What Storytellers Can Do In Real Time

Panasonic Green Press Kit lihd Yesterday, I went to the Panasonic press conference at CES09. (Reminder: I’m here as Panasonic’s guest). It was fun, as I don’t often go to to press conferences, and rarely to ones as large as that run by Panasonic. It was a really tight presentation, with over a half dozen speakers from different parts of the organization.

The press event was mobbed with people anxious to cover the news. I saw two guys from Engadget, and of course Steve Garfield was there, and all kinds of mainstream press, too. I was a bit claustrophobic, so I hid out way in the back with all the big cameras and machinery.

What excited me was this: I live-tweeted the press conference while the folks around me wrote their notes into paper note pads for stories they’d write later. Here were a few of the tweets:

Panasonic announces new hd camcorder with 70x optical zoom. #ces09 #lihd. 9megapixel, by the way.

Panasonic releasing 3 new BluRay players plus integration to Vieracast. Also new portable BluRay player w/Vieracast. #ces09 #lihd

Amazon video just announced deep integration with Panasonic on their Vieracast platform. 40000 titles. 1 click buy on demand. #ces09 #lihd

There was lots of news from the event. I’m sure it was covered very well by people like Engadget. What I liked, however, was that we, the bloggers, had the scoop on the mainstream press by who knows how long, and further (and this is the super cool part to me), I really loved that I had conversation coming back to me almost immediately about what I was posting. Example:

okhumane- @chrisbrogan I personally have a Lumix and LOVE it. Highly recommend. And we take pics of all our shelter animals with a Lumix!

catttaylor- @chrisbrogan keep up the updates. Bought my DH a Panasonic plasma TV for our anniversary. Camcorder would be nice.

mindofchester- @chrisbrogan James Cameron always wanted to do 3d and was willing to wait till the technology was perfect. Panasonic must be to something.

So, not only had we scooped them, but we already had conversations started, too. That, friends, is astounding and potent. I spoke later in the night to Panasonic CMO Bob Greenberg, and was really into the overall experience of “the conversation” and what that meant to the company. At a little dinner, he talked about what bringing bloggers into the story meant for him. (I’ll cover that in another post.)

My question is this: how have (or how can) you use social media tools in real time to capture the stories around us, in whatever form you want? Have you used video to catch something faster than other people? Have you snapped something with your cameraphone that was meaningful to you or a community, but wasn’t big enough for the evening news?

Journalists: do you see how live-tweeting a press conference might get the story into some kind of live action play faster that way?

What’s your take all the way around?

Oh, and thanks to Crayon for setting this up. So far, so fun.

Complete side note: look at the picture. That’s the “press kit” we got from Panasonic. As part of their commitment to green improvements, it’s just a card with a URL to download digital copies of the kit (and there were HUNDREDS of people crammed in that room- saving paper). But what’s really REALLY cool is that the card has flower seeds in it, and if you plant the card in the ground and water it, it’ll grow wildflowers. Nice touch.

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  • http://www.guavabee.com Barbara Uechi

    Chris,
    Do you think the world’s ready for Panasonic to bring back their old tag line: “Just slightly ahead of our time”? To quote http://www.thetechzone.com/nephp/?m=show&id=608 : There was only one problem with this, as Panasonic found out, people feel uncomfortable using products ahead of their time.

  • http://www.guavabee.com Barbara Uechi

    Chris,
    Do you think the world’s ready for Panasonic to bring back their old tag line: “Just slightly ahead of our time”? To quote http://www.thetechzone.com/nephp/?m=show&id=608 : There was only one problem with this, as Panasonic found out, people feel uncomfortable using products ahead of their time.

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  • http://passingthru.com/ Betsy Wuebker

    In response to the commenters (journalism purists?) who question the relevancy of the scoop to a presser rather than breaking, harder news: This is a scoop of a different nature. The feedback immediacy is totally relevant and accelerates the reactive process to the launch, which in turn – down the road – will accelerate any modifications Panasonic might make in response to customer demand.

    By now, companies should understand that business is relationship-based. Those that don’t won’t have a prayer of selling a product. It’s great news that a large company like Panasonic is demonstrating not only an understanding, but is working within the paradigm.

  • http://passingthru.com/ Betsy Wuebker

    In response to the commenters (journalism purists?) who question the relevancy of the scoop to a presser rather than breaking, harder news: This is a scoop of a different nature. The feedback immediacy is totally relevant and accelerates the reactive process to the launch, which in turn – down the road – will accelerate any modifications Panasonic might make in response to customer demand.

