Thank You Continental Airlines
I promise that this is NOT a bitch and moan session about some horrible disservice done to me by Continental. In fact, I sincerely mean “thank you.” You see, Continental Airlines did something for me that I’ve never experienced before.
They called me.
On my flight back from San Francisco en route to Boston, I had a connecting flight in New Jersey. Because PodCamp NYC was happening, I decided to hop off in Newark and trek down to Brooklyn for the event. This choice brought with it an issue.
I had 3 bags. Rules say I can only carry two on the plane. When I asked the counter agents, they said I could change my ticket, but that would cost about $100. So, it would effectively cost me $100 to move a bag from San Francisco to New Jersey. What to do? So, I made the decision to check the least scary to lose of all my bags, with about 300 labels on it showing that it was mine and how to reach me. And I got off in Jersey, with that lonely little bag flying without me to Boston.
Flash forward to Saturday morning, and my phone rings. It’s Ellen from Continental’s baggage department. She’s very politely telling me that I seem to have left a bag behind. She’s very friendly. I tell her what I did, what the agents said. She was VERY kind, very understanding, even apologetic that it seemed silly to me about the $100 option.
I haven’t flown Continental in a while, and I’m not sure when I will again. But I wanted you to know that they were nice, that they called ME, and that I appreciated that human touch.
File this under “good guys get blogged, too.”
