February 26, 2008 13 Comments

The Difference

There’s a big difference between:

  • wanting better-served customers vs. wanting more customers.
  • incorporating empowerment vs. talking about it.
  • proving that your employees are your number one asset vs. saying it.
  • informing vs advertising.
  • sharing vs. selling.
  • talking about the future vs. investing in it.
  • doing vs. saying.
  • being the change you want from the world vs. bitching about what hasn’t changed.
  • helping vs. watching.
  • building a community vs. targeting a market.

But you know that. Right?

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  • http://factoring-invoices.blogspot.com Marco T.

    Chris -

    I think the truth is that Customers are a company’s biggest asset… Employees come a close second though.

    Marco

  • http://factoring-invoices.blogspot.com Marco T.

    Chris -

    I think the truth is that Customers are a company’s biggest asset… Employees come a close second though.

    Marco

  • Anonymous

    I think there is a lot of value to asking these questions about one’s own behavior too. They are profound questions.

  • http://jonnygoldstein.com jonny goldstein

    I think there is a lot of value to asking these questions about one’s own behavior too. They are profound questions.

  • http://riakennedy.blogspot.com/ Ria Kennedy

    These are all good questions and really helpful.

    I think the only thing to add is you have to earn respect and friendship, it’s not given to just anyone.

  • http://riakennedy.blogspot.com/ Ria Kennedy

    These are all good questions and really helpful.

    I think the only thing to add is you have to earn respect and friendship, it’s not given to just anyone.

  • http://rhappe.typepad.com/thesocialorganization/ Rachel Happe

    I’ll add one more:

    Talking about change vs. changing your mind

    I heard J.P. Rangaswami at FASTForward and the most profound questions are the most basic. His question: When is the last time you changed your mind about something?

  • http://rhappe.typepad.com/thesocialorganization/ Rachel Happe

    I’ll add one more:

    Talking about change vs. changing your mind

    I heard J.P. Rangaswami at FASTForward and the most profound questions are the most basic. His question: When is the last time you changed your mind about something?

  • http://www.capturetheconversation.com James Clark

    Building Up vs Tearing Down. It’s always easier to look at someone or something and tear things down than to build things up.

    Building Up requires sincerity and commitment.

    Great post Chris. Love the simplicity.

  • http://www.capturetheconversation.com James Clark

    Building Up vs Tearing Down. It’s always easier to look at someone or something and tear things down than to build things up.

    Building Up requires sincerity and commitment.

    Great post Chris. Love the simplicity.

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