    By now, companies should understand that business is relationship-based. Those that don’t won’t have a prayer of selling a product. It’s great news that a large company like Panasonic is demonstrating not only an understanding, but is working within the paradigm.

  • http://passingthru.com/ Betsy Wuebker

    In response to the commenters (journalism purists?) who question the relevancy of the scoop to a presser rather than breaking, harder news: This is a scoop of a different nature. The feedback immediacy is totally relevant and accelerates the reactive process to the launch, which in turn – down the road – will accelerate any modifications Panasonic might make in response to customer demand.

    By now, companies should understand that business is relationship-based. Those that don’t won’t have a prayer of selling a product. It’s great news that a large company like Panasonic is demonstrating not only an understanding, but is working within the paradigm.

  • Anonymous

    As was suggested at the recent Digital Hollywood conference, I think it’s way past time we drop the word ‘social’ from the term ‘social media’, and call it what it is: Media. Since bloggers were declared part of the MSM back on Oct. 21st, we shouldn’t marginalize ourselves either, with phrases like, “Twitter Users and the Mainstream Media,” etc.

    Therefore, since what Twitter is at its immediate level is a microblog, using Twitter to report the news is already mainstream. And recalling everything from my one 9th grade journalism course, taught by Mrs. Meiners, 3 sources are required to report a story accurately. How many of those sources are tweets, may be left up to the individual writer of the story….

    Now, how to repost as, The Random Rant? :)

  • Anonymous

    As was suggested at the recent Digital Hollywood conference, I think it’s way past time we drop the word ‘social’ from the term ‘social media’, and call it what it is: Media. Since bloggers were declared part of the MSM back on Oct. 21st, we shouldn’t marginalize ourselves either, with phrases like, “Twitter Users and the Mainstream Media,” etc.

    Therefore, since what Twitter is at its immediate level is a microblog, using Twitter to report the news is already mainstream. And recalling everything from my one 9th grade journalism course, taught by Mrs. Meiners, 3 sources are required to report a story accurately. How many of those sources are tweets, may be left up to the individual writer of the story….

    Now, how to repost as, The Random Rant? :)

  • http://whoisthewatchmaker.blogspot.com/ Matches Malone

    As was suggested at the recent Digital Hollywood conference, I think it’s way past time we drop the word ‘social’ from the term ‘social media’, and call it what it is: Media. Since bloggers were declared part of the MSM back on Oct. 21st, we shouldn’t marginalize ourselves either, with phrases like, “Twitter Users and the Mainstream Media,” etc.

    Therefore, since what Twitter is at its immediate level is a microblog, using Twitter to report the news is already mainstream. And recalling everything from my one 9th grade journalism course, taught by Mrs. Meiners, 3 sources are required to report a story accurately. How many of those sources are tweets, may be left up to the individual writer of the story….

    Now, how to repost as, The Random Rant? :)

  • http://historynotebook.blogspot.com James Stripes

    Perhaps I’m still irremediably old-school, but I still find laughable the notion that a story or reasonably insightful conversation can take place in the tiny bits on Twitter. On the other hand, when the mainstream media is your comparison, you don’t have much in the way of competition. Getting the scoop is one thing, but storytelling connotes longer narratives.

  • http://historynotebook.blogspot.com James Stripes

    Perhaps I’m still irremediably old-school, but I still find laughable the notion that a story or reasonably insightful conversation can take place in the tiny bits on Twitter. On the other hand, when the mainstream media is your comparison, you don’t have much in the way of competition. Getting the scoop is one thing, but storytelling connotes longer narratives.

  • http://historynotebook.blogspot.com James Stripes

    Perhaps I’m still irremediably old-school, but I still find laughable the notion that a story or reasonably insightful conversation can take place in the tiny bits on Twitter. On the other hand, when the mainstream media is your comparison, you don’t have much in the way of competition. Getting the scoop is one thing, but storytelling connotes longer narratives.

  • http://thinworker.wordpress.com/ Phil

    I want a card that grows plants.

  • http://thinworker.wordpress.com/ Phil

    I want a card that grows plants.

  • http://thinworker.wordpress.com/ Phil

    I want a card that grows plants.

  • http://www.customerflypaper.com Kristina Hill

    Great post, Chris (as always:).

