How We Make Businesses These Days

pencil construction I’m starting a new business to address a different market segment. I’m also working on some new businesses with Stephen and Nick Saber of the CrossTech Group. Some time soon, there’ll be another venture started with Brian Clark and Darren Rowse and Sonia Simone and a few more, too. It seems that the last four years have been a lot of started businesses, all of them with specific targets and specific markets.

It’s different, how we do it these days. I’m thinking about it, as I have a group of friends and respected colleagues helping me work through ideas on a new project. How one starts and launches a business these days is a lot more fluid, more flexible, and more learn-as-you-go than it used to be.

When We Started New Marketing Labs

For instance, when I started New Marketing Labs, I had Stephen and Nick to help with the back-office stuff, but I had free reign to make something happen. I hired a couple of smart guys, and we just put up our shingle. We didn’t even have a website. We just started telling people we were in business. Soon, we had a client.

Our client was kind and helped us cut our teeth. What we learned, we invested into our next clients, so they’d suffer a bit less. We discovered what people wanted, what they didn’t want. We retooled our offerings accordingly. We experimented, we explored, we tested and tried things out in the live marketplace. And everyone benefited.

But we tried things, iterated, and made corrections and new rules as we went along. We had the pirate ship mentality of chasing gold (goals, in our case), and fleet maneuvers be damned.

How the Internet Changed Business Making

In my thinking, the Internet is to blame with how we make new businesses. It’s something to do with thinking about single-serving sites like Twitter, and/or the modular way that business can be conducted with a federation of loose connections instead of with a solid backbone. We also have all the infrastructure to move quickly, to shift, to do things in a distributed and collaborative fashion.

Think about it. I can set up Freshbooks to do my invoicing, build a quick WordPress site, use Google Docs for my planning tools, use PayPal to take money, and Twitter and Socialcast (or Google Wave) to do my team planning, can use Batchbook to keep my CRM, and so on.

There are dozens of iterations on the above. It’s all there to be used for our dreams.

But go a step back. We can find like minds easier. The moment I wrote that I’m thinking about the future of adult education, I had an inbox full of willing collaborators. If I told you I wanted to write a pop culture blog with video about men’s culture, a bunch of you would jump in, too. That’s the thing. We can issue a call to action easier, too.

Oh, and if you get stuck, you can find the people who know the answers easier. LinkedIn Answers and Twitter and Facebook are bursting at the seams with people who would love to help you.

Think. Sketch. Execute. Revise

To me, the new formula of business is this: think. sketch. execute. revise. It’s important to consider contingencies. It’s important to be prepared for what can go wrong. But the best way to find out what’s going to go wrong is to launch and find the flaws.

This is top of mind to me right now, as I’m about to launch a business in a marketplace that I don’t fully understand, with a product that I’m still developing, to a bunch of people who I don’t necessarily have neatly corralled. Am I afraid? Not at all. I’ve got smart collaborators. We’ll figure it out. Will we upset someone along the way? No question. Tell me one business that hasn’t made a mistake. The goal, I imagine, is not to make any fatal mistakes.

Think. Sketch. Execute. Revise.

What’s Your Business?

Where’s your passion right now? What’s the business you’re planning? How are you going about building it?

Let’s talk about that.

Photo credit arquera

Related posts:

  1. Local Businesses Can Prevail
  2. Small Businesses And Social Media
  3. Social Media Starter Moves for Small Town Small Businesses
  4. Some Days It Looks Like I’m Not Working
  5. 10-no-4 Days to Become a Social Media Expert

ChrisBrogan.com runs on the Genesis Framework

Genesis Theme Framework

The Genesis Framework empowers you to quickly and easily build incredible websites with WordPress. Whether you're a novice or advanced developer, Genesis provides you with the secure and search-engine-optimized foundation that takes WordPress to places you never thought it could go.

With automatic theme updates and world-class support included, Genesis is the smart choice for your WordPress website or blog.

Become a StudioPress Affiliate

  • daveburris

    No doubt about it. I started a business with almost no money — an online-only Flash local magazine (http://www.coastalsussex.com). It was profitable from day one. And though it was a new concept to most readers, they're able to receive it in their email and they're able to read it. And I revise as I go, adding a little here or there. Growth comes from people forwarding their subscriber email on to friends or recommending on FB & Twitter.

