October 4, 2009 62 Comments

Why Rackspace Cloud is My Host

rackspace logo Just the other day, my website went down. The moment I noticed it, I tweeted to Rackspace, (affiliate link) my host. (Yes, I pinged Twitter before looking anywhere else). I said, “Dear @rackspace – my site is down. Please help.” Guess how long it took for them to respond?

Four minutes.

Maybe I was lucky. Maybe it’s because I’m “Chris Brogan” and blah-di-blah. But I don’t think so. I think Rackspace knew that Twitter is just as viable a place as any other to field customer complaints.

I am full on thrilled. They dropped me an email another 10 minutes later. In the email, they said, “We tried to call you, but got a recording saying the number wasn’t in service.” (I changed my number recently.)

Three different types of outreach in the first 10 minutes.

Oh, and the site came up pretty darned fast.

I’m fully sold on who I’d choose if I needed mission-critical support for a heavy traffic site. I’d use Rackspace cloud.

No, this isn’t a sponsored post. Rackspace does host me gratis, but I am FULLY supportive of them now that they just saved my bacon. 10 minutes? Seriously? This is who I’ll recommend to my clients.

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  • http://www.justinwheeler.net Justin Wheeler

    Interesting… I was just talking to Rackspace and was very impressed by their sales support, as I think we want to start providing our customers with hosting. Surprised your site went down though since they are talking about 100% uptime.

    Still they seem to be the host of choice to a number of hugely impressive bluechips and I can't see many reasons not to use them other than not having Spanish support which will be an issue for some clients.

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  • http://www.victusspiritus.com/ Mark Essel

    I'm sold. Tyler Gillies set up an account for us today.

    Grabbing Robert to help spread the word: ++Marketing
    Positive unpaid feedback here: ++Marketing
    Showing up here: +++++Marketing

  • http://yahoo.com/ John

    You seem like an incredibly big douchebag.

  • http://www.DemoGeek.com/ DemoGeek

    I'm debating between Slicehost and Rackspace Cloud (since now Slicehost is under Raskspace). The site is not huge in terms of traffic but growing fast and keep hearing complaints about how slow it is.

    Can we host multiple domains at Rackspace Cloud? Or is it one domain per account?

  • http://computergeekservices.net jonknight

    Thanks for responding to my email – I know you're really busy right now.

    You're right, the post and the comments go a long way describing Rackspace hosting. I'm thinking Gimmee's gonna get a new home.

  • http://computergeekservices.net jonknight

    Thanks for responding to my email – I know you're really busy right now.

    You're right, the post and the comments go a long way describing Rackspace hosting. I'm thinking Gimmee's gonna get a new home.

  • geschenkefrmnner

    Hi,
    Really Rackspace Cloud is the best.It delivers on-demand website, application and storage hosting backed by some of the best support in the industry. Through a suite of cloud solutions in Cloud Sites, Cloud Files and Cloud Servers, the Rackspace Cloud gives knowledgeable IT managers and developers the ability to reduce the high-cost investments and hassles associated with dedicated hardware, all while allowing them to easily scale their hosting resources.
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  • http://www.memorybits.co.uk/ usb flash drive

    Thanks for this information. I am fairly new to the blogging game and am planning on moving to Word Press shortly and will need a web hosting site and it sounds like Rackspace is for me. Hopefully it is not to expensive as I am just a personal blog and do not generate any revenue. Plus they are in MD like myself so that is cool also. Thanks for sharing.

  • http://www.gucci1923.com/gucci-large-collapsible-carryon-duffel-146310-f4f5r-1060-p-365.html yah00

    Great timing. Was looking for a professional grade hosting solution for my new business and it’s always a crap shoot with most hosting companies never providing good support. I’ll have to check these guys out. Thanks for the heads up!

    • Anonymous

      You’re unlikely to regret it – unless you are annoyed by fanatical customer support, lol

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    BALLS TO THE WALL !~!~!~~~!~

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