    Shows the power of Twitter. And, I love the press kit idea.

  • http://www.customerflypaper.com Kristina Hill

    Great post, Chris (as always:).

    Shows the power of Twitter. And, I love the press kit idea.

  • http://www.customerflypaper.com Kristina Hill

    Great post, Chris (as always:).

    Shows the power of Twitter. And, I love the press kit idea.

  • http://www.socialmediablogster.com Doug Firebaugh

    Twitter has turned the tables on traditional press and media- and has only begun. Storytelling is the key to today’s communication- just look at Malcom Gladwell’s new book, “The Outliers”–I watched your tweets during that time you write about and just smiled, thinking, “Things had changed so much!” Thanks for fabulous insight Chris- and flower seeds in the press kit? Now that’s radical—in a good way!

  • http://www.socialmediablogster.com Doug Firebaugh

    Twitter has turned the tables on traditional press and media- and has only begun. Storytelling is the key to today’s communication- just look at Malcom Gladwell’s new book, “The Outliers”–I watched your tweets during that time you write about and just smiled, thinking, “Things had changed so much!” Thanks for fabulous insight Chris- and flower seeds in the press kit? Now that’s radical—in a good way!

  • http://www.socialmediablogster.com Doug Firebaugh

    Twitter has turned the tables on traditional press and media- and has only begun. Storytelling is the key to today’s communication- just look at Malcom Gladwell’s new book, “The Outliers”–I watched your tweets during that time you write about and just smiled, thinking, “Things had changed so much!” Thanks for fabulous insight Chris- and flower seeds in the press kit? Now that’s radical—in a good way!

  • http://donotreadthisblogunless.blogspot.com/ Nicholas Chase

    Chris,

    Great fun to scoop the journalists! I enjoyed reading just the essential high points of the announcements from Panasonic. More in-depth reviews can be digested later.

    In a previous incarnation I was a senior systems design engineer for Sony Electronics Broadcast and Broadband Systems Design Division, and Panasonic was the arch rival when we selected components for a broadcast television studio or post-production suite design.

    Thanks for starting the conversations, and the fact that Panasonic is listening is powerful.

    Respectfully,

    Nicholas Chase
    http://www.twitter.com/nachase

  • http://donotreadthisblogunless.blogspot.com/ Nicholas Chase

    Chris,

    Great fun to scoop the journalists! I enjoyed reading just the essential high points of the announcements from Panasonic. More in-depth reviews can be digested later.

    In a previous incarnation I was a senior systems design engineer for Sony Electronics Broadcast and Broadband Systems Design Division, and Panasonic was the arch rival when we selected components for a broadcast television studio or post-production suite design.

    Thanks for starting the conversations, and the fact that Panasonic is listening is powerful.

    Respectfully,

    Nicholas Chase
    http://www.twitter.com/nachase

  • http://donotreadthisblogunless.blogspot.com/ Nicholas Chase

    Chris,

    Great fun to scoop the journalists! I enjoyed reading just the essential high points of the announcements from Panasonic. More in-depth reviews can be digested later.

    In a previous incarnation I was a senior systems design engineer for Sony Electronics Broadcast and Broadband Systems Design Division, and Panasonic was the arch rival when we selected components for a broadcast television studio or post-production suite design.

    Thanks for starting the conversations, and the fact that Panasonic is listening is powerful.

    Respectfully,

    Nicholas Chase
    http://www.twitter.com/nachase

  • http://www.twitter.com/nathankam Nathan Kam

    Chris, great post and I’m glad to say we’ve incorporated social media into our “traditional” PR events (like press conferences, etc.) and found good success. Opening up the message to people beyond who’s just in the room and beginning a dialogue or conversation in real time is a wise thing to do. This is exactly why I find value in Twitter and following great thought leaders like you. Mahalo!

  • http://www.twitter.com/nathankam Nathan Kam

    Chris, great post and I’m glad to say we’ve incorporated social media into our “traditional” PR events (like press conferences, etc.) and found good success. Opening up the message to people beyond who’s just in the room and beginning a dialogue or conversation in real time is a wise thing to do. This is exactly why I find value in Twitter and following great thought leaders like you. Mahalo!

  • http://www.twitter.com/nathankam Nathan Kam

    Chris, great post and I’m glad to say we’ve incorporated social media into our “traditional” PR events (like press conferences, etc.) and found good success. Opening up the message to people beyond who’s just in the room and beginning a dialogue or conversation in real time is a wise thing to do. This is exactly why I find value in Twitter and following great thought leaders like you. Mahalo!