    Spot on post, Chris. Especially the “execute” part. Don't fire blind, but you've got to pull the trigger to make things happen.

  • http://www.corporateblogger.co.uk/ Karyn Fleeting

    “the best way to find out what’s going to go wrong is to launch and find the flaws.”

    I think that is also true of older business models for new companies: the best way to find the flaws is to hit the ground and begin running!

    Personally I can't imagine what my business would look like – now or in the future – without an online knowledge network to help drive it forward. People often talk about how “technology” moves ever more quickly – but it isn't about the technology. It's about the people.

  • http://twitter.com/GraemeMac Graeme McLaughlin

    While working full time for a AAA affiliated club – I am laying the foundation for my business with a content play to start.

    Using content I am able to discover the problems that others are having and craft my business and services to solve those problems.

  • Shawn Strzepek

    There is one point in this post that stuck out at me – don't be afraid of failure. Failure is not a bad word. As you say, “execute, revise.” Sometimes in the execution phase we fail, and fail badly. That isn't necessarily a bad thing. Sometimes that failure IS fatal.

    What's important is that we learn from that failure and revise. Even if it is fatal, make that experience part of your knowledge set. Too many of us are held back because of the fear of failure. But if you're going to strike out, strike out swinging for the fences.

  • http://www.weinakademie-berlin.de/ Michael W. Pleitgen

    Here's the “thank you” post at his twitter and blog friends from a guy from Athens who is promoting greek wines. http://2big.at/y8n

    He has build his business entirely on twitter and blog contacts. He first tried to approach journalists and importeurs the classic way: letters, email, phone. The response was classic too: zero.

    Then he looked for the key influencers on the internet, twitter, fb etc and contacted them directly. Since then he's featured by journals and websites as the greek wine expert, appeared on a radio show and will have several big tastings in the US, UK and Germany this year. Sorry: my story about him is in German. http://bit.ly/6aOiZp

  • http://www.talentbuildersinc.com/ Barb Giamanco

    I love the core message…basically, get going! People I've talked too who are thinking about starting a business are spending to much time ANALYZING every detail. I think they are trying to plan not to fail, which is impossible. If we are so locked into moving in one direction, because we think that's the only way to go, we miss opportunities that are coming at us from unexpected places and people. I've certainly been guilty of that myself as a business owner. At some point, it has to be OK to move forward with a loose strategy that you tweak along the way, as you acquire new information. Seems to me that's more fun anyway:)

  • devonwhite

    You know what's interesting about this Chris?

    The Internet has changed the way we do business and what's happening now is that the technology is pervasive enough that it's changing the way people think. First there were the early adopters. But now everyone is being forced to adapt and adopt. As Gordon Bell and Jim Gemmell say in Total Recall, “whether you are an early adopter, a later adopter, or a never-in-a-million-years nonadopter, society at large is on an inexorable path toward…technology and it is going to transform the world around you.”

    The technologies now, when used together and used well, help people in living their dreams, it's becoming almost easy for those who want to, to begin filling into full potential.

    The 60's were great because there was inspiration. But it was juvenile because there wasn't enough direction beyond -LOVE-. Just as importantly, there weren't the tools needed to channel it even if there was direction.

    The Self-Help movement was great but it was asking people to do something that was outside of their life. They had to stop and meditate; And lord knows there are only so many people that see the benefit in that. But that movement did its part too. Just look around – yoga is everywhere and the self-help industry does billions a year. This has brought a new kind of consciousness to our culture.

    But now we have technology that actually integrates our own self-actualization and best intentions. We have the tools to live what Gurdjieff called the 4th Path, the meditative life of action. In other words, we can use the many tools you listed above to live and realize our own Purpose.

    Now, we are going to begin to revamp all of the crappy Dumb-Us-Down structures that have been used to benefit the few at the expense of the many…and the future. And the people who are redesigning it will be inspired. They will be small enclaves of people working collaboratively to make real change. And because the people running them are passionate, visionary and democratic – their results will be aligned with the win-win-win rather than the old-school zero-sum games of industrial capitalism.

