chrisbrogan.com» rant http://www.chrisbrogan.com Learn How Human Business Works - Beyond Social Media Mon, 06 Feb 2012 09:30:05 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Be There For Your Customers http://www.chrisbrogan.com/be-there-for-your-customers/ http://www.chrisbrogan.com/be-there-for-your-customers/#comments Tue, 02 Jun 2009 23:57:46 +0000 ceb http://www.chrisbrogan.com/?p=3834 Live From Apple Store Dear Apple: go to Hell.

My laptop is falling asleep lately and not waking up. I called the Apple Store number and was told I have to book on the web. Great, except that my laptop is offline. So, I go through the phone tree a few times, finally reach a human, and then beg for a sense of how busy they are. Answer: very.

Okay, so staffing is staffing. I understand you’re busy today.

But the “must book appointments online” bullshit? Why? I’m pissy about this. I’ve been a customer since 1984 (first Mac). I’ve got the stupid iPhone. I buy all your toys. I tell other people to buy your toys.

You’re forcing me to a website because it’s more convenient for you?

GFY, Apple.

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