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  • Alexis

    Love the flower paper/press kit idea. We have used plantable paper for media mailers and the response has always been very positive. Always enjoy learning about new ways to think about the “traditional” press kit

  • Alexis

    Love the flower paper/press kit idea. We have used plantable paper for media mailers and the response has always been very positive. Always enjoy learning about new ways to think about the “traditional” press kit

  • Alexis

    Love the flower paper/press kit idea. We have used plantable paper for media mailers and the response has always been very positive. Always enjoy learning about new ways to think about the “traditional” press kit

  • http://www.tucsoncowgirl.com Monica Surfaro Spigelman

    “Getting the conversation started” is key point in this post. But the communication needs to continue with quality content in comprehensive follow up. Wow, the media kit certainly is exploding….

  • http://www.tucsoncowgirl.com Monica Surfaro Spigelman

    “Getting the conversation started” is key point in this post. But the communication needs to continue with quality content in comprehensive follow up. Wow, the media kit certainly is exploding….

  • http://www.tucsoncowgirl.com Monica Surfaro Spigelman

    “Getting the conversation started” is key point in this post. But the communication needs to continue with quality content in comprehensive follow up. Wow, the media kit certainly is exploding….

  • http://jesskrywosa.wordpress.com Jess K.

    Huh. You’d think that they’d NEED the real time situation the most! They’ll continue to get scooped unless they adopt this. Since I’m not up on the press, I’ve assumed for some time now they’d be the ones who’d be the early adopters – uploading video and sound bites with a frenzy. Great food for thought.

  • http://jesskrywosa.wordpress.com Jess K.

    Huh. You’d think that they’d NEED the real time situation the most! They’ll continue to get scooped unless they adopt this. Since I’m not up on the press, I’ve assumed for some time now they’d be the ones who’d be the early adopters – uploading video and sound bites with a frenzy. Great food for thought.

  • http://jesskrywosa.wordpress.com Jess K.

    Huh. You’d think that they’d NEED the real time situation the most! They’ll continue to get scooped unless they adopt this. Since I’m not up on the press, I’ve assumed for some time now they’d be the ones who’d be the early adopters – uploading video and sound bites with a frenzy. Great food for thought.

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  • http://www.thestrategyweb.com Martin Meyer-Gossner

    Some time ago, I posted on good manners in business networks. Our editorial team followed my idea more than 2 weeks later… I did not even have to use micro-blogging tools but my good old blog. Social media has faster options. The question is: Why are companies still not booking these tools like ‘old’ media platforms?

    The press kit idea is ace… !

  • http://www.thestrategyweb.com Martin Meyer-Gossner

    Some time ago, I posted on good manners in business networks. Our editorial team followed my idea more than 2 weeks later… I did not even have to use micro-blogging tools but my good old blog. Social media has faster options. The question is: Why are companies still not booking these tools like ‘old’ media platforms?

    The press kit idea is ace… !

  • http://www.thestrategyweb.com Martin Meyer-Gossner

    Some time ago, I posted on good manners in business networks. Our editorial team followed my idea more than 2 weeks later… I did not even have to use micro-blogging tools but my good old blog. Social media has faster options. The question is: Why are companies still not booking these tools like ‘old’ media platforms?

    The press kit idea is ace… !

  • http://Sozialgeschnatter.wordpress.com PJebsen

    As Alain Sherter said: >> It’s not a case of whether one approach–live reportage versus the fusty day- (or hours-)old variety–is superior. <<

    I’m a journalist myself. If there’s anything worth tweeting during an event, I’ll send tweets and/or dents. I’ll still write about the event afterwards, in a more extensive and coherent way.

  • http://Sozialgeschnatter.wordpress.com PJebsen

    As Alain Sherter said: >> It’s not a case of whether one approach–live reportage versus the fusty day- (or hours-)old variety–is superior. <<

    I’m a journalist myself. If there’s anything worth tweeting during an event, I’ll send tweets and/or dents. I’ll still write about the event afterwards, in a more extensive and coherent way.

  • http://Sozialgeschnatter.wordpress.com PJebsen

    As Alain Sherter said: >> It’s not a case of whether one approach–live reportage versus the fusty day- (or hours-)old variety–is superior. <<

    I’m a journalist myself. If there’s anything worth tweeting during an event, I’ll send tweets and/or dents. I’ll still write about the event afterwards, in a more extensive and coherent way.