    So, technology is finally beginning to catch up with human potential and it's beginning to unleash our powers and abilities to create useful and worthwhile things in the world. What's needed now are the tools and resources to help people undo/reset all the crappy thinking that the old technology and structures imposed so that they can really turn the new stuff to full-tilt boogy.

    Carpe Omnius,

    ~Devon

  • http://promodsharma.com Promod Sharma

    Your process makes sense.

    Prior history also matters when attracting customers. Example: James Cameron. Who's he? The director of Titanic and Terminator 1-2. Okay, Avatar might might be worth watching.

    Similarly, people can see what you've already done and get some comfort about the success of your future initiatives. This also helps you attract collaborators.

    Since starting a business is now easy, inexpensive and low-risk, there's little point in over-planning at the outset. Revising is essential and also enjoyable.

    I'm building a new business right now:
    - think: identified why a key niche market is underserved
    - sketch: developed several strategies to help that niche
    I'm now discussing the opportunities with potential collaborators who have complementary skills and are comfortable with the execute/revise process.

  • http://deliverbliss.com Tim Sanchez

    Agreed, getting started is the most important part. You will always learn more by executing and shipping than by planning.

    Do you think Apple subscribes to this philosophy when shipping products? It seems that sometimes they do (MobileMe, AppleTV) and sometimes they don't (iPhone, Tablet/Slate/whatever)?

  • http://twitter.com/matthewglidden Matthew Glidden

    Enjoyed the article and the optimism! Current passion is sports-related writing, which is all web these days, outside of heavy-hitter magazines. The ability to self-promote punches through so many former barriers.

  • http://www.benspark.com BenSpark

    I've been building a business online for a little while, baby steps. It is pretty much me and I am finding that no matter how much time I spend I am not scalable. I guess looking for business partners is a step I should take.

  • http://blog.jeffharbert.com/ Jeff Harbert

    Think. Sketch. Execute. Revise.

    This reminds me of one of Hugh MacLeod's cartoons – Enrich/Simplify: http://gapingvoid.com/2008/04/03/enrich/

    Also known as process improvement, a skill more people should focus on. It can be applied to any kind of process, from writing to manufacturing to building a business.

  • startsavingwithcoupons

    Chris,

    You're right on with this: Ready, Fire, Aim! …Fire Again.

    We learn to walk by standing up and falling down; and keep trying to we stop falling down. We learn to talk by making sounds then forming them into “words;” and keep talking until we're understood. In those two examples, we fail 99.9% at first, but that goes down as we climb the learning curve.

    Business is no different: Get started; fail and learn, fail and learn, fail and learn; Learn the grammar, learn the cycles, learn the nuances, learn the relationships, learn what works, learn what doesn't.

    Edison, when he was trying to invent the light bulb, failed thousands of times to create a bulb that would stay lit. “I have not failed. I've just found 10,000 ways that won't work.” The one that did was mint! And build on top of the knowledge of the 10K ways that didn't.

    Blessings,
    Jim Bob

  • http://www.lifeislocal.com Chuck Smith

    This is exactly what I needed today. I've been trying to think of the “One Big Idea” for a number of years, and have even thought of a few that I think would work, but require a bigger time and money commitment than I'm ready to give right now. Working on your model of “think. sketch. execute. revise” means that I can take some of the “little ideas” that I know have merit and get going. If nothing else, creating and working on these businesses will give me the experience I need to make it in other ventures as well.

    Good luck with your new businesses, and here's to starting my own!

  • http://twitter.com/josehuitron Jose Huitron

    Chris, great post! The internet has really helped break down significant barriers to entry. My passion right now is the Latino market or Latinos in Social Media. As the fastest growing and youngest population segment in the U.S., Latinos are making great strides.

  • http://www.gossamar.com Eric

    Chris;
    As usual another great post and good luck with all the new ventures. Your “think, sketch, execute and revise”, sounds a lot like the Process Mantra of “Think, Plan, Do, Measure and Repeat.” To my process bigot's mind, this is the only way to undertake anything complex, and if done properly with a good idea as the foundation, an almost sure fire wire to be successful (with a great deal of smarts for the thinking and planning parts, and a huge set of willing muscles for the Do part, of course).
    Here's a link to a post describing our Process for running a Social Media Marketing campaign which may be of interest – not only because of the subject matter of your blog, but to provide an example of how the Process Mantra can be put to work for a specific example: http://bit.ly/SMMProcess

  • BillKerschbaum

    I'm starting a writing service for small businesses. I've done tech writing for several years, and proofreading for a publisher for even longer. Now I'm about to go out on my own, and it's exciting.

