The Myth of Reputation

“The propositional exactitude of a certain absence”

We worry about our reputation. How are we perceived? What do people say about us? If we’re not around, what gets said differently? The trick is that reputation comes from the perspectives of others, and as such, it’s not ours to worry about.

The Myth of Reputation

Ask my dozens of haters and they’ll say I’m overrated, have nothing new to say, and am in it for the money. Ask my devoted and loyal following and they’ll say that everything I put out is a gem and that I can spin garbage into gold. Both are right. It’s a perspective.

When I started Blog Topics, people wrote angry posts stating that I was evil for selling this, and that topics exist everywhere for free. At the same time those posts were being labored over, hundreds of people subscribed to Blog Topics and are still subscribed, getting weekly writing advice. When I’m an hour or two late with publishing the latest issue, I get emails asking for it. Both are right. You can get topics anywhere for free. You can pay for writing advice from me.

Reputation is Slippery

Some of your clients will love what you did. Others will say you were a waste of their money. Both might be right. It just depends. I have both types of reputation, and have earned it in all cases. So, what counts as reputation? Do you count the masses? When has that ever been a good idea? Consensus just means that people stop forming their own opinion and go with what’s around them.

The other slippery part of reputation comes from outward perceptions based on status. Because I’ve been around the Internet for a while, some no longer know my origins, no longer know from what meager beginnings I’ve come, and they form opinions that way. The past fades (sometimes for the better, and sometimes for the worse), and with it fades some of what bolsters up the image of who you are to newcomers.

Why I Learned to Stop Caring About Reputation

Reputation isn’t useful to me. What I’ve learned is that connecting with my core audience and community matters to me. What I’ve learned is that execution is what you can focus on that can help. What I’ve learned is that you don’t care about reputation; you care about repetition. If I please a client, I want that client to refer me. If I please my audience, I want them to share that with others. Beyond that, I am face down and doing the work.

Reputation Takes Time That You Need

Worrying about reputation means that you have less time to do what needs doing. I’ve come to appreciate that my detractors spend time reading my posts, and then composing posts on why I’m bad or wrong or whatever. I love that they spend so much time commenting back and forth on such posts with why I’m wrong. Because all that time they use for that is time I’m using to build value for the people who matter to me. You need that time. Worrying about reputation doesn’t pay you anything. It doesn’t change other people’s opinions.

The only thing that changes opinions is your success, and success (the kind that’s worth anything) is built on helping others. Count yourself successful when your clients or audience get what they want. That’s the focus.

Leave reputation conversations for those who have the time to waste having them.

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  • http://twitter.com/judymartin8 Judy Martin

    Chris, Hands down, this is one of the most important posts I’ve read in ages. Reputation is important, but referrals drive business. We have to keep – keeping on with a positive tone.

    We stay in so much pain worrying about what others think that it sucks our soul dry and steals time from the creativity that can emerge. Part of the problem is that we also let others dictate OUR definition of success.

    There’s always going to be someone out there to take you down a notch, we waste time when we join them. Just a brilliant post Chris.

  • http://twitter.com/cksyme Chris Syme

    Do you think it’s easier to not care about reputation once you reach the top of your sector?

  • http://twitter.com/josealbis Jose Albis

    Very motivating. Let’s see I now I finally publish my new website and blog. Thanks

  • http://www.thegoodnessgrows.com Mimi Meredith

    I think you’re drawing a distinction between maintaining the integrity of your brand reputation, and the idea of taking detractors’ comments and hollow criticism personally, which would distract you from fulfilling what you know to be your mission. I think you’re talking about consistency of character and personal purpose that trumps what influences might be generated by any grumpy mob of naysayers who claim you’re something you’re not. That kind of reputation resilience can be achieved (should be achieved) whether you’re a fledgling sole proprietor or Chris Brogan, Superstar.

    If I’m right on your perspective, I think that distinction was lost on some who read the post today.

    Personally I loved the post. But I have to say…you’re keeping your “head down” in your work…not your face. Then we’d be calling 911. Sorry. But now you know that when I read a post, I read the whole post!

  • http://www.facebook.com/people/Joel-Pinto/100002498220096 Joel Pinto

    Very clever and nicely put, Chris. Definitely reputation will always be out of our control as it is up to those we relate with to decide whether they like it or not, whether they feel we did a great job or not. ¿What can we do? Put our best effort into everything we do, be honest with ourselves and with people around us and not to hide our intentions. ¿Our reputation? Will come as a consequence! Great post. Sharing it :-D

    • http://efanpage.com Sebastian

      Joel,

      You make some excellent points here.  We can’t really control people’s perception of us but I do think we can certainly “sway” our perception.  Having valid information that is relevant can make you a valuable resource and thus creating a reputation of excellence.

