Two Books on Customer Service – Video Book Review

I have two books on customer service for you to check out: Customer Service: New Rules for a Social Media World(amazon affiliate links all around) by Peter Shankman, and The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More! by Marsha Collier. Both are friends, so discount me by that.

Both books push for passion. Both books reference some small business and some large business examples for doing customer service in the new world. Both are heavy on evangelizing the new tools and why they matter. As a former customer service person, I think that Marsha Collier’s book does a little bit more to tie these ideas back to a mainstream customer service practice, but I think that both books are very much worth picking up to get a better take. Watch my video review, if you’d like:

Can’t see the video? click here.

And if you like the idea of these books, pick them up here:

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  • http://jakyastikblogs.blogspot.com Jaky Astik

    Wow. I’ve ordered Ultimate Online Customer Service Guide. I believe that a good customer service is pretty simple on the service part. Find out what customer is asking about and solve their problem after checking the facts as quickly and politely as possible. It’s the customer service management that’s important and tough job.

  • http://jakyastikblogs.blogspot.com Jaky Astik

    Wow. I’ve ordered Ultimate Online Customer Service Guide. I believe that a good customer service is pretty simple on the service part. Find out what customer is asking about and solve their problem after checking the facts as quickly and politely as possible. It’s the customer service management that’s important and tough job.

  • http://www.margieclayman.com Marjorie Clayman

    Thanks for the reviews, Chris. I love me my Marsha! (I’m sure I’d like Peter, too, but I haven’t gotten a chance to talk with him yet) :)

  • http://fingercandymedia.com/ Jessica Northey

    Absolutely enjoyed Marsha’s book :) love my autographed copy of it. BIG Marsha fan!
    Have to check out Peter’s!

  • Pingback: Two Books on Customer Service – Video Book Review | ReviewTica

  • http://twitter.com/petershankman Peter Shankman

    Thanks, Chris – You neglected to mention that you’re quoted on the front cover of my book! :)

    • http://chrisbrogan.com Chris Brogan

      Oh that old thing? : )

      I’m glad I’m quoted on the front. And it’s a good book, sir. I think people should buy it for sure.

    • http://chrisbrogan.com Chris Brogan

      Oh that old thing? : )

      I’m glad I’m quoted on the front. And it’s a good book, sir. I think people should buy it for sure.

  • Anonymous

    Both books are really wonderful.. I have enjoyed well.. Thanks a lot..
    real estate education | real estate online

  • http://www.advancedwebads.com/sc/164 Randy Addison

    Oh, thanks for making a video regarding this book. Thanks for giving this recommendation. How much is this by the way?

  • http://www.online-business-virtual-assistant.com/ Virtual Office Assistants

    Thanks for the great video and book too was really informative.

  • http://www.online-business-virtual-assistant.com/ Virtual Office Assistants

    Thanks for the great video and book too was really informative.

  • http://www.kiaparts1.com 2010 Kia Sedona parts

    Very true, It’s the customer service management that’s important and tough job.

  • http://www.kiaparts1.com 2010 Kia Sedona parts

    Very true, It’s the customer service management that’s important and tough job.

  • http://www.cstoyotaparts.com Springfield Toyota

    I believe that a good customer service is pretty simple on the service part. Find out what customer is asking about and solve their problem after checking the facts as quickly and politely as possible.

  • http://www.buymeprivate.com BuyMePrivate.com

    I’ve ordered Ultimate Online Customer Service Guide. I believe that a good customer service is pretty simple on the service part. Find out what customer is asking about and solve their problem after checking the facts as quickly and politely as possible.

  • http://www.globalkap.com/ Proposal Software

    Thank you for the video demonstration together with the content information about these books. I think from the video and mentioned information, these books sound good to purchase and read. I have seen many videos of “The telephone doctor” about customer services i am actually a very much customer focused person. I like to satisfy my customers at any cost and i believe these books can give me something new. Ill see to buy them if possible.

    For the readers, keeping customer satisfy should be the prime priority for the sellers. Listen to customer, respond them politely, if you cant solve their problem tell them the solid reasons, if you can do something beyond do it for your customers and many more things….

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  • http://www.videoexplainers.com/ Explainer Video Production

     Great review as always. I read the book several years ago and enjoyed it. I didn’t feel it was so much about sabermetrics, as it was about utilizing undervalued assets…..

  • http://www.myquranlesson.com/ Quran Teaching

    If you really want your life to change, to have all that you want, then read these personal development books with the mentality of action. If you pick up a great idea, use it right away even if you’re not done with the book.