    But I'm also overwhelmed. I feel a bit alone on this venture, and I'm not sure how to get my name out there. I'm active on LinkedIn, I've started a blog, and I've got a web site, but I'm not sure how to make the most of those (and other) resources.

  • Anon

    Hmm, this is the second time I've seen this post today…

  • alansmith321

    Enjoyed the article and the optimism! Current passion is sports-related writing, which is all web these days, outside of heavy-hitter magazines. The ability to self-promote punches through so many former barriers.

    Keep it up..

    Click HERE TO Start Making Money Today

  • http://nathanhangen.com/blog Nathan Hangen

    Being afraid/fearful/nervous is my favorite part, thanks for pushing the limit Chris.

  • LokabhiramD

    Thats absolutely right. The internet is growing at an exponential rate and businesses have taken marketing to new levels. The Businesses will benefit the most if they can adapt themselves to the changing trends.

  • marionchapsal

    Hi Chris, that's a great post!
    I started my terrific Online Presentation Skills coaching business yesterday, and reading this made me want to jump and hug you in gratitude!
    How terrifying it is to expose your new born baby to the rest of the world! (I was so scared yesterday that I hardly promoted it!)
    Almost wished I had waited a couple of months, so that it was nice and polished, looking like the babies in the Pampers ads, not from the echographie (ultrasound?!) image…
    You make me want to speak the truth and stop pretending everything's in control. I give myself the permission to make mistakes and even make a fool of myself, and keep on walking, keep on smiling and believing I can overcome the obstacles!

    Great great post, merciii!

    Marion
    Oh and if you want to sign up for my fantastic programme, please do!

  • EllenMalloy

    We started our business with no blueprint for how to do it two and half years ago. We did the things we thought would work best, then tossed out the original software so we could learn from the experience and build something better from scratch. This second try is getting tossed out for the next version, which incorporates everything we learned from version two and a few things that were tossed out in version one that we realized we sorta needed. A lot of people were aghast at my willingness to throw out the old websites and software but I consider them clothes that fit then but don't seem to anymore. We're investing enough this go-round that I am hoping this third time is a charm, but we keep ourselves open to the market realities and to what we can learn. It is the only way to bust up an old way of doing business and really invent something new.

  • http://AbundanceUnlimited.com Christopher Sherrod

    Love the statement “think. sketch. execute. revise.”. Very good advice.

  • http://www.onlineinvestingai.com/blog/ George

    Great idea: the Internet has empowered us to find like minded individuals. It is easy to outsource many parts of our business (you mentioned them), but the really hard part is finding great partners.

    As technology makes that easier and faster, the opportunities are unlimited. It becomes easier and easier to start new businesses and make them succeed. It becomes easier and easier to find our passion, translate it into a business, and grow it into something valuable.

  • Tallulah

    Here's my equation for 2010: Success = Think < Do

    From what I've observed, the biggest barrier to success is inaction. Perfectionism at the early stages can stunt a project's growth or even prevent its inception. I agree – Think. Sketch. Execute. Revise….but warn against thinking & sketching too much before execution, as I tend to get really stuck on those first two. Love how this post says to Revise last. We perfectionists must try to tame those knee jerk impulses to revise too early. I tell you, it's a habit I'm still trying to lose.

    Great read for the new year, thanks for the post!

  • craigtilley

    Great post Chris,

    My passion now (and over the past several years) is bringing accountability to online services. There are so many resources to interact with one another but do we always really know who we are interacting with.

    It seems that Twitter has become a place where the main goal is to collect as many followers as possible. I have personally seen hundreds new followers over the past few weeks to my account at http://twitter.com/Webnabit with no positive reflection on click-thrus to my web site. Even when there is a free iPod giveaway and apparent call to action from my tweets.

    We just launched the company, Webnabit. It is a community powered marketplace that will be built from the ground up by our users. We don't want the worldwide databases of facebook, myspace and twitter users to easily add their account. Our approach is to create the community from scratch..