  • http://www.donaldlafferty.com/about Don Lafferty

    Can I get an A-fucking-men?!

  • http://www.prconversations.com Judy Gombita

    Are you familiar with Philip Sheldrake’s (new) book, The Business of Influence: Reframing Marketing and PR for the Digital Age?

    He describes shorter- and longer-term manifestations of influence. As you will see from the chart below, short-term Relevance can translate to longer-term Reputation.

    Would thinking about it this way be handy for your needs regarding reputation? i.e., if you continue to be relevant to your stakeholders (clients, blog readers, etc.), the longer term manifestations of Reputation influence should happen organically.

    Table 3.1: Example shorter- and longer-term manifestations of influence[iii]

    Shorter-term                        Longer-term           

    Relevance                           Reputation
    Resonance                          Trust
    Accessibility                        Significance
    Engagement                        Authenticity*
    Curiosity*                              Authority*
     
    (BTW, I made use of this information in the first part of my Digital PR: Teasing out the Potential of Twitter Chats (Part I)

  • Dawn

    I so needed this today! As an outspoken gregarious fun-lover AND social activist, I am open to both praise and attacks for just being me. Being unafraid to do what you believe is right for your audience (or beneficiaries in the case of nonprofit) and boldly ask for resources can take a toll on its own. Spending work time worrying over those who may not understand you, or who simply oppose you just takes away from the mission of searing those who most benefit from your offer. The beauty of this age is that everyone can find what they are looking for, and we are not in anyway capable or responsible to provide it to everyone. Love the ones who love you back, let the others find what they are looking for elsewhere. Thanks for the reminder that critics are simply people looking for getting their needs met, but we are not necessarily the ones who can do that. It eases my anxiety regarding the next round of fundraising. Chris, you rock, in my perspective. 

    • Dawn

      Um, I meant serving those whom you benefit. I do not believe in searing them…

  • Ashley

    People will think what they want. But what’s most important is what YOU think about yourself. I think this post has a lot to do with integrity and virtue.

  • Ashley

    People will think what they want. But what’s most important is what YOU think about yourself. I think this post has a lot to do with integrity and virtue.

  • http://chrisbrogan.com Chris Brogan

    I don’t see it here.

    • http://www.margieclayman.com Marjorie Clayman

      hrm, well fie on you, Disqus! Oh well :)

  • http://www.thewritedesignco.com/ Marcie_Hill

    How much does reputation impact your brand. Or does it?

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  • http://www.jonstow.com/blog Jon Stow

    I care about my reputation. I try to be myself on-line. I don’t like to offend, but I cannot control what people actually think of me. They might not like me on-line. They might not like me if they met me off-line because I might give them bad vibes. That’s life.

    General reputation is important but we cannot look over our shoulders all the time to worry what people might think. Chris, I don’t know who you see as your haters. I know that you have critics, especially over what you sell. People are not obliged to buy. I don’t know why your haters even visit your shop or look through the window. I don’t know why they blog about it.  I have read some stuff about you which I think is ridiculous and wasteful of the talent some of your critics have.

    I think you are different from many because you do care what others say. We know you are human. I like that. Just keep doing what you do, and selling what you can sell. Some of your detractors must be jealous and I guess that is because you are doing it better than they are.

  • Robin LeRoyKyle

    Wow, Chris…. Deep in a professional upheaval right now, I found your post reaffirming: Stay the course. Do the important work. Ignore the Negative Nancy-types. Continue to serve honestly.

    Thank you.

  • Robin

    @Ayeen, I will hear your words in my head as I deal w/ one of those (apparently) wounded people…….

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  • http://twitter.com/duanegran Duane Gran

    Given the immature behavior exhibited on many web sites (not directed at you or anyone in particular here) I think more people should care about reputation.  I think your point is that you can easily care too much and make a stumbling block of it, but a little conscience goes a long way.

  • http://www.i95dev.com Henry Louis

    Reputation for an individual is not important but for a business it is very very important. Agree that a coin has two sides, so there would be positive & negative about everything. Attempts should be made by the businesses to nullify the negative mindset. It is very important for the businesses in the current era.

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