I probably would have shared my experience with the boss, however, because it can often make a difference. I am sure Andrea was extraordinary because that was just the type of person she was, but nobody is immune to receiving praises from their boss!

I probably would have shared my experience with the boss, however, because it can often make a difference. I am sure Andrea was extraordinary because that was just the type of person she was, but nobody is immune to receiving praises from their boss!

I feel like that attention to the big picture probably trickles down to the level of retaining the really great servers, the Andreas, because they too are likely treated like valuable community members. It's been my experience that when a company treats people right, they treat them right across the board. And that's worth a lot, to both employees and customers.

(Disclosure: I don't work for PF Changs or consult for them, but I am enough of a geek for them that I've chatted about their marketing stuff a little bit.:) Those crispy green beans!)

You nailed it when you asked about what we do… do we provide that passion to our clients and those we serve. I would like to think… ABSOLUTELY! However I can honestly say the level of service has never been from my vantage point with my own clients a warm your mug scenario. I go with renewed effort to attempt to attain the level of service I would expect if I were the client/customer.

Loved this post. Goes to show that people that genuinely care will ultimately reap some benefits, whether that's financial or just consistently making someone's day.

Interestingly, I heard a similar story about a Vermont Taxi cab operator who is using trust and relationships to build his biz. Thought I'd share it. I'll probably knock out a post on it on my own as well. Thanks for another great post..

Here's the original article: http://su.pr/8IBxYh

@ryancmiller