  • http://www.search-optimization.com/blog/ Search-Optimization

    I have created a new web site called Horse2Heart http://www.Horse2Heart.com that contains hundreds of horse stories. We are in the process of adding an equestrian related news segment that will focus on the Best of the Best. As part of this we have taken a booth at the Equine Affaire http://www.equineaffaire.com and will be interviewing the top people in the horse community. The dates are Jan 29 – Feb 1 in Pomona.

    The plan is to have a set in the booth and also shoot some live action in the arenas. We will need people to interview for this event. Here is a link to some of the people we will try and interview. http://www.equineaffaire.com/california/features/clinicians.html
    Do you know anyone else we might talk to? Do you have any horse stories you would like to share.

    I am about to buy a hrad drive Hig Definition video camera to shoot this.
    Would Panasonic like to share that new video camera?

  • http://www.search-optimization.com/blog/ Search-Optimization

    I have created a new web site called Horse2Heart http://www.Horse2Heart.com that contains hundreds of horse stories. We are in the process of adding an equestrian related news segment that will focus on the Best of the Best. As part of this we have taken a booth at the Equine Affaire http://www.equineaffaire.com and will be interviewing the top people in the horse community. The dates are Jan 29 – Feb 1 in Pomona.

    The plan is to have a set in the booth and also shoot some live action in the arenas. We will need people to interview for this event. Here is a link to some of the people we will try and interview. http://www.equineaffaire.com/california/features/clinicians.html
    Do you know anyone else we might talk to? Do you have any horse stories you would like to share.

    I am about to buy a hrad drive Hig Definition video camera to shoot this.
    Would Panasonic like to share that new video camera?

  • http://www.search-optimization.com/blog/ Search-Optimization

    I have created a new web site called Horse2Heart http://www.Horse2Heart.com that contains hundreds of horse stories. We are in the process of adding an equestrian related news segment that will focus on the Best of the Best. As part of this we have taken a booth at the Equine Affaire http://www.equineaffaire.com and will be interviewing the top people in the horse community. The dates are Jan 29 – Feb 1 in Pomona.

    The plan is to have a set in the booth and also shoot some live action in the arenas. We will need people to interview for this event. Here is a link to some of the people we will try and interview. http://www.equineaffaire.com/california/features/clinicians.html
    Do you know anyone else we might talk to? Do you have any horse stories you would like to share.

    I am about to buy a hrad drive Hig Definition video camera to shoot this.
    Would Panasonic like to share that new video camera?

  • http://www.brandstoke.com Kirk Phillips

    Lisa Newton asked in her comment, “Do you get so involved in reporting the event that you miss out on the event?”

    I have wondered the same thing. Sharing the experience live is a hallmark of Twitter. But does reporting an event via Twitter interfere with participating in the event?

    The answer probably depends on whether you are a journalist or not. Chris says he “hid out way in the back with all the big cameras.” He covered the event like a reporter and in the process scooped traditional media. No question, microblogging holds great promise as a journalistic tool.

    Occasionally reporters have to choose between covering a story and participating in the story. Can one both interview the victim and console the victim? Report the fire and help put out the fire?

    Event attendees have a similar although less consequential decision: Can they tweet the event while effectively participating in the event?

    Do you find tweeting enhances or distracts from your event experience? There were some thoughtful comments about this at my blog on the topic: http://brandstoke.cpvinc.com/?p=260

  • http://www.brandstoke.com Kirk Phillips

    Lisa Newton asked in her comment, “Do you get so involved in reporting the event that you miss out on the event?”

    I have wondered the same thing. Sharing the experience live is a hallmark of Twitter. But does reporting an event via Twitter interfere with participating in the event?

    The answer probably depends on whether you are a journalist or not. Chris says he “hid out way in the back with all the big cameras.” He covered the event like a reporter and in the process scooped traditional media. No question, microblogging holds great promise as a journalistic tool.

    Occasionally reporters have to choose between covering a story and participating in the story. Can one both interview the victim and console the victim? Report the fire and help put out the fire?

    Event attendees have a similar although less consequential decision: Can they tweet the event while effectively participating in the event?

    Do you find tweeting enhances or distracts from your event experience? There were some thoughtful comments about this at my blog on the topic: http://brandstoke.cpvinc.com/?p=260

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