I just got done reading Jeanne Bliss’s “I Love You More Than My Dog”: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad. It is exactly the kind of book companies need to read, if they care about service excellence, and if they need to see the results and benefits of following a path to customer loyalty. I love the hell out of this book. Check out the quick passionate video I shot at the Roger Smith Hotel about Jeanne’s book:

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Tagged as: bookreview, books, jeannebliss, review, reviews, video

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And Other Book Titles I Wish I Wrote

September 20, 2009 · Comments

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In this digitized world, the need for authentic, humane, heart-felt connection and service has never been greater. That's why Jeanne Bliss's book is so important: via her compelling stories from the corporate trenches and her hard-won expertise, she shows us how to bring more purposeful, sincere, relevant experiences to customers. In short, how to deliver real service to real people. I loved it!

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Hi Guy's,
I does not read that book yet but i am interesting to read it.....

angelia110

Costs For Uggs--What It Costs?

-->Are you lusting after a few (or even more) Uggs (UGG Australia) boots and if so, you're in good company, as girls and women of all ages, especially with the simple, slipper-like design of these sheepskin ugg boots, which are relatively easy and very comfortable to wear. And they appear to be affected. Some men are also jumping on the trend and luxury UGGs? Australia, the brand also offers a range of contemporary styles for them.

-->Could you mind giving everyone loves from ugg-boots? There are so many types of uggs, ugg bailey button,ugg classic tall, ugg classic short, ugg classic cardy. How to choose your favorite? Or do you really want to one uggs regardless its style? Despite their design is awkward and slipper-lile, Uggs is one of the few stations that are of general interest, have argued that cross generational lines.

-->Young people, students and young mothers and the Middle Ages, the original Black Ultra Tall UGG Boots, seem pulled the fleecy-lined boots that are manufactured in Australia, with the best materials. Are you sure that your feet warm in winter without socks, and cool in summer so that is more versatile too? If no, hurry up to take one ugg boots on goodugg uk sale ! That's why we see people wear them in schools, supermarkets, on the slopes and even in the most popular beaches in the United States and abroad. Many surfers also use uggs to keep their feet warm.

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johnspence

Chris -- thanks for the book suggestion, I will get it right away. Also, I have a Kindle - LOVE IT --especially because I have a hrad time finding business books I have not read at an airport book store. Lastly, I really, really hope that my book - Awesomely Simple - is one of the ones yuour reading now -- and YES - it is avaliable on Kindle! Take it easy Chris -- keep up the great work - John

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I can't agree more.

Christopher Anderson

Awesome, it's on my list of books to get. I'm going to get me one of those Kindles one of these days. They look real nice. Good review btw.

brian fanslau

Great review Chris.

I have not read the book yet myself but it is on my list :)

And Other Book Titles I Wish I Wrote

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Costs For Uggs--What It Costs?

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