September 20, 2009 13 Comments

And Other Book Titles I Wish I Wrote

I just got done reading Jeanne Bliss’s “I Love You More Than My Dog”: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad. It is exactly the kind of book companies need to read, if they care about service excellence, and if they need to see the results and benefits of following a path to customer loyalty. I love the hell out of this book. Check out the quick passionate video I shot at the Roger Smith Hotel about Jeanne’s book:

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http://youbrandinc.com brian fanslau

Great review Chris.

I have not read the book yet myself but it is on my list :)
http://twitter.com/canderson3 Christopher Anderson

Awesome, it's on my list of books to get. I'm going to get me one of those Kindles one of these days. They look real nice. Good review btw.
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Chris — thanks for the book suggestion, I will get it right away. Also, I have a Kindle – LOVE IT –especially because I have a hrad time finding business books I have not read at an airport book store. Lastly, I really, really hope that my book – Awesomely Simple – is one of the ones yuour reading now — and YES – it is avaliable on Kindle! Take it easy Chris — keep up the great work – John
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Hi Guy's,
I does not read that book yet but i am interesting to read it…..
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In this digitized world, the need for authentic, humane, heart-felt connection and service has never been greater. That's why Jeanne Bliss's book is so important: via her compelling stories from the corporate trenches and her hard-won expertise, she shows us how to bring more purposeful, sincere, relevant experiences to customers. In short, how to deliver real service to real people. I loved it!
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In this digitized world, the need for authentic, humane, heart-felt connection and service has never been greater. That's why Jeanne Bliss's book is so important: via her compelling stories from the corporate trenches and her hard-won expertise, she shows us how to bring more purposeful, sincere, relevant experiences to customers. In short, how to deliver real service to real people. I loved it!
Pingback: Earning Your Customers’ Rave: Make These 5 Decisions, And Customers Will Grow Your Business For You | CustomerThink « Fredzimny's Blog
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And Other Book Titles I Wish I Wrote

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