome-os-2/" target="_blank">this post</a> on Mashable saying that Google confirms they&#8217;ll have an operating system for computers out for late 2010. This is a huge move. A new OS isn&#8217;t to be taken lightly, and yet, today I was having the conversation with <a href="http://www.robhatch.com" target="_blank">Rob Hatch</a> that neither of us really use native apps that often. We live in the browser. </p>
<p>This doesn&#8217;t hit for another year, so let&#8217;s not all go crazy. And yet, think about this. </p>
<p>MSFT has decades of experience. Apple does, too. Linux isn&#8217;t a big slouch. </p>
<p>Would you go full-Google? </p>
<p><em>Photo credit <a href="http://www.flickr.com/photos/mikebaird/2302428315/">MikeBaird</a></em></p>
]]></content:encoded>
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		<slash:comments>18</slash:comments>
		</item>
		<item>
		<title>Be There For Your Customers</title>
		<link>http://www.chrisbrogan.com/be-there-for-your-customers/</link>
		<comments>http://www.chrisbrogan.com/be-there-for-your-customers/#comments</comments>
		<pubDate>Tue, 02 Jun 2009 23:57:46 +0000</pubDate>
		<dc:creator>ceb</dc:creator>
				<category><![CDATA[Article]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[customerservice]]></category>
		<category><![CDATA[rant]]></category>

		<guid isPermaLink="false">http://www.chrisbrogan.com/?p=3834</guid>
		<description><![CDATA[Dear Apple: go to Hell. My laptop is falling asleep lately and not waking up. I called the Apple Store number and was told I have to book on the web. Great, except that my laptop is offline. So, I go through the phone tree a few times, finally reach a human, and then beg [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.flickr.com/photos/chrisbrogan/461838596/" title="Live From Apple Store by Chris Brogan, on Flickr"><img src="http://farm1.static.flickr.com/238/461838596_0cf28ffac9_m.jpg" width="240" height="180" alt="Live From Apple Store" align="left" /></a> Dear Apple: go to Hell. </p>
<p>My laptop is falling asleep lately and not waking up. I called the Apple Store number and was told I have to book on the web. Great, except that my laptop is offline. So, I go through the phone tree a few times, finally reach a human, and then beg for a sense of how busy they are. Answer: very. </p>
<p>Okay, so staffing is staffing. I understand you&#8217;re busy today. </p>
<p>But the &#8220;must book appointments online&#8221; bullshit? Why? I&#8217;m pissy about this. I&#8217;ve been a customer since 1984 (first Mac). I&#8217;ve got the stupid iPhone. I buy all your toys. I tell other people to buy your toys. </p>
<p>You&#8217;re forcing me to a website because it&#8217;s more convenient for you? </p>
<p>GFY, Apple. </p>
]]></content:encoded>
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		<slash:comments>81</slash:comments>
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