    We understand this takes more time but are passionate about doing it right. We have learned a lot along the way and as we build the community with Citizens and Professionals we will learn much more about not only our services but the users of the community.

  • richdixon

    This really hits home for me, because I tend toward inside-the-box thinking. I'm striving to build my “business” along the lines recommended by you, Seth, AONC, and other like-minded folks. Of course that means there really aren't any “lines” at all, which is both exciting and terrifying. What I really need is a dose of the overnight success you described, which means that in a couple of years I'll have some idea about what I'm doing wrong so I can change it.

    What I find so fascinating is that you're not really talking about business. Everything you do is about how to live a full, quality life–the business stuff flows naturally from that. Anyone who tries to package your methods seperate from that sort of authenticity will fail.

    That's what I learn from you. Now, if you'd just give me a five step program …

  • du4

    I have a passion for discovering what makes something AWESOME, and more importantly, investigating those discoveries with other people. This is my Think stage.

    A lot of the businesses I come in contact with here in DC almost never ask themselves why people don't consider their brands, products or initiatives AWESOME. Is it because of their chosen industry? Is it because they've been locked into a specific way of doing business with federal clients for years? Or is it something deeper? Asking these questions and helping people get to the bottom of their requirements for AWESOME, passionate delivery (be it content, product, or people) excites me to no end, and I Think I have a business idea for this.

    I'm in the Sketch process of figuring out what that business model is and how I would go about monetizing. My first Execute function will involve a presentation at the Gov 2.0 Expo in Washington, DC in May (provided that my pitch, “Instituting a Culture of AWESOME in Government,” gets selected). I'm also reaching out to partners and other small businesses/consultancies to determine if I'm even in the right town for such a far out idea.

    All I need, realistically, is one client. Just one to prove to myself that analyzing and instituting a Culture of AWESOME can be a bankable business. So I'll letcha know who that is as soon as I find 'em!

  • Bob

    Yes you can Chris – but we cant. You have reach we dont. Nobody jumps in to help me when Im nobody….

  • http://www.tgapgeorge.com TGAPGeorge

    Using Google docs & sites, CampaignMonitor, and paypal, I'm starting a side biz with a friend in VA and one local.

    All 3 of us have a “day job” or at least something else that takes up most of our attention, but the beautiful thing is we all have a role, the role doesn't take up too much time, and the online tools make collaboration easy and effective!

    I'm looking into freshbook and batchbooks–very cool tools! Thanks for the tips!

  • http://www.tgapgeorge.com TGAPGeorge

    I'll help you, Bob! What is it that you want to do?

    I feel the same sometimes when reading Chris's stuff, but then I realize that I've got lots of friends to work with–I've just got to figure out the best way to do it. And I also use some of the same tools as Chris, even though I'm using the free or cheap version.

    I like to think the point is that if we think creatively, the Internet allows us to play I the big leagues and do some amazing things even tho were lean and mean–or in my case, skinny and pissed! Hahah

  • http://msuwordsmith.blogspot.com Elizabeth T

    Excellent post, Chris. I recently began following your work and you've motivated me to become a blogger myself. I recently borrowed a bit of content and attributed it to you including a link to this post. As a newbie blogger, I am not quite sure of the proper protocol in these matters. Is imitation still the highest form of flattery? Do you mind a fellow blogger posting a link to your content? I appreciate any insights you care to share! And, thanks again for your brilliant writing.

  • Pingback: Tom Graves » A week in Tweets: 3-9 Jan 2010

  • http://www.yuregininsesi.com yuregininsesi

    We started our business with no blueprint for how to do it two and half years ago. We did the things we thought would work best, then tossed out the original software so we could learn from the experience and build something better from scratch. This second try is getting tossed out for the next version, which incorporates everything we learned from version two and a few things that were tossed out in version one that we realized we sorta needed. A lot of people were aghast at my willingness to throw out the old websites and software but I consider them clothes that fit then but don't seem to anymore. We're investing enough this go-round that I am hoping this third time is a charm, but we keep ourselves open to the market realities and to what we can learn. It is the only way to bust up an old way of doing business and really invent something new.